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Hortology Reviews

4.8 Rating 8,738 Reviews
97 %
of reviewers recommend Hortology
4.8
Based on 8,738 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Could Be Better
Excellent service and the product was exactly what we expected.
Helpful Report
Posted 4 years ago
My plant arrived carefully packed, in excellent condition and just like the photo on the website. I am very happy with it.
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Posted 4 years ago
I've ordered plants and pots on a number of occasions from Hortology. I love their stuff. Good quality and good customer service!
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Posted 4 years ago
Sadly a pot arrived smashed but customer services were excellent and responded straight away sending a new one - fantastic service and I love the pots, thank you!
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Posted 4 years ago
Beautiful plants! The 1.2 metre croton ordered is stunning. Julia from customer service was very prompt in responding to my queries.
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Posted 4 years ago
Superb service, highly recommend
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Posted 4 years ago
My Brother and sister in law were delighted to welcome the beautiful, healthy plant into their new home. From ordering to delivery I received 1st class service. Highly recommend
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Posted 4 years ago
From placing my order online and to delivering my item was brilliant and easy. I was given regular update about my order - when it was dispatched to when it was delivered. I will definitely recommend this service. I live in London and had my order delivered to Bristol - hassle free. Brilliant service!
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Posted 4 years ago
lovely plant, arrived in perfect condition
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Posted 4 years ago
I’ve been Hortology’s customer for 2 years. I’ve bought plant for my home and as gifts for my friends. All the plants have grown healthy and there were wonderful. The packaging was the best one can get and also fast and prompt delivery. Recently, I ordered plant pots and I was pleasantly surprised to receive three great pots packed with so much care. I highly recommend Hortology as one can rely on them.
Helpful Report
Posted 4 years ago
I was a little apprehensive about ordering a large plant online and was sure the plant would not look as well presented as the online picture. However, I couldn’t have been more wrong. The plant was beautiful and in great condition. Really happy with it and will be ordering again without a doubt.
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Posted 4 years ago
Lovely quality. Packed well. Can’t fault it.
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Posted 4 years ago
Beautiful pots which are good value for money. Packaging ensure that nothing gets broken either! It took about 5 working days to be posted, but that's fine with me :)
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Posted 4 years ago
Plants received were in very good packaging. Very good service, will sure buy again
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Posted 4 years ago
Very pleased with the website. Quick delivery and plants came in tacked. Worth buying from
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Posted 4 years ago
very efficient.
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Posted 4 years ago
All received in perfect condition. Beautiful, healthy plants!
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Posted 4 years ago
Products arrived in the time frame provided and in good order. Will definitely use hortology again. Ps love all the plant and care info on your website
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Posted 4 years ago
Pots are beautiful they look so nice in my room! I've just redecorated my room, and now that I'm at home for uni, I wanted some plants to bring in some greenery, and the pots allow me to do that nicely, and they work with the vibe of my room as well!
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Posted 4 years ago
Really pleased with the three pots and one plant I bought. Beautiful pots - as pleased with them as the ones I previously bought from Hortology - and good value too. Everything arrived very carefully packed (glad to see this was mostly paper and very little plastic). Expect to be buying again soon.
Helpful Report
Posted 4 years ago
Hortology is rated 4.8 based on 8,738 reviews