Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,709 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,709 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Brilliant range of pots, was hard to choose. The one I ordered is gorgeous and looks amazing in our house. Fantastic customer service and speedy delivery, would really recommend Hortology.”

Hortology 5 star review on 24th January 2022

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Posted 3 years ago

“Easy ordering process and plant pot arrived quickly. Extremely well packaged and in perfect condition. Great quality.”

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Posted 3 years ago

“My delivery arrived promptly and was very well packed. The plants themselves where obviously very well looked after prior to delivery and are now brightening up my home.”

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Posted 3 years ago

“Absolutely delighted with my purchase of both an indoor plant and pot. My initial choice of pot had only one left which had small defects. I was contacted about this and sent several photos to see the defects for myself. As the plant and pot were a gift I was given the option to choose a different pot-my replacement pot was agreed upon and sent very quickly thereafter. Would recommend and intend to use Hortology again for further purchases.”

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Posted 3 years ago

“So pleased with my plants, they arrived so well packed and in excellent condition. I would recommend this company!”

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Posted 3 years ago

“Fast delivery, excellent quality”

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Posted 3 years ago

“Plants seemed healthy enough but packaging and mishandling by couriers meant that they arrived damaged.”

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Posted 3 years ago

“I hadn’t heard of this website before but after using a search engine, I was drawn to a particular vase which happened to have the same name as my daughter. The package, including a plant was well secure and safely sent very quickly. I will definitely shop here again, only problem was there was too much to choose from!”

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Posted 3 years ago

“My plant arrived in good time and undamaged, very impressed with the packaging. I would recommend this company.”

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Posted 3 years ago

“I've ordered three plants from Hortology and they always arrived in excellent condition. The plants are extremely well packaged and protected and I have not had any damage to the plants because of transporting them. Would definitely buy from them again.”

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Posted 3 years ago

“The most beautiful larger aspidistra arrived. In superb condition. Absolutely love it.”

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Posted 3 years ago

“A very good selection of stylish pots. A gift for my wife, she loves them. Customer service very good, They contacted me promptly when a pot delivery was not on schedule, so that I could order an alternative.”

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Posted 3 years ago

“Good choice of plant sizes. Quick delivery. Plant came well packed and was just as described.”

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Posted 3 years ago

“Really healthy plants arrived in immaculate condition. I reckon the best I ve bought online with no comprises made extremely well packaged some of the larger specialist web sites could learn from and nice personal touches. For example they emailed to offer me an alternative to one of my plants as they were not satisfied with the quality to ensure it arrived on time or wait an extra week for replacement. I chose the later and the stags head fern I received was better than the one on the website.”

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Posted 3 years ago

“Beautiful items, competitively priced ,well packed and efficiently sent.”

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Posted 3 years ago

“Nice plants delivered on time”

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Posted 3 years ago

“Parcel arrived quickly, great quality of products.”

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Posted 3 years ago

“Very pleased with my selection of pots. They were packed extremely well.”

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Posted 3 years ago

“Nice quality pots very happy with them. Will buy again 😊x”

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Posted 3 years ago

“Lovely plant, beautifully packed and speedy delivery”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,709 reviews