Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,726 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“My plant pot is perfect. Exactly like the photo, dispatched and received quickly and packaged well for such a fragile object. Just what a I needed, thank you. Will shop with you again.”

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Posted 4 years ago

“The pot I bought was just right for my plant. Excellent customer care as well”

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Posted 4 years ago

“We bought a indoor flower pot for our daughter for Christmas. I had been looking for one for quite a while before I found the Hortology website. I was overwhelmed by the choice on offer and exceedingly happy, when our choice of pot was delivered. It looked exactly as advertised. I am sure our daughter will love it. The item was delivered very promptly and well packed. Sabine”

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Posted 4 years ago

“Beautiful pot just as described, in fact it was nicer than I thought it was going to be. Delivery was fast and it was packed amazingly well with recyclable packaging. Well done Horology will definitely use you again.”

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Posted 4 years ago

“I have many plants from Hortology and the service is second to none!!”

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Posted 4 years ago

“Fantastic company, amazing quality plants and pots. Really went the extra mile for me as they noticed one of my pots was to small for one of the plants I'd ordered. Highly recommended.”

Hortology 5 star review on 18th December 2020

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Posted 4 years ago

“Bought several of the easy-to-care-for and hard-to-kill selection. Really good choice available. Plants arrived quickly and were well packaged. They are lovely, healthy specimens.”

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Posted 4 years ago

“I bought two large planters - one to keep and one as a Christmas present. The one to keep is fine but the one bought as a present was disappointing. The rim is quite rough in places and looks unfinished. It wasn't damaged in the post - it appears to have been made that way. It is not consistent with the photo on the website in which the rim looks uneven but intact and properly finished. Both planters came in huge cardboard boxes, 50% of which was empty space. Surely a company specialising in planters can sources boxes that fit its products? You asked 'Did Hortology make my life greener". Sadly, no - it didn't.”

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Posted 4 years ago

Hi there I am sorry to hear you are disappointed with one of your planters. I have checked our customer contact and cannot find any communication from you on this, so it is difficult to comment specifically. However I can see that one order was for an Iris plant pot, which does have an unfinished rim effect and is noted in the product description as such? We have a wide variety of boxes suitable for very small to very large planters. The boxes are specifically designed for us and our packaging is made from recycled material. The size of the box needs to be significantly larger than the fragile ceramic pots to mitigate the risk of damage in transit. We have spent a lot of time testing and developing our packaging to ensure this is optimal, both from a protective but also an environmental perspective. Any less and the breakage rate increases significantly, resulting in more packaging to resend a new item to our customer and more fuel to deliver etc. I hope this helps. Kind regards Sandra

Posted 4 years ago

“I love my pot. Lots of choice on your website.”

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Posted 4 years ago

“I bought this plant for my mum. She absolutely loves it. It's really strong and healthy. I am thinking of getting one for myself if I can find the room. I would definitely recommend hortology if this is the quality of plant they offer.”

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Posted 4 years ago

“The pot I bought for my palm is beautiful. Delivery was fast and the pot was packaged well.”

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Posted 4 years ago

“I love the plants and the pot! They look so lovely in the house. They arrived quickly and in the excellent conditions. High recommended.”

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Posted 4 years ago

“The size measurements are wrong”

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Posted 4 years ago

Hi Svitlana Please would you let us know a little more about this issue. We measure all of our pots before adding them to the website. Due to the handmade nature of the pots there may be slight variations in size but not significant. We also have a size guide that explains the various measurements for each of our products: https://hortology.co.uk/pages/plant-pot-size-guide-for-houseplants For example the Koen on your order has External Diameter x Height 23 x 20cm but the opening is only 17cm. If you would email us at info@hortology.co.uk we will be able to look into this further for you. Thank you Your Hortology Team

Posted 4 years ago

“"Epipremnum pictum Silvery Ann - Satin Pothos" Beautiful, healthy plant & well packaged”

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Posted 4 years ago

“Excellent prompt service with exactly what I wanted thank you”

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Posted 4 years ago

“My houseplants arrived promptly and securely packaged, excellent quality plants . Highly recommended”

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Posted 4 years ago

“I love Hortology's range of plants and pots. The plants (and everything else) arrive in lovely condition too. Excellent.”

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Posted 4 years ago

“Gorgeous plant pots, super quick delivery. Well packaged. Very happy with the service and will return for more beautiful pots!”

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Posted 4 years ago

“Easy purchase”

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Posted 4 years ago

“Beautiful plant, a really good size and very healthy. Very well packed and delivered quickly. This is the first time I’ve used Hortology but I’ll definitely be back again.”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,726 reviews