Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,728 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,728 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

818

Anonymous

Anonymous // 01/01/2019

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“Really pleased with these pots, great quality, great price, great delivery service”

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Posted 4 years ago

“Healthy plants, arrived in good condition”

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Posted 4 years ago

“Continually impressed by Hortology. Have ordered many times and each time the plant, pot, packaging and service is excellent. Highly recommended. Thank you!”

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Posted 4 years ago

“Thankyou very much I was very pleased with the item I ordered. Came quickly and packaged very well. Thankyou would order again.”

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Posted 4 years ago

“Good service overall. The pot was beautiful, very unique. I’m delighted with it. The plant was expensive compared to other sites and too small for the pot.”

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Posted 4 years ago

“I've been looking for a shade happy house plant for ages and found what I was looking for in the clear description on the website. The plant itself arrived quickly and well packed to survive time in the postal system. It's a beautiful healthy plant, looks wonderful and does seem (so far) to be happy in a shady position. Very happy - thank-you.”

Hortology 5 star review on 5th December 2020

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Posted 4 years ago

“Have ordered a couple of times recently..First order was with a plant and pot. Beautifully packaged with an efficient and quick delivery. I then ordered another pot. Very pleased with both orders. Will definitely order again. :)”

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Posted 4 years ago

“Loved loved loved my fern and the ceramic plant pot I got with it. The fern was so full looking when I first received it and has made such a difference in my bathroom. It’s still doing great after a few months! I will definitely be shopping again at Hortology. Also great prices.”

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Posted 4 years ago

“Bought this mini palm tree for a friends birthday and she loved the item also bought a small plant for myself. It was packaged incredibly well considering the contents and arrived extremely quickly. The plants themselves were in pristine condition and I could tell they’d already been well looked after before they arrived. Will definitely be making future purchases from Hortology!”

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Posted 4 years ago

“Lovely pots and prompt delivery”

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Posted 4 years ago

“Great service. Beautiful looking pots”

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Posted 4 years ago

“Excellent quality plants and so well packaged!! I was worried about ordering plants online, but there are so few places selling a good range of house plants nowadays (irrespective of lockdown conditions) - I took a chance and I'm so glad I did! I would definitely order again.”

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Posted 4 years ago

“The plant I sent my friend was absolutely beautiful and she was very pleased. Thank you”

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Posted 4 years ago

“Brilliant customer service! I accidentally ordered the wrong size pot for my plant, and it was caught by the processing team and they amended the order for me! Thank you so much, you’re a lifesaver! And the products are wonderful and well packaged, with speedy shipping! Brilliant company!”

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Posted 4 years ago

“I am very happy with my purchase . I bought it as a birthday gift for my daughter , I was so envious when I gave it to her . I’ll get myself one in the future . High quality and arrived on time .😀”

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Posted 4 years ago

“Love my pots and experienced excellent customer service from Sam, for my queries. Thank you”

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Posted 4 years ago

“My first purchase from Hortology and certainly won’t be the last. My palm was in perfect condition when it arrived. Looks stunning and finishes off the room. Can’t recommend them highly enough. Well done!”

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Posted 4 years ago

“Wonderful pots and pants, quick delivery !”

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Posted 4 years ago

“I was so happy to see the Lemon Lime Dragon Tree in wonderful condition. Had a terrible experience with another buyer. Would not hesitate to buy from Hortology in the furture. Thank you.”

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Posted 4 years ago

“You guys at Hortology came up trumps, the large plant I bought proving to be exactly as advertised and very healthy indeed! My dearest old Mum is over the moon with it!”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,728 reviews