Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,703 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,703 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“I absolutely love my new plant pot. It has made my old plant (which had outgrown it's original pot and was in a sorry state) look stunning. It now has more room to grow but look stylish whilst doing so.”

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Posted 10 months ago

“Excellent polite service and I will certainly use and recommend this company.”

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Posted 10 months ago

“Overall great experience with hortology- quick processing of my orders, next day shipping for plants, protective packaging for plants and pots, and responded quickly to my questions. However, plant sizes often are 5-15cm off the listed size whether bigger or smaller so it’s hard to know what you’re getting. The size in height also includes the pot so it was much smaller than expected.”

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Posted 10 months ago

“Excellent plants,packaging strong and plant safety minded,delivery on time”

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Posted 10 months ago

“Arrived in good time and very well packaged.”

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Posted 10 months ago

“The delivery was well packaged and arrived on time, the product is great quality.”

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Posted 10 months ago

“I ordered an Aloe Vera plant for Mother's Day. Nice healthy plant and quick delivery.”

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Posted 10 months ago

“Products , good , price good”

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Posted 10 months ago

“Plant arrived on time and in great condition, bought as a gift. But definitely going to get something for myself.”

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Posted 10 months ago

“Fantastic service by Hortology. I found that the ordering process and delivery to be very efficient. Above all, the condition that the plants arrive in is excellent. Feel really happy with my purchase so far and would highly recommend.”

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Posted 10 months ago

“The choices are fantastic and I took ages trying to decide which plant container to choose. I am very happy with ny choice and would definitely go to Hortology again if I need anything to do with plants and pots!”

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Posted 10 months ago

“Wanted a plant mister that was ornamental and couldn’t be happier with the one I ordered. Looks great next to the plant as well. Both me and my Calathea are very happy!”

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Posted 10 months ago

“Used alternative on-line plant suppliers before and this has been the best experience. Plants are lovely and range of pots excellent. All well packed and delivered quickly.”

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Posted 10 months ago

“I found the website to have a great search filter, to help me find the plants best suited to the areas of our home we were wanting to populate. The order arrived really quickly with good tracking information. The plants were all in healthy condition and were well packed and undamaged. The care information given for each plant is really good - hopefully I’ll keep them happy!”

Hortology 5 star review on 15th March 2024

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Posted 10 months ago

“Absolutely fantastic plants! They all arrived in very good health, and actually looked better than the photos. My only reason for not giving them 5 stars is that they used an awful lot of plastic packaging. I hope they change this as otherwise it is faultless!”

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Posted 10 months ago

“I ordered a Snake plant for Mother's day. It arrived on time. In excellent condition, very healthy and packaged to a high standard. The communication with the seller was excellent and i highly recommend.”

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Posted 10 months ago

“Great company: lovely website which is enjoyable to browse and use; reasonable prices, prompt service, really well-packaged plant and pot. Will definitely use again.”

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Posted 10 months ago

“Fast delivery and well packaged plants.”

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Posted 10 months ago

“Great plant products that were delivered quickly.”

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Posted 10 months ago

“I only discovered Hortology and wonder where I have been all this time. Beautiful pots, fast and efficient deliverey and service that is second to none. I'm now a Hortology addict!”

Hortology 5 star review on 13th March 2024

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Posted 10 months ago

Hortology is rated 4.8 based on 8,703 reviews