Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,707 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,707 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“The plant, a calathea, arrived very promptly. It was well grown, flowering and well hydrated. I was very pleased with it.”

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Posted 2 years ago

“Plants arrived quickly, well packed and in good condition.”

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Posted 2 years ago

“really nice. tall enough and good delivery”

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Posted 2 years ago

“Very good, I really recommended”

Hortology 5 star review on 2nd September 2022

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Posted 2 years ago

“Absolutely love this online shop. Has such a gorgeous range of different pots to choose from and love that you can also buy a pot liner to fit the pot you’re purchasing, along with the perfect soil for repotting your plant. I would highly recommend this online shop and am so glad I stumbled upon it.”

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Posted 2 years ago

“Plant and pot arrived in perfect condition and my friend was overjoyed. Arrived promptly and I consider good value for money.”

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Posted 2 years ago

“Have ordered many plants from Hortology they are my go to for my plants … always fast delivery plants packaged superbly and healthy. Highly recommend using them!”

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Posted 2 years ago

“Have purchased several pots from Hortology to date (about eight so far!) Always excellent quality and first class service. Always nice and securely packed. I have looked at other companies but always come back to Hortology.”

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Posted 2 years ago

“Excellent service as always. Kept informed of delivery. Very well packaged as always”

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Posted 2 years ago

“I am very impressed with the quality of the plants from hortology, so much that I don’t like buying plants from anywhere else now. I really love the design of the website as well, it makes reading the plant care needs nice and easy.”

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Posted 2 years ago

“Beautiful plants delivered fast and very well packaged.”

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Posted 2 years ago

“Good quality products and arrived on time.”

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Posted 2 years ago

“We ordered from Hortology for the first time. Our products were top quality and packaged absolutely brilliantly, the vases were so well protected. The branded box was sturdy and had hand grips which is a great idea for heavy goods. We will order again when the need arises and are so pleased we discovered Hortology - place an order, you won’t be disappointed.”

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Posted 2 years ago

“I've never had problems before. However, my recent purchase was not well packaged as the main stems of the plant were snapped at the base. Time will tell if the plant survives. Either the plant needed trimming back before shipping or do away with cling film and cellotape and replace it with a brown card support which is much stronger. I'll still shop with them again but a little disappointed on this occasion.”

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Posted 2 years ago

Hello Neil, Thank you for another order with us and for your review. We will contact you directly regarding the condition of your recently received plant. Many thanks, Your Hortology Team

Posted 2 years ago

“The quality of the repotting soil is great - the flowers look visibly better. Highly recommended.”

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Posted 2 years ago

“Great delivery experience, fast and everything was very neatly organised inside. All plants were looking good, no damages.”

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Posted 2 years ago

“Plant arrived on time and was well packaged however the soil was very dry and the leaves were starting to show signs of dehydration”

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Posted 2 years ago

Hello Debbie, Thank you for your order and review. We shall contact you directly to hear more about your recently purchased plant. Many thanks, Your Hortology Team

Posted 2 years ago

“quick delivery, well packed and a healthy plant, thank you.”

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Posted 2 years ago

“The items look exactly as they appear on the website. The delivery happened as promised and all the items were carefully packed.”

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Posted 2 years ago

“Very friendly service - had to delay delivery and they were very accommodating. Plants arrived in great condition and look gorgeous (healthy and within size range indicated, which can often be an issue when ordering online); I was a bit nervous at first because the delivery guy was transporting the boxes sideways instead of upright, but the plants were well packaged and barely had any nicks on them. Would - and will - buy again! (I bought the hydro culture Monstera and Philodendron - only place I found so far that sells large hydro plants).”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,707 reviews