Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,713 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Excellent plant quality and pots. More than I would normally pay, but fine. My only slight complaint would be that the packaging was enormous. 80-90% of the content was bubble wrap”

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Posted 3 years ago

“The plant arrived quickly, looking healthy and in very good condition and was good size.”

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Posted 3 years ago

“The plants are excellent, very well wrapped and secure. The service is quick and I recommend them as extremely good all round.”

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Posted 3 years ago

“Amazing service, items really well packaged and arrived quickly. So pleased with my purchase, would definitely use again.”

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Posted 3 years ago

“Lovely set of pots, delivered promptly and really well packaged.”

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Posted 3 years ago

“Excellent products. And brilliant retail service. Ordered and received my purchase within a few days. The plants are gorgeous as are the pots. Will be returning to buy more. Cheers”

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Posted 3 years ago

“Absolutely love my coconut palm and pot. They arrived really quickly and were excellent value. Will definitely be returning to Hortology in future.”

Hortology 5 star review on 31st October 2021

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Posted 3 years ago

“Great website. Very easy to use. Useful filters and simple plant care information. Dispatch times and communication are great. Only negative is that desktop experience is better than mobile experience. Will def use again 👍🏼 (ZZ plant 17x65cm, Grey plant basket pot 22x19cm)”

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Posted 3 years ago

“Beautiful plant pot outstanding quality and design. Packing and Delivery was exceptional. Would definitely use again and highly recommend :)”

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Posted 3 years ago

“Great delivery. Great packaging. And two unusal plant pots, From a Great company!!”

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Posted 3 years ago

“Good stock, information and delivery! Recommended”

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Posted 3 years ago

“Excellent quality plants arrived very quickly and perfectly wrapped. Great prices too”

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Posted 3 years ago

“I ordered three plant holders to match ones previously bought as they were so nice and of good quality. The communication about deliver was very good and they arrived beautifully packaged. Would use this company again.”

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Posted 3 years ago

“Fantastic plants, really great packaging, so they arrived with no damage at all! Will definitely use Hortology again! 🪴🪴🪴”

Hortology 5 star review on 30th October 2021

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Posted 3 years ago

“I made an order quite easily and couldn’t believe I received my parcel with in 48 hours, all packed very nicely. Would definitely recommend.”

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Posted 3 years ago

“Excellent product excellent service”

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Posted 3 years ago

“Excellent service and products.”

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Posted 3 years ago

“The order process was quick and easy, the products delivered are exactly as described and look online. I ordered 2 large pots individually and was contacted re a small flaw on one pot which they sent photos and they also amalgamated my delivery charge and refunded the difference. You really can not get better service than that and my 2 large pots are super. THANK YOU”

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Posted 3 years ago

“Very efficient. Although the pot holder looks greenish it is blue as labelled. I love the shape of the pot. Thank you.”

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Posted 3 years ago

“Beautiful plant, arrived in excellent condition. Delighted with plant and service. Highly recommend.”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,713 reviews