Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,726 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. My plant arrived in good condition and on time.”

Helpful Report

Posted 4 years ago

“Great service and quality product. I will buy again, thank you!”

Helpful Report

Posted 4 years ago

“Good quality plant, delivered on time with good communication.”

Helpful Report

Posted 4 years ago

“Plant died within a week of delivery even though care instructions were followed.”

Helpful Report

Posted 4 years ago

Hi Kirsty Thank you for your review. We are unaware that there was any issue with your plant. We would have been more than happy to put things right if you have let us know about the issue upon receipt. I have checked and am unable to find any correspondence from you regarding this matter. Please would you contact our customer services team and send some photos etc so we can resolve this for you. Kind regards Hortology

Posted 4 years ago

“Great experience and all arrived in good condition”

Helpful Report

Posted 4 years ago

“Very fast delivery Excellent packaging Great quality goods”

Helpful Report

Posted 4 years ago

“Two beautiful healthy plants and a gorgeous blue plant pot. Safely packaged and speedy delivery. Will definitely order again.Highly recommend!”

Helpful Report

Posted 4 years ago

“I'm hoping order will arrive soon - house name not on address label and returned to sender by PO! Don't know if it was my error or theirs. Suspect plant will be dead.”

Helpful Report

Posted 4 years ago

Hi Rosalind I have checked the details provided on your order and there was no house number provided. The address provided would be as shown on your order confirmation email. We have reshipped your order for you to the new address provided. Kind regards Hortology

Posted 4 years ago

“Have ordered twice now, buying larger plant pot holders. Beautiful items, well made and accurately described. I'd highly recommend! Perfectly well packaged - the cat is very much enjoying playing in the huge carboard box!”

Helpful Report

Posted 4 years ago

“Excellent item as great as it looked in the photos. Delivery and condition was excellent. Can’t wait to repot the plant ! A beautiful thing ! X”

Hortology 5 star review on 28th December 2020

Helpful Report

Posted 4 years ago

“Excellent service - prompt delivery, plants were extremely well packaged and in perfect condition. Will definitely use this company again!”

Helpful Report

Posted 4 years ago

“Beautiful- much too big for our plant though”

Helpful Report

Posted 4 years ago

“Very quick delivery, even at Christmas. Beautiful planter, lovely quality. Really pleased!”

Helpful Report

Posted 4 years ago

“Great service products very true to pictures overall I’m very happy with my purchase and I’ll buy from Hortology again.”

Helpful Report

Posted 4 years ago

“From ordering to receiving the plant it took 48 hours, which is amazing. Plant is exactly as described, excellent condition and well packaged.”

Helpful Report

Posted 4 years ago

“I bought 2 plants as a gift. The recipient was very impressed with both the quality of the packaging and plants themselves. Thank you Hortology.”

Helpful Report

Posted 4 years ago

“Excellent quality and choice of products . Arrived very quickly and extremely well packaged. First time used but will definitely use again.”

Helpful Report

Posted 4 years ago

“A lovely quality pot - and true to the picture. Very happy with the packaging and delivery. I would be happy to buy again from this company.”

Helpful Report

Posted 4 years ago

“Quality, thriving plants well packaged. The pots are stunning! The whole ordering online experience was very easy and as we’re house plant novices so we wanted easy to care for plants that look great. :)”

Helpful Report

Posted 4 years ago

“Excellent help, advice and service.”

Helpful Report

Posted 4 years ago

Hortology is rated 4.8 based on 8,726 reviews