Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,632 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I am in no way an expert on plants/ pots or any related products. This was my first time investing in a plant pot and I was trying super hard to make sure I found the plant pot that matched the aesthetic of the room. I searched everywhere on the internet and couldn't find a plant pot I liked that was affordable. There was a couple I found online but I could not justify the price. In the end I managed to find Hortology and I was super impressed, I went from struggling to find the right plant pot, to struggling which plant pot to pick there were 3 strong contenders. In the end I had to photo shop all three into space to see which looked the best. I did upon checkout have some difficulty their seemed to be an error with my discount code which initially went through. I contacted customer service and I was fully supported by a 'Allix'. Super understanding and helped me with my query. Product arrived very quick. AND THE PRODUCT IS AMAZING!!! I LOVE IT! The quality, the color its great, I've told all my friends about it (I'm transitioning from early 20's to late 20's haha). I will deffo be using them again. Price great. Quality of product fantastic. Customer service brilliant.”

Hortology 5 star review on 29th March 2024

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Posted 8 months ago

“Good range of stylish products and very fast delivery.”

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Posted 8 months ago

“The customer service is excellent - there was a defect on the plant pot and I was offered a good discount. The shipping was prompt and the packaging was very robust. I’m definitely going back for more plants and pots!”

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Posted 8 months ago

“Beautiful plant and pot delivered quickly. Slight damage to one of the leaves but doesn't detract from the beauty of the plant. Very happy!”

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Posted 8 months ago

“fast delivery, plant in good health and package well. would recomend”

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Posted 8 months ago

“Really excellent shopping experience. They have a huge range of houseplants and beautiful pots. The plants are healthy and exactly as described. The packaging was done with real care and attention. There was a slight issue with the delivery date which was immediately rectified; communication with their customer service team was extremely efficient and polite. I would highly recommend using this company for your houseplants!”

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Posted 8 months ago

“Product and delivery perfect. Have already purchased more goods.”

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Posted 8 months ago

“Very pleased with the order, every time I receive plants and pots they’re pristine and great quality.”

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Posted 8 months ago

“I ordered 3 house plants. They arrived in excellent condition, so well packaged and watered. Thank you!”

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Posted 8 months ago

“I absolutely love my new plant pot. It has made my old plant (which had outgrown it's original pot and was in a sorry state) look stunning. It now has more room to grow but look stylish whilst doing so.”

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Posted 8 months ago

“Excellent polite service and I will certainly use and recommend this company.”

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Posted 8 months ago

“Overall great experience with hortology- quick processing of my orders, next day shipping for plants, protective packaging for plants and pots, and responded quickly to my questions. However, plant sizes often are 5-15cm off the listed size whether bigger or smaller so it’s hard to know what you’re getting. The size in height also includes the pot so it was much smaller than expected.”

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Posted 8 months ago

“Excellent plants,packaging strong and plant safety minded,delivery on time”

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Posted 8 months ago

“Arrived in good time and very well packaged.”

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Posted 8 months ago

“The delivery was well packaged and arrived on time, the product is great quality.”

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Posted 8 months ago

“I ordered an Aloe Vera plant for Mother's Day. Nice healthy plant and quick delivery.”

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Posted 8 months ago

“Products , good , price good”

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Posted 8 months ago

“Plant arrived on time and in great condition, bought as a gift. But definitely going to get something for myself.”

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Posted 8 months ago

“Fantastic service by Hortology. I found that the ordering process and delivery to be very efficient. Above all, the condition that the plants arrive in is excellent. Feel really happy with my purchase so far and would highly recommend.”

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Posted 8 months ago

“The choices are fantastic and I took ages trying to decide which plant container to choose. I am very happy with ny choice and would definitely go to Hortology again if I need anything to do with plants and pots!”

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Posted 8 months ago

Hortology is rated 4.8 based on 8,632 reviews