Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,726 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“Great service and great quality plants!”

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Posted 4 years ago

“I have ordered from Hortology twice so far and have loved all of the plants and pots I have ordered. The variety is amazing and the condition of all plants has been great. Customer service has been excellent in correcting a delivery issue I had (plants delivered outside the building when I wasn't home) and immediately offered to collect and redeliver the plants at a later date. I would recommend!”

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Posted 4 years ago

“This is my favourite site for houseplants. I love browsing and learning about the requirements of each plant. It's easy to search for the right plants to suit your situation, for example, as a pet owner I am able to check that plants are not toxic to animals. I like that the site advises the correct size cover pot to suit the nursery pot. I have ordered several times from Hortology - plants and pots - and been very happy the products and service.”

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Posted 4 years ago

“My order arrived very quickly and was well packaged. I was pleased with the condition of the Yucca plant but unfortunately, one of it’s leaves was bent. I would order again.”

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Posted 4 years ago

“Super plant, over 5ft! Impressed”

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Posted 4 years ago

“A nice selection of plant pots and well packaged plants”

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Posted 4 years ago

“I love the pots i ordered”

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Posted 4 years ago

“Great products quick delivery”

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Posted 4 years ago

“Sent as a present to my niece. Delivery times great and well received. Yet to see personally - due to Covid restrictions. Will definitely use this site again. Lots of choice and a good selection of prices.”

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Posted 4 years ago

“Plants arrived in poor condition with browning, bent and dead leaves. The fern may be beyond saving and the spider plant is struggling too. Pots are lovely and good quality so what is getting them 2 stars. Packaging was crammed and overuse of celotape unsustainable.”

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Posted 4 years ago

“My lovely plant and plant pot arrived quickly and in excellent condition. Would certainly purchase again.”

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Posted 4 years ago

“So pleased with the service will definitely use again”

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Posted 4 years ago

“The first pot sent was the wrong size, but Hortology contacted me to point this out before I had even opened the box. They then arranged to have the right one sent and the wrong one collected at the same time a couple of days later. They clearly know - and Jemma in particular certainly knows - what customer service means.”

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Posted 4 years ago

“Very nice plant pot! However most of the plant sadly died within a few days as the roots were rotten. Hopefully the remaining levels will survive”

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Posted 4 years ago

Hi Adam I am really sorry to hear your plant arrived in less than perfect condition. I suspect the plant has been affected by some cold shock in transit despite our best efforts to protect it. Please would you contact our customer care team with the details so we can put this right for you (info@hortology.co.uk)? Kind regards - Your Hortology Team

Posted 4 years ago

“My plant was handed to me upside down and several leaves were damaged Over the next few days they continued to fall off and the plant is still dying despite my attempt to help it”

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Posted 4 years ago

Hi Eva - it does not look like you made us aware of any issues at the time you order was received. Please would you contact our customer care team with the details so that they can help resolve this for you? Kind regards - Your Hortology Team

Posted 4 years ago

“Swift service and the plants were very healthy, well packaged and top quality. Very happy with my delivery.”

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Posted 4 years ago

“Fantastic serve, came very quickly. Box was a LOT bigger than the plant which caused some confusion but very happy. Potentially it might be nice to get a follow up email after with a quick “care for your plant” PDF for people like me who don’t know loads about plants and plant care!”

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Posted 4 years ago

“Item arrived well packed, healthy and with a day or so.”

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Posted 4 years ago

“Very impressed with the speed of delivery and how well everything was packaged. Quality of plant very good, looking very healthy.”

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Posted 4 years ago

“Very nice pots. Look substantial, classy & the colour matches that on the website.”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,726 reviews