Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“The cacti were healthy but , one was a lit smaller than it should have been .”

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Posted 1 year ago

Hello Alan, Thank you for your review and order. We are sorry to hear that one of your Cacti was smaller than expected, we have reached our privately to try and resolve this with you.

Posted 1 year ago

“Excellent customer service and very prompt delivery of large pots. Will definitely use hortology again.”

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Posted 1 year ago

“Great company, affordable prices, amazing products and 11/10 service! Highly recommended”

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Posted 1 year ago

“Products arrived on time and in good order, plant pots are beautiful.”

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Posted 1 year ago

“Beautiful plants pots, securely packed with fast delivery and great customer service. Will definitely shop again.”

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Posted 1 year ago

“I love hortology! Great value for money and delivered quickly. Wonderful customer service. I'd recommend to all of my planty friends!”

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Posted 1 year ago

“Well packaged healthy plants. Sweet little Iris and Suze planters ideal for small succulents. But I don't use Instagram.... Necessary to get 10% discount?”

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Posted 1 year ago

Hello Joanna, Thank you for your Review and order. We are happy to hear you are pleased with your order. We do offer horty points for liking us on Instagram and Facebook, but you also gain horty points on every order that you place with us. You can redeem your horty rewards on your account for money off future orders to help make life greener. Your Hortology team

Posted 1 year ago

“I recently bought an Aloe vera paradisicum from Hortology - as usual it was very carefully protected and arrived in excellent condition. All the plants I have bought from Hortology have arrived undamaged and in very healthy condition. They are all still thriving. Thoroughly recommended!”

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Posted 1 year ago

“Have now bought two plants from Hortology - they both arrived very quickly and in perfect condition. There is also a great selection of really unusual pots and help selecting the right size for your plant. They are certainly not over the top expensive compared to some other sellers. My challenge now is to keep the plants in the condition they arrived in .....”

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Posted 1 year ago

“The order was delivered quickly. The plants I ordered are in excellent condition, free of any bugs, were well packed”

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Posted 1 year ago

“I refreshingly large choice of containers with clear information about what sizes fit what plant pot and practical extras like pot liners. I value the information about where plants will be happiest in terms of light levels and how to look after them. I bought my plants from the 'hard to kill' list. They arrived well-packaged and in very good condition. So far, they are surviving and the moisture meter I bought at the same time is a revelation. Very speedy delivery too.”

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Posted 1 year ago

“Excellent service! My first time purchase from Hortology and I couldn’t be happier - the two gorgeous Ficus plants were delivered safely & promptly, I’m delighted to have them in my collection now, thank you!”

Hortology 5 star review on 23rd June 2023

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Posted 1 year ago

“Very impressed with the quality of the plant delivered and with the speed of delivery. I will definitely be ordering again!”

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Posted 1 year ago

“Stunning products, excellent quality and super fast safe delivery! 5*”

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Posted 1 year ago

“Delivered promptly and very well packaged,plants always very good condition,not cheap but top quality plants.”

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Posted 1 year ago

“Plant was in excellent condition, this is the 6th time I have brought from hortology,and every time the plants are in healthy condition. Customer service is great. Well definitely shop with them again”

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Posted 1 year ago

“Good quality plant - arrived safely and was well packaged. Still relatively expensive for what it is, however, and the rewards programme needs to be much more generous.”

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Posted 1 year ago

“I bought some pots and would definitely use this company again. They had a good selection at reasonable prices and the information on internal diameter was invaluable. They arrived very quickly and well packaged.”

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Posted 1 year ago

“Plant turned up very good just what I expected will buy from them again”

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Posted 1 year ago

“Have looked at Hortology site a few times as love the range. Finally had a need to buy some new garden pots. They arrived very fast and i love them (as does the whole family). Great quality, very stylish, fairly priced. Highly recommend”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews