Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Great house plant delivered very promptly,quite expensive but seems a quality plant and was packaged very well,thanks.”

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Posted 1 year ago

“Quick delivery and great products. Will definitely be ordering again.”

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Posted 1 year ago

“Everything arrived in perfect condition carefully packed. The quality of everything plant and plant pots are first class. I would recommend Hortology for all houseplants.”

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Posted 1 year ago

“Quick delivery, lovely plants. Highly recommended!”

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Posted 1 year ago

“Excellent choice of plants and containers. Website easy to navigate with lots of helpful information regarding care and siting. Plants are always of fantastic quality and delivered well packaged and quickly.”

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Posted 1 year ago

“Can not fault my order . Very well packed ,quick delivery . My plant was very healthy 5 star service.”

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Posted 1 year ago

“Service from the Hortology team could not have been better. Prompt reply and help to all queries, a rare thing these days. I will always buy my houseplants from Hortology in future.”

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Posted 1 year ago

“I returned to Hortology when looking for a good quality plant pot with a retro look. The chive was excellent. Although the size pot I required was not immediately available I received a message within a week or so to state that it was back in stock. The pot arrived within a few days and was well packaged. Will definitely be returning and would highly recommend.”

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Posted 1 year ago

“Absolutely lovely plant & received in excellent condition. Will be placing another order soon !”

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Posted 1 year ago

“Box came damaged and plant was not properly rooted.”

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Posted 1 year ago

Hello Ruby, Thank you for your order and review. We are sorry to see this and hear the box was damaged. This is the first we have heard of this and we would always like the opportunity to put things right. We shall reach out directly to you for more info and hopefully get this resolved for you. Your Hortology Team

Posted 1 year ago

“The two pots that I ordered arrived quickly and in good condition. Sadly the plant I ordered was a bit battered and a few strands had fallen off. It doesn't look like an overly healthy plant.”

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Posted 1 year ago

Hello Suzie, Thank you for your order and review. The Aeschynanthus Rasta - Lipstick plant foliage is fragile and can damage in transit unfortunately due to its very fragile stems and foliage. Despite our best efforts to protect the plant during its journey we are aware that some leaf loss and stem damage is likely and we therefore explain this on the product page, as we would rather be up front that this will happen. To our understanding we believed we had reached an agreement for resolution via a discount voucher against future purchase so are disheartened to see your review. Should you still be concerned about your plant please do let us know via our email info@hortology.co.uk Your Hortology Team

Posted 1 year ago

“The pots are vibrant and tasteful additions to the rooms.”

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Posted 1 year ago

“Absolutely love my plant pot. Great service and quick delivery.”

Hortology 5 star review on 27th February 2023

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Posted 1 year ago

“Excellent experience from start to finish, very well packaged healthy and beautiful plants, second time I have used Hortology and I'm just as impressed, highly recommended.”

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Posted 1 year ago

“I really like the pot. The delivery service needs to be reviewed. The pot weighs 15kg but I had to pay £40 for delivery. The service was limited to leaving the pot strapped to a pallet on the curb. I would expect better delivery service for that price.”

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Posted 1 year ago

“Excellent quality - was a gift for my sister and she loves, fast and trackable delivery.”

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Posted 1 year ago

“Genuinely impressed with the plant, very tasteful selection of pots and delivery was really well packaged. Will order again extremely soon.”

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Posted 1 year ago

“Beautiful healthy plants and quality pots. I love the website as it was so helpful for a beginner like me. It meant I picked the right plant for the right spot in my house, and my plants appear to be thriving. I will be back as my confidence grows. Thank you so much.”

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Posted 1 year ago

“I really like the Hortology website for helping choose plants that suit the space you have. I recently ordered the Money Tree and the Trailing Jade, and I was happy to receive happy healthy plants and tips to keep them that way!”

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Posted 1 year ago

“Quick delivery and packaged well”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,705 reviews