Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,718 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Excellent company to deal with. Swift delivery and I love my new pot!”

Hortology 5 star review on 29th April 2021

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Posted 3 years ago

“Really helpful service from Julia, quick response to emails when I received a faulty item and replaced straight away. will definitely use Hortology again, thank you again for such great service!”

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Posted 3 years ago

“I had a problem with one of my Lemon Lime’s, communication wasn’t great and it made my delivery slower than usual. I also wasn’t overly impressed with my pothos, much smaller than expected and smaller than what they looked like online. It’s a shame as I order plants for work often.”

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Posted 3 years ago

“They were absolutely brilliant - ordered wrong size pots for plants I ordered and they got in touch to sort it out BEFORE they shipped! The plants were brilliantly packaged so no earth in box and came out untouched. Really impressed with the products and the amazing service”

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Posted 3 years ago

“👍😄happy”

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Posted 3 years ago

“Everything arrived in perfect condition..very happy with my purchase”

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Posted 3 years ago

“Excellent products, prompt delivery.”

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Posted 3 years ago

“Plant arrived well pack and safe, looked very healty will buy again.”

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Posted 3 years ago

“Love the pot and great value for money. Looks great on my new shelf. Arrived quickly too. Only bug bare was that the box it arrived in was huge for a small pot, with so much (paper 👍) wrapping!”

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Posted 3 years ago

“Great variety of products and sizes, really well packaged when they arrive. I’ve used them twice now for pots and plants and I’m sure will use them again. Recommend.”

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Posted 3 years ago

“Hortology has a beautiful selection of pots. The widest selection I have come across online. The pots arrived in excellent packaging, with no damage at all.”

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Posted 3 years ago

“Great quality plants, delivered on time and in good condition. Great website with plants split into various categories to make searching easy, also good customer service answering my query quickly and politely.”

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Posted 3 years ago

“Plant arrived in good health and very well-packaged. Very happy with purchase and would order from here again.”

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Posted 3 years ago

“Beautiful plant and vey healthy , very good packaging...will definitely order again.. Thanks a lot”

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Posted 3 years ago

“Easy website to navigate and helped me identify pet friendly plants. Arrived when they said they would and bring a smile to my face when I see them.”

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Posted 3 years ago

“Loving my new green plants. I found the team willing to answer any questions I had. Thoughtful and considerate packaging towards the plants care and the customer at the other end. Clear instructions about unpacking. Will definitely use Hortology again. Thank you.”

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Posted 3 years ago

“The plant pot I ordered was in excellent condition, and the customer service I received was very prompt and polite. The only downside to the purchase is it took longer than expected (arrived two weeks after I placed the order), with no estimated delivery time provided when making the purchase. Nonetheless, I'd certainly still buy from Hortology again”

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Posted 3 years ago

“Beautiful plant, looks gorgeous in my room. Great price and safely delivered in a very suitable package. I am very happy with the purchase. Highly recommended :)”

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Posted 3 years ago

“Unfortunately the plant had broken in transit and was a little smaller than I had hoped.”

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Posted 3 years ago

Hi Stephanie We are really sorry to hear about this. Please do contact our customer services team so we can look into this for you and resolve any issues. Kind regards, your Hortology Team

Posted 3 years ago

“Item delivered to order”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,718 reviews