Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“The website guidance particularly advising pot sizes was very useful in choosing the right plant. The plants were delivered quickly and in very good condition. Will buy from them again!”

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Posted 1 year ago

“I have never received any plants in such a state! I bought 3 echeveria types and all was beheaded, suffocated with plastic and tape! The replacement I received they only offered one and that replacement was in even worse shape. When I explained terrible the wrapping was I was essentially told I shouldn't expect perfect plants as they are delicate and their packing is flawless! Anyone who knows anything about delicatel succulents should know why plastic and tape squishing and all sorts is bad! If I could add more photos I would to show how bad all of the plants I received was! The photos will be my replacement and an email. Do not buy!”

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Posted 1 year ago

Hello, Thank you for your order and review. We are really sorry to hear about your disappointment. We have resolved this by issuing a full refund for the damaged plants you have received. They are delicate plants but we do not expect to see them delivered damaged, we do our very best, with specialist plant trays and tried and tested packing techniques to pack plants to avoid any damage during transit and we sincerely apologise that this was not adequate on these occasions for the succulents ordered. The small amount of plastic tubing helps protect the plants, keep them secure and the soil contained should the plant go sideways at any point during transit and this is secured with as small amount of tape as we are able to avoid damaging the plant. We do sincerely apologise for the disappointment caused.

Posted 1 year ago

“Good customer service. Plant arrived in a good condition and corresponded to the description on the website. Expediting the plant took some time as it wasn't in stock. Overall pleased with the service.”

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Posted 1 year ago

“Great quality and selection.”

Hortology 5 star review on 17th June 2023

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Posted 1 year ago

“My order was sent on time. There was a small problem once it reached the distributor but this was very quickly resolved. Love the plant care advice on the website”

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Posted 1 year ago

“Incredibly helpful service and fantastic products. I love the Artstone plantpots.”

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Posted 1 year ago

“Great value, gorgeous jade tree”

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Posted 1 year ago

“Excellent service. Plants arrived very well packaged and in excellent condition.”

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Posted 1 year ago

“I received a pot from you on 5e 7th June, only to discover it was broken in pieces. I informed you and you were very helpful and I’ve been assured that a replacement is on the way. A good outcome, would buy again from here.”

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Posted 1 year ago

Hi Jayne We have only received one message from you and we responded straight away asking for photos so we could resolve this for you but have not had any reply. However looking into this in more detail you have possibly entered an incorrect email address as it says “Hormail”. Please would you send your photos to us at info@hortology.co.uk. Naturally if something has arrived damaged we will fix this for you. Your Hortology Team

Posted 1 year ago

“Plants really packed with care. Easy to navigate website and love how easy it is find out how to look after the plants including whether it’s toxic to cats and dogs.”

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Posted 1 year ago

“Beautiful pots, first class service as always”

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Posted 1 year ago

“Very fast delivery. Plants arrived in great condition. All good.”

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Posted 1 year ago

“Hortology are a fantastic company. The superb quality of their products, particularly their hydroculture range, is only matched by their superb customer service, which includes very helpful and enlightening aftercare should you need ongoing assistance with the maintenance of your plants. They are great communicators - if there's likely to be a delay in their response to your query, they will let you know, and their answers are always thorough and substantive. Such a high level of post-purchase responsiveness is increasingly rare these days, and when considered alongside the pristine quality of their plants, it’s hard to find a single fault with Hortology.”

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Posted 1 year ago

“I have bought a couples of plants from them and they always arrive well packaged and in great condition. They grow to be fantastic healthy plants!”

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Posted 1 year ago

“Very good condition of plant and very much matching the description-very pleased.”

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Posted 1 year ago

“Plants arrived quickly and in great shape, thank you!”

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Posted 1 year ago

“Fantastic plants. Received them in perfect condition and the customer service is fantastic! Thank you!”

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Posted 1 year ago

“Discovered this website from Google and I am in love! I got a plant called “string of hearts” which is stunning! Arrived quickly and well packaged. Will definitely come back for more.”

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Posted 1 year ago

“The plant pot size was incorrect, but customer service was good and helped me sort it out”

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Posted 1 year ago

“Great service and product range - would highly recommend!”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews