Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,632 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plant pot arrived broken the first time but Hortology were really quick to replace it and it looks great.”

Helpful Report

Posted 8 months ago

“Fast delivery and very happy with the pots. Will definitely shop again.”

Hortology 5 star review on 15th April 2024

Helpful Report

Posted 8 months ago

“Beautful plant - really healthy, excellent service and will definitely buy again from them.”

Helpful Report

Posted 8 months ago

“I love Hortology- the plants are always in excellent condition when they arrive and are very well packaged- the pots are beautiful too and I have always been able to find the plants I want. With my last order, someone contacted me to check i had ordered the right sized pots as they were too small for the plants I'd bought. The pots were for plants I already own but I really appreciated that Hortology took the time to contact me and check before they sent out my order. The Pick & Mix promotion was great value too- I am a very satisifed customer!”

Helpful Report

Posted 8 months ago

“quick delivery-plants in good health”

Helpful Report

Posted 8 months ago

“Purchased 2 pots from Hortology, good choice!”

Helpful Report

Posted 8 months ago

“My plants arrived within a few days. They were extremely well packed.this was my second order and I am extremely pleased with both of them.”

Helpful Report

Posted 8 months ago

“My Maranta arrived in great, secure packaging and was in perfect condition itself- would definitely order from them again!”

Helpful Report

Posted 8 months ago

“Speedy delivery. Plants well packaged and in great condition. Thank you”

Helpful Report

Posted 8 months ago

“Plant excellent as described and delivery perfect”

Helpful Report

Posted 8 months ago

“Excellent website fast delivery and above all two beautiful plants beautifully packed! I will certainly buy from Hortology again!”

Helpful Report

Posted 8 months ago

“I purchased plant pots from Hortology and I was not disappointed. I love the unique and stylish selection available. The items were packed well and delivery was swift. This will definitely be another of my go to places for all things plants”

Helpful Report

Posted 8 months ago

“I received my plant in poor condition reported it straight away was told if I had read the conditions it says it can be nearly dead when you receive it . After trying to revive it what leafs are left have gone all brown! If this is posting plants go to your local garden centre and bring it home yourself. Unhappy customer Robert”

Helpful Report

Posted 8 months ago

Hi Robert, Thank you for your order and review. We are so sorry to hear that you are disappointed with the Pachira that you have received. We truly regret any misunderstanding that occurred when you reached out to us concerning the state of your plant upon arrival. As your initial contact with us was in regards to leave loss and one leaf being damaged we did advise that unfortunately due to the fragile nature of the stems and leaves of the Pachira, some leaf/stem loss/damage may occur despite our best efforts to avoid this. Please rest assured that we thoroughly inspect the health of all our plants before they are sent out, as we aim to deliver them in the best possible condition. We have reached out to you directly regarding the issue of the browning leaves and will of course work with you to resolve things. Your Hortology team

Posted 8 months ago

“I purchased a retro style macrame plant hanger. It's very nice. Well packed and speedy delivery.”

Helpful Report

Posted 8 months ago

“Lovely plant pot which arrived in great condition. Couldnk't be more pleased with my purchase and the service.”

Helpful Report

Posted 8 months ago

“Loads of choice and handy info on the website … perfect for a house plant newbie like me!”

Helpful Report

Posted 8 months ago

“Great service and product”

Helpful Report

Posted 8 months ago

“Excellent and quick customer service, the plant pot I ordered got broken during transport, they got back to me in no time and arranged a new urgent delivery. Super efficient service.”

Helpful Report

Posted 8 months ago

“I couldn't be more pleased with the pot I have recently bought from Hortology. The colour and size were true to description. The sales team were very helpful with advice about sizing etc and extremely quick to respnd to the questions that I had.”

Hortology 5 star review on 1st April 2024

Helpful Report

Posted 8 months ago

“A very highly recommended company. I ordered a super green Flor Plant Pot with liner which is of very high quality and excellent value for money. It was very well packed and delivered within a couple of days. I shall order again in the near future.”

Helpful Report

Posted 8 months ago

Hortology is rated 4.8 based on 8,632 reviews