Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,670 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 9th January 2025

805

Anonymous

Anonymous // 01/01/2019

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“Beautiful pots. So well crafted.”

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Posted 4 months ago

“Great product range”

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Posted 4 months ago

“Good customer service and prompt delivery within the indicated time.”

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Posted 4 months ago

“Great communication products very well packaged and fantastic quality!”

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Posted 4 months ago

“Purchased plant and followed a link to a suitable plant pot. Plant duly delivered but pot was way too small. Hortology offered a refund upon return of the pot but with no contribution to postage return costs. Firm says it can't afford to offer free returns (even when the issue is down to its poor website purchasing page design) but it apparently can afford the many thousands of euro necessary to pay for SEO marketing that means it heads up internet searches. It's a transactional approach rather than a customer-focused one. Buy plants from your local garden centre that cares about its customers.”

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Posted 4 months ago

“The pot was a gift and the recipient was extremely pleased. I was impressed by the careful way the item was packed and labelled, Hortology obviously care about their customers and the items the despatch. 10 out of 10 for the delivered item, the way it was delivered and the short waiting time for delivery. Will definitely buy from Hortology in the future.”

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Posted 4 months ago

“Great choice of products”

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Posted 4 months ago

“First time ordering & ordered a snake plant & ceramic pot. Quick delivery & quality of plant & pot was fabulous”

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Posted 4 months ago

“Found a pot shape I'd been looking for for over a year. Durable material, recyclable, looks expensive outdoors. Choice of colours excellent. May well order larger size for a mature evergreen shrub.”

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Posted 4 months ago

“Very healthy plants and great quality. Also well packaged. Never buy from anybody else for my house plants . Also the pots are great quality to. Thankyou Hortology.”

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Posted 4 months ago

“First time purchase exceeded expectations on quality of plant supplied, plant was really well packed arrived intact cannot ask for more.”

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Posted 4 months ago

“I ordered a plant as a housewarming present for my son. The plant was fine I have no issues about that the rating is for the delivery. We were told that the delivery would be over night - it wasn't. I had no information from the delivery company and nothing on their tracker I had to phone them up to see when the delivery would be. Several days after the original promise for delivery the plant was delivered my son had to wait in several days in case the delivery was made. Sadly this has put me off ordering from this company again.”

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Posted 4 months ago

“Speedy delivery. Really well packaged and the plants and pots that arrived are beautiful”

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Posted 4 months ago

“Really well wrapped and carfully handled. Beautiful trees and clearly very well looked after whilst growing”

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Posted 4 months ago

“I’ve used Hortology a few times and I’m v always impressed with the quality of everything they sell from the pots to the condition their plants arrive in. I’ll continue to use them for the foreseeable!”

Hortology 5 star review on 28th August 2024

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Posted 4 months ago

“Plant arrived in good condition, looks great.”

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Posted 4 months ago

“So pleased with my brown and gold plant pot. Well made, reasonably priced and goes well in my lounge. Arrived on time, good service.”

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Posted 4 months ago

“Our plant was really well-packaged and arrived promptly; it looks great. The hydrocare kit looks excellent, but the pot liner supplied was not sufficiently large for the plant pot, which was disappointing, as it was the recommended one and I'm now having to pay for return postage.”

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Posted 4 months ago

“Stunning pot 🌟 Arrived promptly and very well packed Huge selection to choose from - in fact I have revisited this site and purchased 4 more plant pots was so impressed”

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Posted 4 months ago

“Excellent. Very good and thank you for good service”

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Posted 4 months ago

Hortology is rated 4.8 based on 8,670 reviews