Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,707 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,707 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Quick, fast and efficient handling and delivery. Pots are lovely and have that “expensive feel” to them. Great quality.”

Hortology 5 star review on 16th September 2022

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Posted 2 years ago

“My 'go-to' website when looking for plant pots. Extensive range of pots to choose from. Always arrive quickly and extremely well packaged to protect from damage in transit. Unfortunately, I recently bought a pot which turned out not to be suitable for where I wanted to put it. I contacted Hortology about returning the pot. Very quick reply with clear instructions regarding what I needed to do. The pot was delivered back to Hortology yesterday. Today I received details of the refund that had been arranged. They even refunded the postage I paid when I ordered the pot. I have no hesitation in recommending Hortology for the range and quality of products and customer service.”

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Posted 2 years ago

“Looks great. Much better build quality and material than I was expecting – feels really substantial without being overly heavy.”

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Posted 2 years ago

“My order of 2 x Dracaena fragrans Lemon Lime 1m tall both arrived in perfect condition. 2 beautiful and very healthy plants. Would definitely recommend for live plant delivery. And will be purchasing from them again. :)”

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Posted 2 years ago

“Very satisfied”

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Posted 2 years ago

“My parcel arrived promptly and the contents were in perfect condition due to the excellent care applied. The plant was thriving. The basket effect pots show off my indoor plants beautifully. I will use Hortology again definitely.”

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Posted 2 years ago

“Plant arrived in a very timely manner and in good health”

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Posted 2 years ago

“Great quality plants delivered very swiftly”

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Posted 2 years ago

“Fantastic plants and pots - brilliantly packaged! Couldn't be happier :)”

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Posted 2 years ago

“Beautiful and healthy plant delivered in excellent time. Highly recommended!”

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Posted 2 years ago

“What a fantastic company!!! We ordered our plant pot after a lot of deliberation as there was so much choice. We saw a particular one we liked & kept going back to it, so eventually bought it. Very fast delivery & we are thrilled with the pot that was really well packaged too.”

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Posted 2 years ago

“I am more than happy with the Aloe Vera plant I have just bought from Hortology - I was genuinely surprised how big, beautiful and healthy it is! It was very well packaged and arrived quickly too”

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Posted 2 years ago

“The sizing of the pot was wrong. The inside measurement was larger than stated. I could have purchased a smaller cheaper pot. The pot itself is well made and is a lovely ochre colour.”

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Posted 2 years ago

Hello Melanie, Thank you for your order and review. We are sorry the pot wasn't the measurements stated, we will reach out directly to get some more information and resolve this for you. Many thanks, Your Hortology team

Posted 2 years ago

“Your website was clear and easy to use. Our plant came promptly, in lovely condition and in protective packaging that won't harm the environment. Thanks!”

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Posted 2 years ago

“kind if okay”

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Posted 2 years ago

Hello Taria, Thank you for your order and review, we will contact you directly to find out some more info. Many thanks, Your Hortology team

Posted 2 years ago

“Totally satisfied - Beautiful Healthy plant - well packed and delivered in good time”

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Posted 2 years ago

“I have bought several times from them and the plants have always arrived perfect, well packaged and fast. I always recommend it as the best place to get plants buying online.”

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Posted 2 years ago

“I’ve ordered plants and pots from Hortology - they are always great quality- the company communicates well and delivery is good too”

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Posted 2 years ago

“My beautiful string of hearts arrived in good time after ordering and was in such good condition, I get nervous about not picking a plant out myself but I love the one I was sent”

Hortology 5 star review on 10th September 2022

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Posted 2 years ago

“Very nice plant pots. Fast delivery and good online experience.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,707 reviews