Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,703 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,703 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“Easy to follow site plants arrived in good condition would use them again”

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Posted 9 months ago

“The flowers (flamingo) were not fresh when they have arrived and very small for that price.”

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Posted 9 months ago

“Goods are nice!”

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Posted 9 months ago

“I love the pots that I ordered, they are really attractive. The plant was extremely well packaged and arrived without a scratch.”

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Posted 9 months ago

“Excellent service; I ordered a large pot which I'm delighted with, there was a small mark on the rim, but this was spotted when being packed and I was sent photos of the mark and offered a discount as it was the last one available. Much better than being disappointed on arrival!”

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Posted 9 months ago

“A nice organisation, very prompt and efficient. Lovely product”

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Posted 9 months ago

“There was a delay with our delivery due to one item being damaged but when the pots arrived we were delighted. Good looking and great quality. Hortology offers a wide range of products and I know where I will shop for my next pot now. Thank you.”

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Posted 9 months ago

“The dragon plant I ordered arrived well packed and so far...2weeks...it is looking good. Excellent service and healthy plant.”

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Posted 9 months ago

“I've ordered from Hortology several times before and I go back because: a) their plants are always as described and in top condition and have continued to grow well, b) they have an amazing range of pots, all well described, and so I feel I'm confident about what I'm getting. This time was no different - I'm really happy with my new pots.”

Hortology 5 star review on 17th April 2024

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Posted 9 months ago

“Carefully packaged great quality”

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Posted 9 months ago

“Very professional and helpful and came up with the goods!”

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Posted 9 months ago

“The plant pot arrived broken the first time but Hortology were really quick to replace it and it looks great.”

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Posted 9 months ago

“Fast delivery and very happy with the pots. Will definitely shop again.”

Hortology 5 star review on 15th April 2024

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Posted 9 months ago

“Beautful plant - really healthy, excellent service and will definitely buy again from them.”

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Posted 9 months ago

“I love Hortology- the plants are always in excellent condition when they arrive and are very well packaged- the pots are beautiful too and I have always been able to find the plants I want. With my last order, someone contacted me to check i had ordered the right sized pots as they were too small for the plants I'd bought. The pots were for plants I already own but I really appreciated that Hortology took the time to contact me and check before they sent out my order. The Pick & Mix promotion was great value too- I am a very satisifed customer!”

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Posted 9 months ago

“quick delivery-plants in good health”

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Posted 9 months ago

“Purchased 2 pots from Hortology, good choice!”

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Posted 9 months ago

“My plants arrived within a few days. They were extremely well packed.this was my second order and I am extremely pleased with both of them.”

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Posted 9 months ago

“My Maranta arrived in great, secure packaging and was in perfect condition itself- would definitely order from them again!”

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Posted 9 months ago

“Speedy delivery. Plants well packaged and in great condition. Thank you”

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Posted 9 months ago

Hortology is rated 4.8 based on 8,703 reviews