Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,736 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 19th February 2025

820

Anonymous

Anonymous // 01/01/2019

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“Excellent quality pot as always and great custormer service throughout!”

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Posted 2 months ago

“Communication was very good, including a personal email to clarify an issue.”

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Posted 2 months ago

“Good company. Fast shipping and adequate packaging to keep plants safe.”

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Posted 2 months ago

“Lovely pots, delivered in good time, and beautifully packed. Well done Hortology!”

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Posted 2 months ago

“Great products! Looks terrific and the Hortology team were super proactive with my order, reaching out when they thought there might be an issue, and this enabled everything to be delivered perfectly.”

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Posted 2 months ago

“Plants arrived very quickly in superb, beautiful condition, many thanks!”

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Posted 2 months ago

“Plant arrived in not great condition due to how poorly packaged it was for winter conditions. A box with grab hole gaps in the cardboard with plastic wrap and nothing else in winter is madness. Won’t order again I’m afraid.”

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Posted 2 months ago

Hello Martin, Thank you for your order and review. We have spent a lot of time testing and developing our packaging to ensure this is optimal for protecting your plant on its transit to you, we do sincerely apologise that your plant has not arrived in the best condition possible as you, and we would expect it to! We have reached out directly to resolve this for you. Your Hortology team

Posted 2 months ago

“This peperomia arrived a bit beaten up and covered in soil, since then it's lost more leaves than I expected.”

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Posted 2 months ago

Hello Theo. Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 2 months ago

“I have 18 houseplants, all from Hortology. Great company”

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Posted 2 months ago

“I am happy with my new plant it’s in lovely condition I have been looking for a Chinese money plant for a while I enjoy plants both inside and out they are my happy place I will certainly be ordering more from you in the future Janis”

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Posted 2 months ago

“Great communication and packaged very safely thank you”

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Posted 2 months ago

“Great plant and delivered very quickly”

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Posted 2 months ago

“Such a great service. The plants are received are in an excellent condition, so green. The pors also are nice, particularly I like very much the selin plant basket. All plants are wonderful more than my expectations. Thank you.”

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Posted 2 months ago

“Beautiful plants, incredibly well packaged and extremely carefully delivered - zero damage to the external packaging.”

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Posted 2 months ago

“Wonderfully healthy plants. They arrived packaged like the Crown Jewels and look a treat.”

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Posted 2 months ago

“Plant arrived excellently packaged”

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Posted 2 months ago

“Great service and a lovely plant pot”

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Posted 2 months ago

“Great choice of plants and pots, with information about care. Arrived well packaged and in good time. Would recommend.”

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Posted 2 months ago

“Beautiful plant, excellently packed, dispatched quickly - all great!”

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Posted 2 months ago

“The plant was securely packaged and arrived strong and healthy. We were very impressed.”

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Posted 2 months ago

Hortology is rated 4.8 based on 8,736 reviews