Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Hortology is fantastic, they honestly care about the advice they give to there customers. I honestly would not go anywhere else. I buy everything from them. A truly fantastic company who give amazing customer service that is along with beautiful plants and pots.”

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Posted 2 years ago

“My lemon tree was delivered looking healthy and very well packaged. What would have made it perfect was if care instructions were included.”

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Posted 2 years ago

“Arrived safely with only two very small leaves broken. Excellent packing and quick delivery.”

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Posted 2 years ago

“Very pleased with my purchase was well packaged & true to description”

Hortology 5 star review on 20th January 2023

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Posted 2 years ago

“All the plant’s large and small turned up in perfect condition, all the fragile pots were all intact and everything was well protected as it should be all in all 10 out of 10”

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Posted 2 years ago

“Second time order, the first was very good. second one has pests (mealy bugs) and delivery has caused the plant to be damaged a bit. The only reason I’m writing here is cause I just found out the little white dots on plant is bugs not dust ( silly me I’m a beginner) and they have been there when I first got them. But it is too late for a refund or return now unfortunately. Just a word of advice - check your plant when it arrives.”

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Posted 2 years ago

Hello Wing Chi, Thank you for your order with us in August 2022 and for your review. Looking back I cant see you getting in touch with us to advise of any issues until this review. Please be assured we check all our plants thoroughly for damage and any signs of pests prior to dispatch, however it is possible that we have either missed something or the signs had not yet started to manifest. We shall reach out directly to further advise. Many thanks, Your Hortology Team

Posted 2 years ago

“Happy with my plant”

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Posted 2 years ago

“Easy to order and prompt delivery. Good quality products. Thanks.”

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Posted 2 years ago

“Very nice pots which arrived promptly. Good customer service. Good choice of plants and nice to know which are pet friendly. Will be ordering again.”

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Posted 2 years ago

“Beautiful, plant. Speedy delivery and an amazing customer team. A very happy customer. Thank you.”

Hortology 5 star review on 8th January 2023

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Posted 2 years ago

“Plants arrived next day and in very good condition.”

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Posted 2 years ago

“Fabulous pot and delivery all to plan”

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Posted 2 years ago

“Very quickly delivered despite me ordering over Christmas. Everything was carefully wrapped and arrived in good order. Very happy with the pots and plants, will buy from them again”

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Posted 2 years ago

“Great choice of products & very fast delivery. Excellent service, will definitely use again & highly recommend.”

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Posted 2 years ago

“I got a gift card for Christmas, I had never heard of this website before but I am sooo impressed with the service! The range of plants are amazing and the information on each one and how to care for them is very helpful! The delivery was super quick and they arrived in great condition. Overall I would 10/10 recommend!!”

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Posted 2 years ago

“Promptly delivered and well packed. Pot is very nice, though the white is a little more pinky-white than it looked on the site.”

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Posted 2 years ago

“Gorgeous, pot, excellent quality looks really expensive. Very fast delivery”

Hortology 5 star review on 7th January 2023

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Posted 2 years ago

“Not only was I happy to have found the plants I was looking for on the Hortology website, the service from order to delivery was so quick, I was then amazed at how brilliantly the plants were packaged upon delivery. You could just see the care and attention taken. A big thank you 🙏”

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Posted 2 years ago

“I bought gift vouchers and the process was very easy. Chose this site because they have a wide range of plants and pots.”

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Posted 2 years ago

“well packed and came on time”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,705 reviews