Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,738 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 19th February 2025

820

Anonymous

Anonymous // 01/01/2019

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“I have ordered from Hortology a few times now. The plants are always beautiful and healthy. They are packed well. I also love their selection of pots and relatively quick delivery times.”

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Posted 4 years ago

“I ordered two lovely pots, but one of them was cracked. They offered a refund or a replacement. I wanted a replacement and got it sooner than expected. I highly recommend them. There have so many pots to choose from!”

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Posted 4 years ago

“Nice healthy, good size Neon pothos. Well packaged to arrive in undamamaged condition. I have bought from Hortology before and they really go the extra mile.”

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Posted 4 years ago

“After a bad experience with another online shop I was sceptical to buy from hortology but took tee plunge. The plants arrived in perfecd healthy condition and really well packaged. Will be ordering again!”

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Posted 4 years ago

“Très contente des services d'Hortology”

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Posted 4 years ago

“Really impressed with my plant, looks very real. Far better than anything I’ve seen on the high street. Would definitely recommend. Fast delivery too!”

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Posted 4 years ago

“Great service. Plant arrived in good time and in great condition.”

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Posted 4 years ago

“The pot was nice but the packing was too much! Huge amount of packing paper and massive box for small pot...”

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Posted 4 years ago

“I love my planter. Excellent quality and excellent service.”

Hortology 5 star review on 30th October 2020

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Posted 4 years ago

“The pots I ordered from Hortology were the best quality I have seen. The delivery updates were great and I would very highly recommend them. Thank you Hortology for the variety and quality of your service.”

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Posted 4 years ago

“The pots I’ve bought were amazing. You won’t get them anywhere else for that price from Hortology.”

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Posted 4 years ago

“Love the plants, arrived really quickly and in great condition!”

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Posted 4 years ago

“Excellent service and the plants and pots arrived in really good condition.”

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Posted 4 years ago

“Great choice of plants and pots. I chose 6 (I could have chosen double) plants and pots. Really impressed with both now that they have arrived. Plants are in great condition with new shoots and leaves sprouting. I hope I don’t kill them at home!”

Hortology 5 star review on 29th October 2020

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Posted 4 years ago

“Very happy with the plants I received - very healthy with nice form - well packed for delivery! Would recommend.”

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Posted 4 years ago

“Pots are beautiful and all extremely unique. The plant however is sublime, I arrived in great condition, and has already grown so much since it has arrived. Would 100% recommend :)”

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Posted 4 years ago

“Really good selection of plants and the delivery was quick. Only thing that was a slight disappointment is they sent out the item, and as I didn't pay for Saturday shipping the plant was held in a depot over the weekend. It didn't arrive too badly damaged from it, but it would have been ideal if that hadn't have happened.”

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Posted 4 years ago

“They have a great variety of rare and unusual plants, and my order arrived in perfect condition.”

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Posted 4 years ago

“Got a beautiful healthy and well packaged pothos neon from Hortology. It looks lovely in my bedroom. I wouldn't hesitate to use this company again.”

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Posted 4 years ago

“I ordered a largish Sansevieria (Mother-in-law's tongue) and a large flower pot for my son's birthday. He wanted a plant that was easy to look after and looked interesting, plus giving off oxygen at night as he gets a stuffed up nose! He's very pleased with the gift. I ordered a baby Sansevieria to add to my ever-increasing collection. Both plants were very healthy. The flowerpot was good and sturdy.”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,738 reviews