Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,716 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,716 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Very good customer service and overall experience. The spath and boston fern I've ordered are amazing ans thriving but the philodendron had cuts in few leaves. Nevertheless, the plants arrived packed very well. I will order again from them.”

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Posted 3 years ago

“I am impressed with Hortology customer service. I originally ordered the biggest plant of the selection and within 24 hrs they contacted me to say that wasn’t available. I decided to get the middle size pot, and increasingly, don’t just the refund for the difference was in my account next day, but the delivery too. The plant looks healthy and was amazingly packed. Will not hesitate to buy from them again.”

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Posted 3 years ago

“The Boston fern arrived very prompt and looked so heathy so pleased with it and the basket plant pot was wonderful and the plant liner such a good idea! The box it was in kept all in perfect condition. Thank you Hortology will be shopping with you again.”

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Posted 3 years ago

“Very happy with the plant and the first time I see such a good packaging! Highly recommend”

Hortology 5 star review on 22nd May 2021

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Posted 3 years ago

“Excellent and outstanding customer service. Great products delivered and well packaged.”

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Posted 3 years ago

“I ordered the wrong size pot and a woman got in contact to let me know. She was super helpful and speedy in her response - great service! Plus the plant was happy and healthy when it arrived. I would definitely order again!”

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Posted 3 years ago

“I ordered a Swiss Cheese Plant, Snake plant and planters for both. The delivery came really quickly. I was really impressed with the quality of the plants. Both were much bigger and more mature than expected, considering what I paid. The pots wear of equally good quality and very attractive. They complimented the plants really well. The all look great in my living room and I have my own urban jungle started. It lifts my spirits every time I see them. I am definitely considering buying again from Hortology and have already recommended to a friend.”

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Posted 3 years ago

“Really fast dispatch and received the pots the following day. Great quality and selection. You've got yourself a new returning customer”

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Posted 3 years ago

“Quality plants and products, fabulously packaged with efficient delivery and great communication. Cant be faulted,”

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Posted 3 years ago

“Lovely products and great customer service . Really pleased.”

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Posted 3 years ago

“We are absolutely delighted with our order. The Jardiniere is really beautiful and perfect for our lounge. The trio of green metal pots shows our orchids off fantastically. Everything was promptly delivered and very well packaged. Would highly recommend. A+++”

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Posted 3 years ago

“I am very pleased with my purchase which was as delivered well packed.”

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Posted 3 years ago

“To be honest it was my first ever delivery my fortnightly flowers and the lilies were missing several heads and a lot of them had snapped. The greenery was a bit mangled too. I was very excited about them coming today so I feel that £20 was a lot to pay for this particular box. I wanted to be so pleased.”

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Posted 3 years ago

Hi Louise We are not sure if this review is for us? We do not sell flowers or have any fortnightly subscriptions? KInd regards - Your Hortology team

Posted 3 years ago

“Plant arrived promptly, in excellent condition, and it was incredibly well packaged. Very happy. Will order from Hortology again.”

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Posted 3 years ago

“extremely pleased with the Kentia Palm we bought. It is a lovely healthy plant delivered the day after I placed the order.”

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Posted 3 years ago

“I have been searching for some large indoor plant pots for quite some time and finally found you! I am extremely happy with the quality of my recent purchase from yourselves. Excellent packing and delivery service too.”

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Posted 3 years ago

“Excellent service. Plants delivered very carefully. (Bit concerned about the amount of plastic wrapping though I note this was kept to a minimum to avoid compost getting everywhere). Beautiful plants - reasonable prices - and the reservoir plant pots were a fantastic discovery. Really really happy with my purchases.”

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Posted 3 years ago

“Great range of plants well packaged and good delivery time.”

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Posted 3 years ago

“Lovely plant and pots. Brilliantly packed, and all recyclable material. The plant appears to be very happy and healthy. Overall very pleased.”

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Posted 3 years ago

“Very nice planters, great value and fast, secure delivery - highly recommended”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,716 reviews