Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,737 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,737 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 19th February 2025

820

Anonymous

Anonymous // 01/01/2019

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“Lovely items for sale at reasonable prices for the quality. They always arrive quickly and securely packaged.”

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Posted 4 years ago

“The plants arrived in a secure box, but they were not packaged well. They were very difficult to untape and release the plants. Competitors ship their plants in much better containers. Due to the packaging the poor plants were stressed in their delivery. They are as described, but they are struggling after the delivery. Communications about the delivery and shipment was not clear and much poorer compared to other plant ordering services.”

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Posted 4 years ago

Hi Cortni I am sorry to hear you were unhappy with our packaging and our communications. We have spent a lot of time investing in our packaging this to get it right so it is disappointing that you felt the order was not well packaged. We generally receive positive feedback about our packaging. We have been unable to find any communication from you post delivery regarding the condition of the plants. We would always prefer to know if there is a problem so we can resolve this for you at the time. In terms of delivery communication, we email and send SMS messages (where requested) to advise when an order has been dispatched and also provide tracking details. Our couriers also send their own emails to advise re anticipated delivery. On the day of delivery there is real time tracking so you can follow the progress of the driver and get an ETA for delivery. We also offer a safe place delivery option. If there are any issues with a delivery, we are always here to help, just get in touch with us at info@hortology.co.uk and we will do our best to resolve any issue for you. Kind regards - Your Hortology Team

Posted 4 years ago

“Very good service! Happy with my new pots 😁”

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Posted 4 years ago

“I just love the pots that I've bought! And your wonderful customer service which allowed me to add an additional pot to an order that I had already placed.”

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Posted 4 years ago

“Very pleased with plant pots. They are very good quality and look stylish. Arrived very well packed in perfect condition. Delivery was a little slow.”

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Posted 4 years ago

“Excellent service lovely pot”

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Posted 4 years ago

“Well packed very pleased !”

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Posted 4 years ago

“Great website and selection of plants/pots. I ordered a plant as a gift and it was delivered promptly and securely with regular updates on the order.”

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Posted 4 years ago

“My plant arrived, it was a little steamy in the bag but I repotted it and all seemed fine then it died of root rot after about 2 weeks. I will be very reluctant to order plants online again.”

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Posted 4 years ago

“Interesting pits and reasonable prices. Arrived safely.”

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Posted 4 years ago

“Plant pot inner diameter is invaluable and meant I was able to get perfectly fitting pots for my plants! I forgot to add an item to my basket before ordering and Hortology helpfully allowed me to add this afterwards. Minimal plastic packaging was great.”

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Posted 4 years ago

“Great products, good prices but dispatch time took a little longer than expected.”

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Posted 4 years ago

“My plant pot came in good time, and was in good condition upon delivery. I’m very happy with the look and quality of the product too, would recommend to a friend. The only downside was that the postage cost nearly as much as the plant pot itself.”

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Posted 4 years ago

“received a lovely plant in great condition. What made it even better is the price! Ive been searching for an affordable plant for ages. Will order from here again”

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Posted 4 years ago

“Prompt deliver, good communication and good quality plants which were very well packaged demonstrating attention to detail.”

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Posted 4 years ago

“everything arrived perfectly, fantastically packaged to ensure no damage and the products were just as lovely as i had hoped for. highly recommended”