Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,718 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“The pots I ordered are lovely. They came brilliantly packaged and were exactly what we wanted.”

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Posted 3 years ago

“Good selection of plants and i am really happy with the quality and speedy delivery of my order.”

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Posted 3 years ago

“Lovely plant and pot and very well packaged. Thank you 😊”

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Posted 3 years ago

“Excellent customer service and delivery”

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Posted 3 years ago

“Quick delivery. Description of pots was good. Look great.”

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Posted 3 years ago

“As usual Hortology supplied the best plants in a previous order and wonderful plant pots in my most recent order. The deliveries were extremely well packed, and I didn’t have to wait long (even during the Covid crisis) for them to arrive. I’d definitely recommend Hortology to anyone wanting plants, etc.”

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Posted 3 years ago

“Unfortunately, my package was not treated well by the courier and my pot arrived broken. However, Hortology's customer service was amazing and immediately dispatched another pot, delivered express, and were utterly sympathetic and professional about the whole situation. The new, unbroken pot is beautiful!”

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Posted 3 years ago

“Beautiful quality plants, arrived in pristine condition within a short period of time. I'm delighted!”

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Posted 3 years ago

“I have come back to reorder from you, as unusually your products lived up to my expectations when choosing online.”

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Posted 3 years ago

“Amazingly healthy, vibrant plants. Quick delivery. Well packaged. Will definitely be my go to for plants from now on!”

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Posted 3 years ago

“Very prompt service delivering a good product and as described.”

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Posted 3 years ago

“So beautiful, I bought two!”

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Posted 3 years ago

“Plants and pots received safely. Hortology is much better than other online plant suppliers. Orders are sent overnight - beautifully packed and on time.”

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Posted 3 years ago

“Good service, and excellent and secure packaging”

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Posted 3 years ago

“Very happy with my new plant, everything was packed well too.”

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Posted 3 years ago

“The packaging was very good, prompt delivery time and the plants are really good quality and size”

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Posted 3 years ago

“Beautiful plants and pots, timely delivery. Would purchase from again due to this but way, WAY too much packaging. Appreciate that some items are delicate but the sheer amount of packaging is surely unnecessary (have had equally delicate items delivered with much less packaging). The items themselves, however, live up to expectations so would order again.”

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Posted 3 years ago

“hi many thanks for the very quick service and delivery a very good selection of plant pots my only concern the cost of delivery its cheaper by hermes overall ok”

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Posted 3 years ago

“I placed an order for a large plant pot, but received an e-Mail saying that you only had one that size left and it was damaged. They sent photos and offered to dispatch it at a reduced rate if I would still like it or otherwise it would be a 2 month wait. As the damage was very noticeable I decided to choose another style and was advised of the appropriate liner. All very well managed and having received the Evi instead of the Cresta, I think it is actually the better choice. They are arranging repayment of the difference in price, so very pleased for everything. Well done.”

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Posted 3 years ago

“The two ferns I ordered were delivered very promptly and look in excellent health - I hope I can keep them that way!”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,718 reviews