Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So beautiful and great quality. Worth the price.”

Helpful Report

Posted 1 year ago

“I’ve had two lovely plants from Hortogy, a large fern and a spider plant. Packaging and postage amazing as the plant quality. The spider plant did have some fruit flies but Hortology have given me some advice re this.”

Helpful Report

Posted 1 year ago

“The order arrived quickly and brilliantly packed, everything was in pristine condition. The plants are great and very healthy. Have used Hortology before and will definitely use them again.”

Helpful Report

Posted 1 year ago

“Beautiful, unusual pots that look amazing and are great value.”

Hortology 5 star review on 29th April 2023

Helpful Report

Posted 1 year ago

“Fab - excellent communication, well packaged.”

Helpful Report

Posted 1 year ago

“Hortology is an exceptional website. In fact, one of the best e-commerce sites ive ever used. Products and customer support are also great.”

Helpful Report

Posted 1 year ago

“Good quality & quick delivery”

Helpful Report

Posted 1 year ago

“I absolutely loved the plants that arrived. They were in amazing condition and are thriving in our offices! Will definitely be ordering some more soon. Highly recommend.”

Hortology 5 star review on 28th April 2023

Helpful Report

Posted 1 year ago

“Ordered 3 plants, 2 ferns and a palm. When they arrived the compost in the pots was as dry a dust- no exaggeration. The ferns seem okay after TLC, the palm has die back on a few fronds. Will not use the company again, there are far better out there.”

Helpful Report

Posted 1 year ago

Hello Robert, Thank you for your order and review, this is the first we have heard of this and can only apologise. We shall reach out directly for photos of your palm so we can resolve this for you. Your Hortology team

Posted 1 year ago

“My order took a while to come, because of bank holidays and delivery delay. However, when received, the plants were well packaged and secure. The tips of some leaves had been knocked off, but I guess that's hard to avoid during transportation. The pots are amazing and I'm really loving the plants - and hopefully, they will enjoy their new home also! The website is easy to use and payment was painless. I like how they suggest pots for the plants!”

Helpful Report

Posted 1 year ago

“I received my order on time”

Helpful Report

Posted 1 year ago

“Very nice indoor plant pot design. Huge selection of styles and sizes you can’t find elsewhere.”

Helpful Report

Posted 1 year ago

“Order placed on 3rd April, dispatched late on 11th April, no pre communication of this. Arrived on 24th April.”

Helpful Report

Posted 1 year ago

Hi Nilesh We do our best to dispatch within 1-2 working days, but as you are aware from our email exchanges, unfortunately circumstances were such that we were running slightly behind in the week before Easter, and your order was packed ready for dispatch on day 3 (the 6th). Royal Mail collection was earlier than usual on the 6th due to Easter cut-off, it was therefore collected on the next working day which was the 11th. You had selected non-priority second class Royal Mail delivery. If the plant food was required urgently, we would have advised choosing our next-day tracked courier service and taking the long bank holiday weekend into consideration. It looks like you were not in when Royal Mail attempted to deliver your parcel and you requested redelivery on the 24th delaying things further. We did not email you specifically to advise that there was a bank holiday and things were delayed a little as this information was available on our delivery info page. We are sorry to hear you feel this warrants a 1 star review. Your Hortology team

Posted 1 year ago

“Amazing products! Great quality just as pictured - Delivery was fast and on time. Will be purchasing a few more from here :)”

Helpful Report

Posted 1 year ago

“Lovely plant pot, quickly delivered.”

Helpful Report

Posted 1 year ago

“Niceee will buy again but refund process is a bit a headache”

Helpful Report

Posted 1 year ago

Hi Johanna-Margaret, Thank you for your order and review. However we are a little confused as you haven't reached out to us regarding an issue with your order, nor have we processed any kind of refund against it. Should you have any issues please do email us at info@hotology.co.uk and we shall resolve them for you. Your Hortology Team

Posted 1 year ago

“Very quick service, products as described.”

Helpful Report

Posted 1 year ago

“Great product choice and competitive prices. Order delivered promptly and plants were fabulous. I’d definitely use again. Great service!”

Helpful Report

Posted 1 year ago

“Great service and quality pots.”

Helpful Report

Posted 1 year ago

“Excellent products and delivery was bang on time.”

Helpful Report

Posted 1 year ago

Hortology is rated 4.8 based on 8,705 reviews