Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,736 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 19th February 2025

820

Anonymous

Anonymous // 01/01/2019

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“High quality ceramic garden pots. Stylish with an excellent attractive finish, Came exceptioally well packed and no damage in transit.”

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Posted 3 weeks ago

“Great ceramic planter, arrived quickly and well packed”

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Posted 3 weeks ago

“This was my first time purchasing from Hortology. Their unique plant pots that I had chosen were just as amazing as the photos online, stylish and just perfect for my room. They arrived extremely well packaged and communication about delivery was brilliant.”

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Posted 3 weeks ago

“Delighted with this product. Coordinates perfectly with room, good colour representation on website. Thank you”

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Posted 3 weeks ago

“love it, great pot”

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Posted 3 weeks ago

“I brought the Ryan Plant Bowl and it’s the first time I ordered from Hortology. Extremely happy with the service and the product. I’ve had loads of compliments on the bowl since and will be purchasing more for friends.”

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Posted 3 weeks ago

“I’m absolutely delighted with my most recent pot plant purchase! The colour is beautiful, and it’s nicely made, adding a lovely touch to my home. I’m so happy with it that I’m already considering buying another one. The customer service was also excellent, making the whole experience even better. I’ll definitely be back for more!”

Hortology 5 star review on 28th January 2025

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Posted 3 weeks ago

“Good company, when I have spoken to customer support they have been very helpful.”

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Posted 3 weeks ago

“Exceptional service! Great range of plants and pots. My order was dispatched in good time and my order was received the next day. It was packed so well and even though it contained a couple of succulents the plants were not damaged nor the pots I ordered. Very happy and I will certainly order again”

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Posted 3 weeks ago

“It was my first time ordering from Hortology and found service to be excellent. Well priced compared to other online equivalent shops including when factoring in shipping. Good communication and came promptly”

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Posted 3 weeks ago

“Both the blue pots arrived damaged, one has a thin crack which I can live with. The second is damaged and cracked on the inside and outside and is close to falling apart. The pots were packed very tight inside the box, with a lot of pressure on them. I am not surprised they have cracked, and are damaged.”

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Posted 3 weeks ago

Hi, Thank you for your order and review. We are so sorry to hear that your pots have arrived damaged! We have reached out directly to resolve this with you. Your Hortology Team.

Posted 3 weeks ago

“Brilliant customer service - I needed to amend my order and they were super helpful. The pot was very well wrapped for the delivery too.”

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Posted 3 weeks ago

“First time using Hortology and was very pleased with the price, the quality and the packaging. The plant was securely packed and protected so no chance of damaging it so i was extremely pleased thank you”

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Posted 4 weeks ago

“I bought the moss green Sanna plant pot for a monstera and also to match my living room colours. I am extremely happy with my purchase. The pot is exactly as described and very good quality.”

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Posted 4 weeks ago

“Super happy with the plant pot we ordered. Everything arrived safely packaged up and within the delivery time.”

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Posted 4 weeks ago

“This is my first experience of Hortology - mighty pleased with the beaytiful ceramic pot.”

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Posted 4 weeks ago

“Excellent plants and beautiful pots. Delighted we will buy again!”

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Posted 4 weeks ago

“Very impressed, Plants & Pots arrive very securely packed and in pristine condition l will definitly be using them again!”

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Posted 4 weeks ago

“Very disappointed. Wrong address and postcode put on package so I had a very trying time finding out where it had been delivered and then picking it up from that address. Not a good enough service to use you again. Sorry.”

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Posted 4 weeks ago

Hi Patricia, Thank you for your review. We are so sorry for the issues you have faced with your delivery. Our delivery labels for orders are automatically created using the delivery address and postcode that is entered by our customers at checkout. This address is also on the order confirmation email once an order is placed. We are so sorry if the delivery address for your order was incorrect on this occasion, but we are happy to hear that you have managed to locate your order. Please do get in touch with us if you have any questions and we will be happy to help. Kind Regards Your Hortology Team

Posted 4 weeks ago

“Pots are perfect - packing brilliant”

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Posted 4 weeks ago

Hortology is rated 4.8 based on 8,736 reviews