Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,708 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“My plant arrived in great condition as it had been boxed up property. No fault can be found and the plant is beautiful.”

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Posted 2 years ago

“Delivery was quick and it was easy to order, but the plants looked a little sad on arrival, especially the large one. A couple of the leaves had been bent back and snapped where it had been packaged and I don't think this would have happened if it had been packaged with more care.”

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Posted 2 years ago

Hi Amy, We are sorry to hear your plant arrived a little damaged. We have worked hard to develop quality packaging and techniques to help ensure the plants are secure and remain healthy during transit, but sounds like this might have gone a little wrong. We want our customers to be delighted with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 2 years ago

“Lovely pots, very well packaged in paper and card not plastic, very promptly delivered Thanks”

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Posted 2 years ago

“Very impressed, excellent service, everything is well packaged and the plants arrived in excellent condition. Hortology is competitive in price, offers variety and delivery is quick. I was a little sceptical about buying from an unknown source but I have since placed a second order and would happily recommend them. Thanks for a wonderful shopping experience.”

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Posted 2 years ago

“Great choice of plants and I like how much information is given about care. My order arrived quickly and the plants were very well packed, secure and in perfect condition.”

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Posted 2 years ago

“Delighted with my items! Well packaged, quick delivery and gorgeous quality. Thank you!”

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Posted 2 years ago

“Excellent quality. Very pleased with my plant pot.”

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Posted 2 years ago

“I’m so happy with such a great service. Most beautiful pots and plants.”

Hortology 5 star review on 10th April 2022

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Posted 2 years ago

“Really great service. Fast delivery and well packed. Arrived in excellent condition. I had been trying to buy this plant for more than a year! Thank you.”

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Posted 2 years ago

“Nice product , reasonable price and delivered promptly .”

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Posted 2 years ago

“First time using hortology and was very impressed, the plant I ordered was a gift, it was delivered quickly, packaged well and was a really good quality. Would recommend and will use again.”

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Posted 2 years ago

“I had struggled to find a pot the right size for my plant. Hortology had numerous ones to choose from and delivery was fast and well packaged. My first experience shopping with you, but definitely not my last. Very happy…🥳”

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Posted 2 years ago

“Hortology were very efficient with my order. The two vases I order are lovely and are already in use. The spider plant also looks healthy and is in my sitting room. I would recommend this company to my friends and family.”

Hortology 5 star review on 7th April 2022

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Posted 2 years ago

“Bought a house plant for my granddaughter and she was over the moon with it. The price, delivery and quality was great. Thank you”

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Posted 2 years ago

“Although my item was out of stock, I received a very friendly email apologising. And they got it to me the next week and kept me informed at all stages. I felt they were a very professional company.”

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Posted 2 years ago

“Excellent!”

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Posted 2 years ago

“Another lovely plant pot , very efficient service and recipient delighted with their gift”

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Posted 2 years ago

“We ordered a large pot for an indoor plant. The next day I received an email to say they only had one in stock and, on examining it before shipping, it had some minor flaws in the finishing (they attached 4 photos to show). In the email they offered a full refund, an exchange for a different pot or a 10% reduction if we wanted to accept the flawed pot. We accepted the (very slightly) flawed pot and received both the refund and the pot within 24hrs. I was really impressed, not just with the range and quality of items, but with their proactive and honest customer service too. Would definitely use again and recommend to family and friends.”

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Posted 2 years ago

“Somewhere between packing and delivery to my home, the Ceropegia Woodii suffered some extreme mishandling and was irrecoverable. As soon as I reported the condition to Hortology I was offered either a full refund or a replacement. I chose the latter. The replacement arrived in perfect condition, with new growth and looks very healthy in its new home. It is a young plant and I'm sure it will give me great pleasure as I watch it grow. Many thanks Hortology. Norman”

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Posted 2 years ago

“Excellent service. Lovely goods.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,708 reviews