Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,712 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,712 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Service great and plant excellent!”

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Posted 3 years ago

“Excellent choice of plants on website. The ones I chose were dispatched very quickly and I was impressed with the way they were anchored into the packaging to make sure they arrived undamaged. The plants were very healthy looking. Very happy with Hortology and would recommend.”

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Posted 3 years ago

“We received our beautiful, healthy Fishtail palm and Heartleaf philodendron in a timely fashion and very well packaged. Super stoked with our new recruits and they have already fitted in well into our ever expanding collection. Have bought plants from Hortology before and am always satisfied with the quality of their offerings. Great website too and the plant descriptions and cultural requirements are accurate and well presented.”

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Posted 3 years ago

“Lovely plant pots. It was packaged really well. There was no chance of them breaking in transit. Arrived on time. Happy customer.”

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Posted 3 years ago

“Excellent service, Fast delivery and everything well packaged.”

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Posted 3 years ago

“My first time using this company. Happy with the service and the product. Nicely wrapped.”

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Posted 3 years ago

“Great product and fast delivery and very well packaged”

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Posted 3 years ago

“Great selection of products. I ordered a plant and a pot. They arrived the next day well packaged and the plant looking healthy.”

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Posted 3 years ago

“It's a beautiful pot”

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Posted 3 years ago

“First time I have purchased from Hortology very impressed with the service and quality of the vase I bought Well certainly but again”

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Posted 3 years ago

“Easy to order, quick delivery and on time within 1 hour slot.”

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Posted 3 years ago

“Great service and very happy Thankyou”

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Posted 3 years ago

“Lovely vase vase well packed and protected for transit and speedy delivery.”

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Posted 3 years ago

“All the plants we ordered have thrived. Great service.”

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Posted 3 years ago

“Nice pest free houseplant compost”

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Posted 3 years ago

“To be honest I was disappointed with the size of the plants and they are expensive compared with a recently visited garden centre”

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Posted 3 years ago

“Very happy with purchase. Quick delivery and package was security very well.”

Hortology 5 star review on 1st November 2021

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Posted 3 years ago

“I have used Hortology a couple times to buy both plants and pots. The items are well packed, quite a feat considering the delicacy of the plants put in with solid pots! All plants are thriving with the help and advice on the website. With such a good and varied choice I'm sure I'll be getting more!!”

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Posted 3 years ago

“Always quick to deliver, very carefully packed and super healthy plants what more could you ask for! 🌿🌿🌿🌿”

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Posted 3 years ago

“Excellent plant quality and pots. More than I would normally pay, but fine. My only slight complaint would be that the packaging was enormous. 80-90% of the content was bubble wrap”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,712 reviews