Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,736 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 19th February 2025

820

Anonymous

Anonymous // 01/01/2019

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“My order arrived really quickly. The plant pots were securely packed and came in a good condition. Thank you :)”

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Posted 4 months ago

“My plants arrived promptly and very well packaged. They are lovely healthy and a good size. I will definitely be ordering more plants from Hortology in the future.”

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Posted 4 months ago

“I bought a very large pot which is beautiful, a fairly lightweight material and with a plastic liner. We had to make drainage holes in the liner, but otherwise delighted with both items. Useful to be able to order materials for planting as well. The pot was really well packed and delivery arrangements particularly helpful. Tip top service and selection of goods.”

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Posted 4 months ago

“Lovely useful website, albein they sell a very grey-chrome orchid spay as "nickel" and the picture is doctored to look nickel, but reality is different.”

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Posted 4 months ago

“Every time I order from these guys I'm very happy with my plants,packaged well and as seen in the images.”

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Posted 4 months ago

“as expected, good business”

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Posted 4 months ago

“Plant arrived in healthy condition although courier clearly hadn’t keep upright so needed a bit of work when opened.”

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Posted 4 months ago

“Great plant quality as described on the website, good communication, delivery was on time and high quality packaging.”

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Posted 4 months ago

“Good communications, high quality products, easy to use website”

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Posted 4 months ago

“Never used this company before but was very pleased with my purchase of an indoor plant pot. Extremely well packaged arrived on time and most importantly just as I'd imagined from the photograph”

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Posted 4 months ago

“Have used a bunch of times and consistently good. Fast service and plants arruve as described and health”

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Posted 4 months ago

“I bought the green noor velvet pots and the coco palm. Stunning! Service was great. I think I little booklets or caring instructions woth the coco palm would have been a good addition.”

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Posted 4 months ago

“It is a very beautiful pot, however i think the sizing is a bit off. I measured the nursery pot of my plant before ordering, and it was around 18cm, with the pot having an opening of 20cm. However the pot actually has an opening of 18cm, and so my pot doesn't fit well. The green is also A LOT darker than shown in the photo. It's a bit misleading.”

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Posted 4 months ago

Hi, Thank you for your order and review. We would like to clarify that the pot dimensions listed on our website represent the external width at the widest point and the overall height. The opening diameter for each pot can be viewed by hovering over the size options, and it also appears just below the selected size. The plant pot you received is 23 x 20 cm with an 18 cm opening, which matches the specifications advertised. We apologise for any confusion and have reached out to you directly to assist further. Your Hortology Team

Posted 4 months ago

“My first order with Hortology and I will definitely order from them again. Speedy delivery, the plant was packaged with care and most importantly, it is really healthy.”

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Posted 4 months ago

“The plant is exactly as described! Perfect!”

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Posted 4 months ago

“Just what I wanted”

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Posted 4 months ago

“Beautiful plant and pot carefully packaged and prompt delivery. Thank you 🙂”

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Posted 4 months ago

“Great company to deal with as great choice of plants and first class information re each one. I ordered gift card to send to my daughter as just couldn't choose which plant she would prefer and it was emailed to her in a matter of minutes. First class service so keep up the good work.”

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Posted 4 months ago

“I’ve used Hirtogy twice now and will be using them again. Great products and service.”

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Posted 4 months ago

“The information on the website on the pot sizing is a bit confusing, but do get in touch with customer service for clarifications- they are very helpful.”

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Posted 4 months ago

Hortology is rated 4.8 based on 8,736 reviews