Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“Found a pot that I love on Hortology that I couldn't find anywhere else. It cost a little more than I was planning to spend, but well worth it for the style I wanted. It was also well packaged and delivered quickly.”

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Posted 1 year ago

“very good quality”

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Posted 1 year ago

“I’ve ordered plants as gifts twice now, one small and one big, and the experience has been good both times!”

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Posted 1 year ago

“Plant and pot arrived in perfect condition. Hortology informed me in good time that there was a problem with my original choice of pot and offered alternatives. Felt that I received a good service from this company and recipient very happy with her plant.”

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Posted 1 year ago

“Wonderful pots and terrific, healthy plants with great delivery.”

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Posted 1 year ago

“Amazing service, very happy with the product and the very quick delivery over the Christmas period. Would definitely buy again.”

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Posted 1 year ago

“Price reasonable, quality excellent. Plant pots hard to match elsewhere”

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Posted 1 year ago

“I gave my daughter 2 of your lovely plant pots for Christmas. She's was delighted. Thank you.”

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Posted 1 year ago

“Amazing service. Contacted me about a small defect that I would have never noticed and gave me a partial refund immediately. And the product itself is fantastic. Will be ordering again.”

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Posted 1 year ago

“Excellent plants, excellent service, excellent communications. Thank you.”

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Posted 1 year ago

“Excellent service. I brought the wrong size pot for the plant and they spotted this mistake straight away and contacted me before it was sent out. Marvellous attention to detail”

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Posted 1 year ago

“The plants arrived in perfect condition and were exceptionally well packaged. Once I work out where I can squeeze more plants in, I'll be placing my next order !”

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Posted 1 year ago

“Items packed very well and arrived as described”

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Posted 1 year ago

“Fast delivery and plants wrapped up safely for transport”

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Posted 1 year ago

“Excellent website, refreshing and quality service.”

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Posted 1 year ago

“They were very helpful and so quick at delivery the plant. What a great gift. My brother in law loved it.”

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Posted 1 year ago

“It's difficult to find plant pots of this quality and design.”

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Posted 1 year ago

“Lovely new pot for my houseplant which has outgrown its current one, the service was faultless, dispatched and delivered quickly and well packaged. Overall extremely pleased, would recommend and wouldn't hesitate to order from again, thank you!”

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Posted 1 year ago

“I was very disappointed with the quality of the pot liners I bought for the price. The plastic is so flimsy now. They used to be much sturdier. Absolute rip off.”

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Posted 1 year ago

Hi Jennifer Thank you for your review. We offer two types of liner. Our premium liner is high quality “squashy” flexible LDPE plastic (this was the type you have purchased previously). The other option is a simple inlay liner made from Recycled PVC and these were the ones on your latest order, hence the quality difference. You can find our full range here: https://hortology.co.uk/collections/plant-pot-liners We are sorry you are disappointed with your purchase. Please do drop us an email at info@hortology.co.uk if you would like for us to help you swap these out for the premium options. Your Hortology Team

Posted 1 year ago

“We were delighted with the lovely pot which was excellently packed.”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews