Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,737 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,737 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 19th February 2025

820

Anonymous

Anonymous // 01/01/2019

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“Great choice of planters and great service when I bought one. I'd recommend them.”

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Posted 3 months ago

“Lovely plantpot, good communication & speedy delivery”

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Posted 3 months ago

“Used Hortology a few times now, great service, plants packaged very well, great communication with delivery dates and times also.”

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Posted 3 months ago

“One of my plants came with roots at all. Waste of money. Unlikely to use this company again, shame had high hopes.”

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Posted 3 months ago

Hi Sonja, Thank you for your order and review. We are so sorry to hear of your disappointment with one of the plants on your order! We have reached our directly to resolve things with you! Kind Regards Your Hortology Team

Posted 3 months ago

“Great communication and lovely planters. Really pleased with my purchases.”

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Posted 3 months ago

“wonderfull plant, very pleased will definitely ordering again”

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Posted 3 months ago

“Excellent service. Website easy to navigate. Very easy on the wallet prices. Quick delivery. I had reason to speak with them. Their response was immediate. They dealt with the issue very quickly and with total courtesy. I almost forgot. My plants were beautiful and arrived in excellent condition. Horology are very good.”

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Posted 3 months ago

“Honestly nothing but praise for Hortology. Fantastic service start to finish, delighted with everything.”

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Posted 3 months ago

“Very fast postage seems like a good online shop if you love plants.”

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Posted 3 months ago

“Delightful first online shopping experience with Hortology. Worked well with Notify me after missing the plant pot a few times out of stock and notified back in stock. Also dispatched within the lead time per item listing and delievered with care.”

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Posted 3 months ago

“Great selection and Speedy service”

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Posted 3 months ago

“I recently ordered and received two Stian pots with liners to repot two plants in my kitchen from Hortology. This is my second purchase from Hortology. The pots are lovely, well made and compliment my decor however, I made the error of ordering one of the pots in a size larger than I needed. I reached out to Hortology regarding how I would go about exchanging one of the pots for the smaller size. I received a response promptly however I was disappointed to learn that the customer has to pay for returns. I am happy to pay for delivery but I feel that returns should be complimentary as is the case with most online stores I have shipped with. For this reason, I have awarded 4 instead of 5 stars. My order arrived well packaged by DPD.”

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Posted 3 months ago

“Great quality pots”

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Posted 3 months ago

“So many plants to choose from. Once chosen the plants are extremely well packaged and are delivered very quickly. I have purchased several plants and will be back for more.”

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Posted 3 months ago

“Excellent quality plant that i couldn't find anywhere else. Lovely pot selection too. Both arrived faster than expected and very well packed so no damage.”

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Posted 3 months ago

“Items arrived on time and were extremely well packaged. Communication with Horology also very good.”

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Posted 3 months ago

“Very well packaged and high quality product. Not the cheapest however you get what you pay!!!!”

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Posted 3 months ago

“Great, love the planter, beautiful quality, quick delivery and very well packaged Will be buying from Hortology again soon”

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Posted 3 months ago

“Absolutely gorgeous product and delivery was really quick!”

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Posted 3 months ago

“Excellent customer service.”

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Posted 3 months ago

Hortology is rated 4.8 based on 8,737 reviews