Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“A gorgeous Plant was delivered to my door in record time! I love my new lush Philodendron. Thank you very much indeed Hortology - I will be ordering more! 🌱”

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Posted 1 year ago

“Lovely pots, quick delivery.”

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Posted 1 year ago

“This pot is really nice and trendy at the moment with the green. I put a large plant in it and put it in the bathroom. Looks amazing.”

Hortology 5 star review on 30th May 2023

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Posted 1 year ago

“Plant and pot arrived in great condition - sent as a gift, which the recipient was thrilled with. Customer services were incredibly helpful in letting me know I had picked the wrong size pot for my order and helping me get it fixed without delaying the order. Highly recommended, will use this company again!”

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Posted 1 year ago

“Have never used this company before. Was delighted with the design and quality of the product- will definitely use again.”

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Posted 1 year ago

“Great delivery, and beautiful pots. Love that you can add a gift message. However frustratingly I am not recovering my 10% discount on submitting the review!”

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Posted 1 year ago

Hello Ashna, Thank you for your order and review. We do sometimes offer a thank you for leaving a review and this would be shown on the review website immediately after hitting submit. We can see the code was generated for you and we have reached out directly to you with the code. Your Hortology team

Posted 1 year ago

“The Charlotte plant pots were as beautiful as I'd hoped, and they arrived well-packaged and safely. I will order from hortology again.”

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Posted 1 year ago

“Colour much darker than I expected. Good value and well made. Did keep as they looked very nice.”

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Posted 1 year ago

“I now have 6 plant babies from Hortology. Each one arrived quickly and in brilliant condition, and they have all gone on to thrive. The pots are beautiful too; I love the variety. Very happy with my purchases, I’m a loyal customer now.”

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Posted 1 year ago

“Beautiful, healthy plants.”

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Posted 1 year ago

“Plants arrived in great condition! Customer service was wonderful.”

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Posted 1 year ago

“I ordered a Christmas cactus and succulent repotting mix for my aloe vera plants. Both the aloe vera plants and the cactus are doing wonderfully (4 months later). Very happy, I will use Hortology again for plant-related purchases.”

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Posted 1 year ago

“Great selection of pots”

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Posted 1 year ago

“Delivered quickly and items just as described.”

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Posted 1 year ago

“The plants arrived well-packaged and in good condition.”

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Posted 1 year ago

“Plants arrived early in excellent condition. Very well packed. Really delighted with purchase.”

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Posted 1 year ago

“If I could give you more than 5 stars, I would !! Shona has helped me a lot with my questions and helped order my plant from the supplier as I wanted two but there was only one available. I appreciate it.. I've never ordered plants online. They were packed beautifully- no damage, the driver was really nice too! Is there anything you guys are NOT good at? I have recommended Hortology to my friends and family. This is my 'go to' place for plants now. My plants are healthy and happy, purifying my bedroom air for me to sleep easy. Thank you Hortology.”

Hortology 5 star review on 26th May 2023

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Posted 1 year ago

“Beautiful and healthy plants. The best online plant company to buy from. Strong packaging and timely deliveries. I've had 2 orders so far, with a 3rd on the way. Highly recommended. Thank you.”

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Posted 1 year ago

“Quick delivery and pots are good quality as always!”

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Posted 1 year ago

“Ordered string of hearts, was well packaged & despite the delivery guy handing me it upside down it arrived in great condition. Will definitely be using hortology again!”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews