Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“The plants arrived very quickly and neatly and securely packaged. So pleased to see such healthy plants, would 100% recommend!”

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Posted 1 year ago

“I was super happy with my first experience at Hortology! The plants were despatched and delivered within a few days and they arrived well packaged, well watered and looking super healthy. I will definitely be shopping with Hortology again!”

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Posted 1 year ago

“Beautiful plant and arrived in perfect condition.”

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Posted 1 year ago

“Fantastic quality, packed very well to stop damages during transit. My pots looked so good I ordered some more!”

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Posted 1 year ago

“Second order from Hortology and as before the item is great and looks fantastic. Item was well packaged and dispatched swiftly - unfortunately the courier service (APC) used were problematic compared to competitors! While they confirmed the date of delivery the day before there was no indication of time, they will not leave item with Neighbour or in safe place so waited in all day and still missed them!!!!???? Ended up driving (1 hour round trip) to pick item up from depot as they were unable to confirm delivery time (even AM or PM) on any given day! Suggest Hortology look at more client focussed delivery companies!”

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Posted 1 year ago

Hello John, Thank you for your order and review, we have reported this issue to APC as you should have received a two hour delivery window on the day of delivery. We can only apologise you didn't receive this email. As for leaving things safely/ with neighbours, our couriers will only do so if the instruction has been added when placing your order. This removes the option for drivers to leave things, especially plants in cooler conditions etc. We shall reach out directly to resolve this for you. Your Hortology Team

Posted 1 year ago

“My first purchase from Hortology and I'm delighted with the beautiful plants and pots. I love browsing the website too, it's really user friendly and I particularly like the fact that the pot openings are listed. It makes shopping so much easier. Thank you Hortology!”

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Posted 1 year ago

“Delivery company posted my parcel to the wrong address, contacted hortology on Friday afternoon and they had a replacement at my door on Tuesday morning. Happy with the fast customer service! And my products.”

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Posted 1 year ago

“Found them on a Google search and they had such a wide range of really nice quality indoor pots. It's so difficult to find nice ones these days and usually they are tiny and plain but these pots are a real mixture of stunning with loads of different sizes too complement all my house plants. Communication from them was second to none and all pots arrived safely and well packaged. I can see me buying a lot more from here xx”

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Posted 1 year ago

“Good service with pots protected well for delivery”

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Posted 1 year ago

“Beautiful plant pot. Excellent quality.”

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Posted 1 year ago

“Just excellent!”

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Posted 1 year ago

“Great communication, purchase support and smooth delivery”

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Posted 1 year ago

“quick efficient service - also a great product compared to other plants ive bought in the past”

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Posted 1 year ago

“Perfect for monitoring the soil moisture for my plants. Really speedy delivery!”

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Posted 1 year ago

“I ordered a dozen of plants of all shapes and sizes for our office. I couldn’t be more pleased. The delivery was timely, the plants were well protected and they look superb ! I also praise the staff who got in touch with me when I placed my order to let me know that one if the plant looked a bit tired and they sent me photos of a great alternative. This is now my go to plant supplier !”

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Posted 1 year ago

“Excellent indoor planter so purchased another one , good quality and prompt delivery ,well packaged”

Hortology 5 star review on 4th March 2023

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Posted 1 year ago

“My lovely plants all arrived very well packaged and in excellent condition. The pots were lovely, and customer service was very good.”

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Posted 1 year ago

“I was looking for a large plant pot and couldn’t believe I found the exact match to some tea light holders I have from years ago. Placed the order and was kept up to date throughout. The pot arrived a few days later well packaged and look great. Will definitely use this company again…brilliant”

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Posted 1 year ago

“Excellent plants etc on the website. Already looking to purchase a plant”

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Posted 1 year ago

“My large money tree arrived on time and as I was out the delivery placed it exactly where I asked them to put it. The plant was very healthy and no damage during transit. Very happy thank you”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,705 reviews