Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,708 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Very pleased with my puchase albeit a little bigger than I imagined”

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Posted 2 years ago

“Fast delivery and great plants”

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Posted 2 years ago

“Love Hortology. They're my go to for all pet friendly plants. The plants always arrive very well protected and always look lovely and healthy. Fabulous plant pot selection as well.”

Hortology 5 star review on 13th February 2022

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Posted 2 years ago

“My 3 pots look stunning with succulents in. They arrived very quickly and were well packaged to avoid any damage. I am delighted with them.”

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Posted 2 years ago

“I love Hortology products. They are my go to place for all things plant related. Their pots are stunning and I recently bought a plant from them which is thriving. Highly recommend.”

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Posted 2 years ago

“Plants arrived in beautiful condition!”

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Posted 2 years ago

“The service is good, but not impressed at all with the pot liners. They are very flimsy, and not worth the money I paid for them.”

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Posted 2 years ago

“The pot is beautiful, just trying to decide which plant to put in it”

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Posted 2 years ago

“I was a first time customer of Hortology. The service I received was superb. The quality of the plant I ordered was excellent and the pricing was very reasonable. Delivery was fast and the packaging was very secure with no damage at all to the plant. I will definitely be buying from Hortology again without a doubt. If you are looking for beautiful and healthy house plants then I highly recommend Hortology.”

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Posted 2 years ago

“Love the choice of pots, delivered speedily and very securely. Would highly recommend”

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Posted 2 years ago

“Excellent, attentive service, and the best range of large cache-pots”

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Posted 2 years ago

“Plant was unfortunately pretty damaged during delivery. I understand transport can bend some leaves but unfortunately all the larger leaves were broken so I have an almost leafless plant now. They will eventually grow back but in the meantime it’s quite a disappointing look.”

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Posted 2 years ago

Hi Fiona, We are really sorry to hear about this. We would always prefer to know if something is not as it should be with your delivery, so we can put things right. We want our customers to be delighted with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 2 years ago

“Plant is in great condition and looks beautiful. Delivery is on time and love the clever packaging to protect the plant during travel.”

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Posted 2 years ago

“Great website. Loved that I was advised as to the size of pot to use when purchasing a plant. Very helpful.”

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Posted 2 years ago

“A very well received gift, ordering and delivery was simple and efficient and the products- two spider plants and ceramic pots - were beautiful.”

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Posted 2 years ago

“Historically, the orders I have placed have been excellent and arrived in great condition. This time, however, the plant was not the height advertised, had broken stems, and the nursery pot was also broken. Sadly, I won’t order from Hortology in the future. 22.02.22 update - Hortology issued an apology and part refund.”

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Posted 2 years ago

“Fast delivery. I ordered 3 House plants & they arrived the next day. And no, it wasn't Amazon Prime! Great plants too.”

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Posted 2 years ago

“I recently bought two sets of planters from Hortology and was super impressed with the support I got from Danielle, who looks after their customer service, throughout - answering my questions, helping navigate unexpected challenges and making sure everything was okay. Whilst it was a slightly more epic purchase experience than expected, I was really grateful to Hortology and Danielle for making it a successful one”

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Posted 2 years ago

“very good quality product & these guys earnt their extra star for great quality packaging, which is 100% recyclable, which is important to me.”

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Posted 2 years ago

“Beautiful plant pot and quick delivery.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,708 reviews