Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Brilliant even let me know that the plant pots colour was not quite matching & gave me a wee bit of money off. As for the plants they are beautiful & healthy! Great service, thoughtful & high standard of product.”

Hortology 5 star review on 20th February 2023

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Posted 1 year ago

“Lovely pots and very good service and delivery. Highly recommended it!”

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Posted 1 year ago

“My peperomia plant arrived poorly potted up as if it was just done the day it was sent out for delivery, so the compost was loose and the plant was out of the pot when I opened it. The plant has since dropped most of it’s leaves. So I’m not too impressed with the quality. One positive was the quick delivery.”

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Posted 1 year ago

Hello Simon, Thank you for your order and review. We always like to know of any issues as soon as they arise and this is the first we have heard of this. We have reached out directly for some photos as we always like the opportunity to put things right. Many thanks, Your Hortology Team

Posted 1 year ago

“Great plant quality and service! Everything arrived well packaged and in pristine condition.”

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Posted 1 year ago

“Good service. Item was very well packed and easy to unpack. Only thing I would say is that there were no care instructions included. I know it’s fairly obvious how to look after a plant but they are all different so surprised this wasn’t in there.”

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Posted 1 year ago

Hello Richard, Thank you for your order and review, great to hear you were happy with our service and packing methods. With regards to care instructions, we’d rather not send unnecessary paperwork for environmental reasons – the website has all the info you need. Each plant has a full care guide on its page. Should you have any further questions please do drop us an email to info@hortology.co.uk so we can further advise. Your Hortology Team

Posted 1 year ago

“Really well packaged, speedy delivery. Plants are healthy and as pictured and described. I would say avoid sizing up on the pots. A cosy fit is better ☺️ the pots were affordable compared to lots of other places. The mister was a lil cheap looking for the cap. Looks like plastic.”

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Posted 1 year ago

“The product is nice, very happy with my plant pot! One thing though, it would be great to have an easy free returns option as sometimes it’s difficult to nail the right types/sizes from online descriptions. I paid £5 for delivery, and then another money to return/exchange.”

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Posted 1 year ago

“I have ordered a couple of Jordy plant pots in forest green, and they are gorgeous. The colour and glaze really does look good. The service was great and delivery too. I have been looking again on the website, to see what I can get next. They have such lovely things, sometimes it's hard to choose.”

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Posted 1 year ago

“Not used the indoor plant secateurs yet but they are what I ordered and arrived as they should for 2nd class mail. All good.”

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Posted 1 year ago

“Nice pots!”

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Posted 1 year ago

“Great product and service.”

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Posted 1 year ago

“A* Love the pots and everything has been great from delivery to customer service”

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Posted 1 year ago

“Excellent service, and really pleased with my purchase which is very good quality and better than expected. Would definitely order from Hortology again.”

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Posted 1 year ago

“Quality product will definitely use again”

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Posted 1 year ago

“Prompt and neat delivery. Plants were well packed and safely reached Definitely a bit overpriced, but I guess that's the cost you pay for the luxury of home shopping and safe delivery of delicate plants”

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Posted 1 year ago

“I was worried as there had been frosts over the last few days. The plant arrived in sturdy packaging and was a better plant than the ones photographed. Amazing. I read that under colder conditions Codiaeum Iceton would shed leaves. So expected to lose a leaf or two under the circumstances, which didn't happen. Now two weeks later it looks as perfect as when it arrived.”

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Posted 1 year ago

“Good selection, good communication, prompt delivery, lovely plant!”

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Posted 1 year ago

“Plants were excellent quality, they arrived well packaged, protected and in good condition. Plant pots also were well packaged and arrived undamaged. Would definitely recommend Hortology and would use again.”

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Posted 1 year ago

“Nice Plants Nice Pots and I'm very happy with the ZZ Plant recently purchased. Richard”

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Posted 1 year ago

“I received my plants in great health and very quick delivery. Once repotted they are beginning to grow and are so easy to look after”

Hortology 5 star review on 16th February 2023

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Posted 1 year ago

Hortology is rated 4.8 based on 8,705 reviews