Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,713 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Plant ordered as a birthday gift. The delivery was on time and was well received. I would definitely recommend this company. Thanks”

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Posted 3 years ago

“I was unhappy with my order as I felt the pictures were a poor reflection of the surface quality of the pot I ordered. The packaging was also 3x the size of the order and the plastic pot inserts I ordered were cracked. However, I received a full refund immediately.”

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Posted 3 years ago

“Arrived next day very well packaged so no damage. Plant was in good condition and looks great, very happy with purchase.”

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Posted 3 years ago

“Swift delivery, well package... beautiful planter looks great in my hallway”

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Posted 3 years ago

“Easy ordering. Very efficient after-sales customer service. Happy with both the plant and the pot. Highly recommended.”

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Posted 3 years ago

“Packed perfectly, plants looks healthy :) defo will make another order :)”

Hortology 5 star review on 25th September 2021

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Posted 3 years ago

“This was my 3rd order from Hortology and again, I was very happy with the quality of the 2 plants that I ordered and the pot. Order arrived within a week, was well packaged and all items intact, no damage to plants nor pots. I'm impressed with the plant quality, they were robust, healthy and thriving. Very happy with Hortology and excellent choice of both plants and pots.”

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Posted 3 years ago

“Quick delivery and order updates throughout. Good selection of pots.”

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Posted 3 years ago

“I had delivery of my two beautiful plant pots quickly. I am so pleased with them and the price was very reasonable. Hortology have a wonderful selection of beautiful pots and plants and I will purchase many more in the future, plus the plants.”

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Posted 3 years ago

“So pleased with the various plants and pots. Placed multiple orders over the last 5 weeks. There was one issue and it was sorted. Customer service were polite and very efficient. Next day delivery is brilliant. Hortology clearly hold some stock to achieve this thus meeting their customers expectations. To place an order in the morning and receive a dispatch notice in the afternoon one couldn’t ask for a better service. Would not hesitate to place further orders. The quality of the plants received cannot be faulted and we’re well packed. The choice of pots is superb and they look stunning. Overall I am pleased. I have no hesitation in recommending Hortology.”

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Posted 3 years ago

“Never shopped with Hortology before. Very good experience and very pleased with my purchase. Will shop again!!”

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Posted 3 years ago

“Brilliant website, Beautiful plants delivered in the stroke of a bumblebee’s wing 👍🏼”

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Posted 3 years ago

“Fabulous product and great service”

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Posted 3 years ago

“I ordered 2 pots and 1 plant from Hortology. The pots were very well packed and I really like them. The plant is beautiful so I just ordered another one!. Customer service was spot on too, even checking I was happy when I received them.”

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Posted 3 years ago

“Fantastic service. Order a small plant for a new flat and it came really quickly with clear delivery instructions. The packaging was brilliant and ensured the plant was not damaged on route. It was in excellent physical condition when it arrived and instructions for care on the website have been greatly appreciated.”

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Posted 3 years ago

“Wonderful plant pot that was delivered so quickly and very well packaged - thanks. Highly recommended”

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Posted 3 years ago

“Excellent service from this company. Communication good, delivery prompt and the product arrived amazingly well packaged.”

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Posted 3 years ago

“I Love this company, I discovered it totally accidentally and bought some houseplant pots which are gorgeous, a great hit with my son-in-law as they were a present. I've been looking for decent pots all this year, now Ill simply buy from Hortology, the plants look great too. Fast and efficient service, well packaged. Try Them!”

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Posted 3 years ago

“Esther sent two very helpful replies to my email enquiry regarding a Planter and Grow Pot”

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Posted 3 years ago

“I must admit I was sceptical about ordering a plant I had not chosen. When it arrived it was packaged absolutely brilliantly! Arrived healthy and cared for, the size of the money tree was better than I expected and in better condition than I expected! Many thanks, it looks beautiful. Well done Hortology!”

Hortology 5 star review on 20th September 2021

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Posted 3 years ago

Hortology is rated 4.8 based on 8,713 reviews