Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,720 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Excellent choice, and my order got delivered safe and sound!”

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Posted 3 years ago

“Bought 2 Boston Ferns. Two beautiful, healthy plants arrived. Very quick delivery and well packed. Very happy with the service.”

Hortology 5 star review on 29th March 2021

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Posted 3 years ago

“Easy website to find suitable plants for my needs. Quick delivery and notified when I would receive. Will definitely use again”

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Posted 3 years ago

“Excellent service by Julia - will definitely return”

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Posted 3 years ago

“BEWARE - Be very wary of purchasing from Hortology. I bought £115 palm from their site. First one had to be sent back, several fronds and leaves dried out or were drying out. Hortology cited frost damage. Second plant had exactly the same issue, the pictures enclosed are the leaves on day 1, within 30 days 75% of the plants fronds and leaves were yellow, dried out and dead. They've hidden behind their T's & C's and refused a 100% refund. They felt a gesture of 50% refund was a suitable decision. Personally, its not been a good experience with them and feel a little conned and almost £60 out of pocket.”

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Posted 3 years ago

Hi Nick. You are correct in that we do not accept continued liability for a plant once it has been accepted. As plants are perishable items, we believe this is only fair and reasonable. We provide care instructions and are always available for support and advice should a plant start to deteriorate. We will not refund a plant that has deteriorated after 30 days due to incorrect care. However if there is an issue with a plant upon receipt and it will not recover are we will fix this without hesitation. This is demonstrated by the fact we accepted there was the potential for some cold damage on the first plant received as it was sent during a very cold spell. We collected it free of charge for return and inspection. Some foliage was affected but thankfully, after trimming away the damaged foliage and monitoring the plant for a period of time we were able to determine there was no long term damage to the roots or overall health of the plant . We sent you a replacement plant and checked it thoroughly to ensure it was in good condition prior to dispatch. The plant was specifically sent during warmer weather to ensure there was no risk of cold damage again. You contacted us about a month later to advise the plant was drying out and acknowledged the roots were relatively dry. We offered detailed advice as to how to get the watering regime back on track. However at this point we are unable to refund the plant in full for you. Had you rejected the second plant we could have returned it and refunded you in full at the time. It is really sad that you feel conned, you have expressed your disappointment with us continually throughout the transaction regardless of our efforts to put things right for you. We do however feel that it is unfair to expect to receive a refund in full for a healthy plant that has perished whilst in your care. In recognition of the fact you had been so disappointed with your first palm, we offered a 50% refund. This was meant as a genuine gesture of goodwill. Your Hortology Team

Posted 3 years ago

“Very pleased with service from order to delivery.”

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Posted 3 years ago

“Excellent service, I recieved a beautiful pot and packed very well. All recycling , brown paper now in compost.”

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Posted 3 years ago

“Plant received in excellent condition and as described lovely”

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Posted 3 years ago

“Great product and service.”

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Posted 3 years ago

“Lovely vase, brilliant birthday present for my niece. All arrived on time”

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Posted 3 years ago

“The plant was absolutely stunning and the pot too. They were sent as a birthday present and she was thrilled with it.”

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Posted 3 years ago

“Arrived sooner than expected. Fairly priced. Website was fairly straight forward to navigate and place order through. All in all, very easy pleasant transaction. Thanks.”

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Posted 3 years ago

“Gorgeous and extensive choice of pots, easy to buy the same style in different sizes and shapes. Excellent service at a very competitive price. I highly recommend this company and will certainly purchase from Hortology in the future.”

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Posted 3 years ago

“Really pleased with our new plants”

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Posted 3 years ago

“Packaged so well and plant splendid.”

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Posted 3 years ago

“First time ordering from Hortology and no issues with the order. They have a fab selection of pots as well as plants. Ordered a plant and a pot and both arrived in first class condition. Very happy and would recommend. Will be also using them again myself in future. Well done Hortology!”

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Posted 3 years ago

“Lovely plant. Well packaged and quickly delivered.”

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Posted 3 years ago

“Extremely good customer experience. Easy to order and speedy delivery”

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Posted 3 years ago

“Beautiful healthy plant received, extremely well packaged and excellent delivery, excellent price, will definitely buy again. Many Thanks”

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Posted 3 years ago

“Quality of plant is superb. Delivery was as promised and packaging was fantastic. Cannot compliment Hortology enough.”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,720 reviews