Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“Plants arrived promptly in very good condition. Carefully packed. Excellent service.”

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Posted 1 year ago

“Love the plant I received. Very happy.”

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Posted 1 year ago

“Great pots!”

Hortology 5 star review on 12th May 2023

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Posted 1 year ago

“I bought the Japanese bird's nest fern from Hortology and it arrived nicely packed with no damages. The plant looks so healthy and is a great addition to my house plant collection.”

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Posted 1 year ago

“Such a beautiful pot”

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Posted 1 year ago

“Fabulous pots - they look beautiful, are very lightweight, ordering was easy and delivery very quick and easy. Have already recommend Hortology to others”

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Posted 1 year ago

“So far so good. Lovely indoor plants delivered and packed really well. Happy enough to have gone back and placed a second order last weekend. :)”

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Posted 1 year ago

“Delivered with care. Thank you.”

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Posted 1 year ago

“Great customer service, prompt delivery and plant arrived in excellent condition!”

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Posted 1 year ago

“i ordered two large indoor planters the number of pots suited to my requirements that were available was excellent across a very broad price range, the information given to ensure you purchase the correct size pot for your plants was also very useful. My pots arrived quickly and in good order this was mainly down to the way the pots were packed which was again excellent.One slight warning to any potential purchaser of indoor pots the internal diameter of the pots i purchased was given as 23cm the actual diameter of the pot i received was 23cm one way 25cm across the other the pots are not perfectly round in fact mine were slightly eliptical the pots i purchased are hand made and it does state this on the site that the pots may show some degree of shape/size destortion i am quite happy that this was made clear prior to my purchase.If you do require a pot that is completely exact in size and shape call and speak to the guys at Hortology before you order.overall excellent service and product from a very good and efficient company.”

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Posted 1 year ago

“I am delighted with my recent purchases of both plants, ceramic pots and clay pebbles. My orders were delivered very securely packed thereby my orders were received intact and undamaged. It is clear to see the plants are extremely healthy and grown with the utmost care and the pots are of good quality exactly as displayed on Hortology's website that is why I followed up with another order. Highly recommend this company's supply and service and going forward I will continue to use them.”

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Posted 1 year ago

“Above my expectations! I ordered several pots including a hanging pot, plus two fern-like plants. All were top quality. I was particularly pleased with the plants as I've ordered online from other companies before and been disappointed by the size and quality. These were excellent. I will definitely order from Hortology again and can highly recommend them. Also, I received them just two days after ordering - amazing.”

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Posted 1 year ago

“Lovely looking pot, great quality and well packaged. Would recommend.”

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Posted 1 year ago

“Fabulous quality plants/well packaged thank you”

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Posted 1 year ago

“Bought Esra pot in Graphite … loved it so much I bought another. Good updates on delivery and arrived quick”

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Posted 1 year ago

“Beautiful pots, great plants and very responsive customer service- thank you!”

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Posted 1 year ago

“Products came well packaged and in good time. Have ordered plants in the past and they have always been in very good condition”

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Posted 1 year ago

“Good quality good packaging good job!”

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Posted 1 year ago

“I was really pleased with my order from Hortology. It was speedily delivered, packaged well and the plant was in pristine condition. Thank you!”

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Posted 1 year ago

“The service is excellent. I ordered an indoor planter which turned out to be too big for the room proportions. It was collected promptly and returned. My new order for a different pot arrived and I love it. Great quality. Will use again and recommend”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,705 reviews