Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“My plant was better and bigger than all expectations. Really happy customer”

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Posted 2 years ago

“Fantastic - ordered a plant, two pots and a liner so far. Very happy all around. Pots and plant carefully and attentively packaged for safety in transit. Wonderful pots which are also true to visual representations on the site. Good, healthy plant. Can’t fault!”

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Posted 2 years ago

“The plants I recieved were in such good condition and ready for their new homes. Excellent place to buy more plant family members. Thank you”

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Posted 2 years ago

“The ordering was easy The delivery was great I was kept fully informed through the process which included an apology for delaying the delivery due to Hortology not wanting my plants to be in transit during the recent very cold weather. When I received them looked healthy and not battered as they were really well packaged I ordered pots too and received them very well packed as well Really happy with my choices and the standard of care taken”

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Posted 2 years ago

“much smaller than stated on the website and had to argue point, did give me a little discount but wanted the plant I purchased which was much larger and hanging more so will NOT but again here, picture on website should be what arrives especially as you have choice of sizes to buy, bought largest they had yet received much smaller so no point really giving different size options, very disappointed as not cheap”

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Posted 2 years ago

Hi Helen Thank you for leaving your review. We can see that you emailed us upon receipt of your Hoya and we offered a 30% discount to reflect your disappointment in hope to resolve this for you. Our size guide explains the industry standards for measuring plants. Lengths/heights are measured from the base of the grow pot to the longest trail/stem and the size of the grow pot is the main indicator re the maturity of the plant. We are sorry if you were measuring in a different manner causing disappointment upon arrival. Our images are representative of the plant at different stages of maturity and we therefore advise that the plant you receive may look slightly different. Hoya are very fast growers and should be providing you with lovely long trails in no time however. We do however apologise once again for your experience, and I hope your new plant is loving its new home. Your Hortology Team

Posted 1 year ago

“Most healthy plants I've received by mail. Thoughtful company that even delayed shipping when going through a cold snap to ensure then plants didn't get anymore stress than required. Overall brilliant and I would order again.”

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Posted 2 years ago

“I was told my order wouldn't be shipped until the cold spell was over, then it got shipped anyway two weeks later when temperatures were still below zero. Two of the plants I ordered arrived looking pretty sad. I wouldn't have minded waiting if it meant the plants would be better off, but now I neither got good-looking plants nor an order that arrived on time...”

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Posted 2 years ago

Hi Lovisa We are sorry to hear your plants did not arrive in good condition. Why would you not just let us know so we can put things right for you? Having checked back on your order, it was not delayed more than 1 day beyond original expectation due to the out of stock item that was ordered that had a 1-2 week lead time? We had originally asked if you would like the plants sent in advance whilst waiting for the pot, but then that really cold sub-zero weather came along and we stopped shipping plants for the spell. However temperatures were back to acceptable conditions when your plants were dispatched so there should not be any cold weather damage. If they have suffered in transit however, all you need do is let us know and send a photo at the time..... Your Hortology Team

Posted 2 years ago

“I was informed well before that the plants would be delivered at later date due to concerns about the weather, the plants were packaged well and are in great condition.”

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Posted 2 years ago

“Great quality plants, packaged securely and good communications. Would have liked paper packing tape (or other decomposable alternative to plastic) to be used so that the packaging is easier to recycle or compost.”

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Posted 2 years ago

“Very satisfied with the amazing, better-than-expected quality of the plant and the safe packaging. The plant looks way better than the previous ones I got from ikea and other retailers.”

Hortology 5 star review on 3rd February 2023

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Posted 2 years ago

“I have given this three stars because I did not receive an email acknowledging my order, which I believe is a fundamental element of on-line ordering. I was about to get on the phone when I received a notification that my order would be delivered the next day. The packaging was very good and the order was brought up to the office space rather than left at reception. The plant was very dry but is healthy and hopefully it will grace the office for several years to come.”

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Posted 2 years ago

“I have used Horology on several occasions and have never felt let down by them in any way. Firstly, the plants have all been of excellent quality and have arrived in good condition as the packing is more than appropriate and careful. The orders have been dealt with speedily and efficiently The quality of the pots I have bought has also been very good and the choice of styles and colours available is excellent and especially the availability of Pot Liners which have proved to be so useful. I can highly recommend this company and its products.”

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Posted 2 years ago

“There are no words to say how much I LOVE Hortology. I live in a built-up area and buying plants is not easy. And so it was a total joy to receive all these incredible new and interesting ones. They also gave me personalised and specific advice about caring for them. And everything from start to finish was just lovely. They have a great variety, of types as well as sizes, and I think, by the time I finish, I will be living in a jungle, not a flat! They also have some great plant pots as well.”

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Posted 2 years ago

“Beautiful, healthy plant. It was packaged with care and was delivered promptly.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Quick delivery of a healthy, good sized plant. Very pleased”

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Posted 2 years ago

“Excellent. The plant far exceeded our expectations and service was excellent”

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Posted 2 years ago

“Used Hortology a few times now. The plant is beautiful and arrived in a very healthy condition. Customer Service was very helpful in sending me recommendations for pet friendly plants. I willl be using them again and would definitely recommend them.”

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Posted 2 years ago

“I have purchased floor standing and smaller plants including various accessories and all have arrive very well packed and in good health. On my latest order I had a small item missing. I emailed and this was resolved”

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Posted 2 years ago

“Lovely plants and pots. Delivery was delayed due to frost my weather which is very responsible and I’m glad care was taken for my plants not to arrived frost bitten or damaged.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,705 reviews