Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,707 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,707 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Everything I've bought from this company has been great, both plants and accessories. I'll be buying another plant from them soon. Quality, packaging and service all great. Another Boston Fern I think - the one I bought from here is doing really well.”

Hortology 5 star review on 21st July 2022

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Posted 2 years ago

“Plants arrive in excellent condition”

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Posted 2 years ago

“I made two orders so far. Each time delivery was prompt and plants arrived packed securely and in good condition, and looked healthy in general. Most likely will order again”

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Posted 2 years ago

“The pots in which the plants arrived were too small for them and will need repotting soon, it’s hard to water them like this too.”

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Posted 2 years ago

Hello Masa, Thank you for your feedback, I can see you ordered some quite slow growing plants. Theoretically, these shouldn't need repotting immediately and will be quite happy as they are. Though should you wish to grow the plants in terms of their size and foliage then repotting is definitely the best option. We have passed the feedback along to our growers and any questions please do let us know. Many thanks, Your Hortology Team

Posted 2 years ago

“My plant arrived in excellent condition (very well packed) and on time. I will use the company again.”

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Posted 2 years ago

“They had exactly what I wanted and the plants arrived well packaged and in beautiful condition!!”

Hortology 5 star review on 15th July 2022

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Posted 2 years ago

“Great delivery time but plants were horribly squashed. Packaging was horrendously done: tape across leaves meaning my spider plants were all ruined. I’ve only given 2 stars for the delivery but I won’t be buying from them again and would not recommend. There are better web plant sellers out there…”

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Posted 2 years ago

Hello Samantha, Thank you for your feedback and I am so sorry your plant arrived in this way. To allow us to rectify this please may you send some images to info@hortology.co.uk We will certainly be passing this feedback along to the courier as this service isn't satisfactory. Any questions please do let us know. Many thanks, Your Hortology Team

Posted 2 years ago

“Very pleased with the condition of my plants, and the fact that I was able to buy plants not available locally.”

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Posted 2 years ago

“My fern arrived promptly and in excellent condition. It seems to have settled in well and looks great.”

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Posted 2 years ago

“Beautiful pots. Modern colours and designs which compliment my plants perfectly. I love Hortology!”

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Posted 2 years ago

“Well wrapped. Prompt delivery. Beautiful pots. Absolutely delighted.”

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Posted 2 years ago

“Very pleased to receive my plant and find that it looked better than the advert . More body and multiple shoots. It seems in the peak of health and hope it likes its new home . Thank you”

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Posted 2 years ago

“Great service, lovely plant! Both plant and packing arrived in perfect condition and would recommend”

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Posted 2 years ago

“Beautiful plants - they arrived in perfect condition and quick delivery too. Another excellent shopping experience with Hortology!”

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Posted 2 years ago

“Great Plant, good service. Delivery was uncomplicated as well.”

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Posted 2 years ago

“Lovely plants, great packaging. Will keep shopping with Hortology.”

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Posted 2 years ago

“Recently bought a palm plant and pot for my lounge, the whole process from ordering to delivery was excellent , the quality of both the pot and plant is fantastic. We'll done will definitely use Hortology again.”

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Posted 2 years ago

“Great products. Easily navigated website. Excellent packaging and delivery. Would highly recommend”

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Posted 2 years ago

“Excellent plants excellent service and contacted straight away with query, safely packaged and fast delivery. Thank you”

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Posted 2 years ago

“I received lovely, healthy plants from Hortology. I also bought two pots at the same time, not meant for the plants in the same order. I was appreciative when Hortology contacted me to check to see that I knew that the plants wouldn't fit the pots. It is this level of care that will keep customers returning. Thank s so much.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,707 reviews