Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,632 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th November 2024

801

Anonymous

Anonymous // 01/01/2019

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“The pot came in good time and in good condition. I don't have any other experience with Hortology, apart from the barrage of marketing emails received from the moment I placed the order. I did not appreciate this.”

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Posted 3 weeks ago

“Good service. Looked everywhere for this spray and it was cheapest on this website. Came very well packaged, will definitely buy again!”

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Posted 3 weeks ago

“Great online service, accurate description, fast shipping, good communication, good price.”

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Posted 3 weeks ago

“You can’t go wrong with buying more plants as a treat”

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Posted 3 weeks ago

“Quality plant, well packed for delivery which arrived promptly & without issues”

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Posted 3 weeks ago

“Nice Website, easy ordering and very quick despatch of purchases.”

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Posted 1 month ago

“This is the first time I have purchased from HORTOLOGY & I would not hesitate to use them again! Purchased 2 stunning Esra pots for houseplants. I was e-mailed a message from them to say there was a scratch on one of them & if I wanted it ( no more in stock at that point)they would give me a reduction or to choose something else. I accepted the scratched one which still looked fab & got a 20% discount. So a great price for great quality plat pot & service was outstanding! Will definitely be ordering more from them again! Thanks again to Alix for amazing, prompt service!”

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Posted 1 month ago

“I've already sent a email saying how wonderful the plant and pot was and plant arrived undamaged!”

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Posted 1 month ago

“Beautiful plants and pots at Hortology that are well packaged in transit. Would definitely recommend this company”

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Posted 1 month ago

“Bought the red Nolan pot, arrived promptly & well packaged so no broken pottery being delivered! Only issue was that PDP delivered to next door!”

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Posted 1 month ago

“Lovely plant,arrived undamaged.Well packaged. Arrived on time.”

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Posted 1 month ago

“Amazing products and fast delivery. Well packaged to avoid damage. Really pleased with the experience and the items I ordered”

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Posted 1 month ago

“Great choice of planters and great service when I bought one. I'd recommend them.”

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Posted 1 month ago

“Lovely plantpot, good communication & speedy delivery”

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Posted 1 month ago

“Used Hortology a few times now, great service, plants packaged very well, great communication with delivery dates and times also.”

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Posted 1 month ago

“One of my plants came with roots at all. Waste of money. Unlikely to use this company again, shame had high hopes.”

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Posted 1 month ago

Hi Sonja, Thank you for your order and review. We are so sorry to hear of your disappointment with one of the plants on your order! We have reached our directly to resolve things with you! Kind Regards Your Hortology Team

Posted 1 month ago

“Great communication and lovely planters. Really pleased with my purchases.”

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Posted 1 month ago

“wonderfull plant, very pleased will definitely ordering again”

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Posted 1 month ago

“Excellent service. Website easy to navigate. Very easy on the wallet prices. Quick delivery. I had reason to speak with them. Their response was immediate. They dealt with the issue very quickly and with total courtesy. I almost forgot. My plants were beautiful and arrived in excellent condition. Horology are very good.”

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Posted 1 month ago

“Honestly nothing but praise for Hortology. Fantastic service start to finish, delighted with everything.”

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Posted 1 month ago

Hortology is rated 4.8 based on 8,632 reviews