Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,708 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very worried about ordering a plant on line because you don’t really see the actual plant your ordering, plus it wasn’t cheap, but that is because I wanted a large Jade plant. I shouldn’t of worried my plant was absolutely fantastic really beautiful. I am so so happy with it. I would definitely order again and would not go anywhere else, it is really stunning I am so happy with it, and I have to say worth every penny thank you so much.”

Helpful Report

Posted 2 years ago

“A very good service . prompt and well packed.many thanks!”

Helpful Report

Posted 2 years ago

“very pleased with my new plant. It was much larger than I expected, very healthy and now has a new home in my home. Was delivered when I was told it would be x”

Helpful Report

Posted 2 years ago

“Disappointed as my Sansevieria Fernwood Mikado had brown tips on every stem, plus one stem was withered maybe a couple of inches down, and although plant in itself was fine, had I seen it before purchasing I certainly wouldn't have bought it, especially as it was a gift. I contacted Hortology, have to say the girl was nice but I was told that was how the Mikado was and I could just snip off the tips! Disappointing as I've had plants from them before and been pleased.”

Helpful Report

Posted 2 years ago

“Very pleased with the house plant compost I bought from Hortology. Excellent quality, unlike some of the cheaper 'well-known' brands where I am still trying to eliminate the fungus gnats. I will be buying more of this in the future. The bags were well packaged and delivery was prompt.”

Helpful Report

Posted 2 years ago

“Happy with the service and the recipient was happy with the item”

Helpful Report

Posted 2 years ago

“Exceptional quality packaged very carefully to retain its perfect condition.”

Helpful Report

Posted 2 years ago

“Both plants and pits arrived much sooner than expected all safely wrapped and in excellent condition.”

Helpful Report

Posted 2 years ago

“We were delighted to receive the Money Tree plant last week, it was extremely well packed and although the box was damaged, the plant was well protected with packaging and was undamaged. The plant is for our daughters birthday and we know she will be delighted to add this beautiful plant to her collection. We especially liked the plaited trunk. The service and delivery were excellent. Thank you, will definitely order again.”

Helpful Report

Posted 2 years ago

“As always I received my healthy plant and gorgeous container within days of my order. Because you are told what size container you would need for your plant you don't end up with a container that is too small!”

Helpful Report

Posted 2 years ago

“Outstanding service and great communication regarding products in stock. Great replacement offered and delivered the next mroning (despite being a Saturday) so it was in time for my mum's birthfay. Many Thanks. I would definetely recommend :)”

Helpful Report

Posted 2 years ago

“Plants are always in fantastic condition. Packaging is secure and never any damage in transit. Have purchased many times and always very happy. Pots are gorgeous too.”

Hortology 5 star review on 23rd May 2022

Helpful Report

Posted 2 years ago

“A beautiful pot arrived well packaged and in quick time thank you”

Helpful Report

Posted 2 years ago

“Lovely pots and plants, and delivered quickly too!”

Helpful Report

Posted 2 years ago

“Delivery when expected and quality plant which is growing well”

Helpful Report

Posted 2 years ago

“Very pleased. Plants arrived quickly, very well packaged and in great condition. Good prices too.”

Helpful Report

Posted 2 years ago

“very good quality and fast no fuss service will use again”

Helpful Report

Posted 2 years ago

“Plant arrived in very good condition”

Helpful Report

Posted 2 years ago

“Lovely pots, arrived swiftly”

Helpful Report

Posted 2 years ago

“Delivered quickly and in good condition. Very well packed.”

Helpful Report

Posted 2 years ago

Hortology is rated 4.8 based on 8,708 reviews