Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,726 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just made my third order with them as I can’t get enough of their selection! Prices are reasonable too not like other online nurseries! Plants always arrive safely packaged (with not too much plastic which is a bonus!) Only negative would be that my snake plant arrived with 2 mealy bugs - Exactly why you should always isolate new plants! Overall very happy with the quality and service delivered!”

Hortology 5 star review on 18th December 2020

Helpful Report

Posted 4 years ago

“Palm arrived very quickly and well packed-very satisfied”

Helpful Report

Posted 4 years ago

“The plants were very securely packaged arriving in excellent condition. They are very healthy looking plants are very happily installed in their new home.”

Helpful Report

Posted 4 years ago

“Very good service. Loved the plant pot.”

Helpful Report

Posted 4 years ago

“Plants and pots look amazing! And they were well packed to ensure no damage during delivery. Will definitely be buying more plants from them again!!”

Helpful Report

Posted 4 years ago

“Really lovely pots! Packaged very well in recyclable brown paper so everything arrived in one piece. The pots are great quality and I'd highly recommend them.”

Helpful Report

Posted 4 years ago

“Saved my plants! I bought one as a gift and one for ourselves and it had already shown we’ve over watered some as they hit aquatic! Very helpful and a good price”

Helpful Report

Posted 4 years ago

“I ordered a large plant pot, which arrived promptly & is just what I wanted! Great quality & a great price too 😊”

Helpful Report

Posted 4 years ago

“Delivery excellent, beautifully packed and top quality”

Helpful Report

Posted 4 years ago

“The hanging baskets I purchased are beautiful. Customer service and delivery were brilliant.”

Helpful Report

Posted 4 years ago

“I found exactly what I was looking for and it was very easy to order. The pot came very well packaged and looks great. I would definitely use this firm again.”

Helpful Report

Posted 4 years ago

“Ceramic pot arrived very quickly & extremely well packed, I was slightly concerned about ordering a fragile product, but it arrived safe & sound in lots of recyclable packing. The pot is a gift so not seen it in use yet, but it looks lovely.”

Helpful Report

Posted 4 years ago

“Sadly the item looked nothing like the product description on the site and so it needed to be returned. The returns process was a bit slow too.”

Helpful Report

Posted 4 years ago

Hi Lucas I have looked into this for you and can see that we acknowledged there was an issue with this planter as the manufacturer had changed the colour on this pot without us realising. We therefore arrange a free collection for for you for return for full refund. I appreciate there was a few days delay before we were able to arrange this for you. The couriers are very busy pre-Christmas and we were not able to immediately arrange a collection for you. I can see this has now been received and refunded for you. I am really sorry for the inconvenience and hope we have been able to resolve this satisfactorily for you. Kind regards Sandra

Posted 4 years ago

“The product was very high quality. It was a gift for my daughter she was very happy”

Helpful Report

Posted 4 years ago

“I am really pleased with my beautiful pot ,well packaged and arrived promptly. Thank you”

Helpful Report

Posted 4 years ago

“Lovely plants, well packed and arrived quickly 👍”

Helpful Report

Posted 4 years ago

“Great plants and pots, has a really good selection of lovely pots.”

Helpful Report

Posted 4 years ago

“Lovely plants and quick delivery- thank you!”

Helpful Report

Posted 4 years ago

“Bought pots for our house plants - arrived in really solid packaging and the quality of the products is excellent.”

Helpful Report

Posted 4 years ago

“I was extremely disappointed with the quality of the plant I bought from Hortology. There were torn leaves on the plant and when I contacted the company they tried to blame it on the transportation, however the leaves were all wrapped up so it was clear it left there warehouse/distribution centre damaged. When I contacted the company they were not bothered that my plant arrived damaged. I would not recommend this company.”

Helpful Report

Posted 4 years ago

Hi Marion Please be assured we do take the quality of our plants very seriously. As plants are perishable items, we ask that plants are carefully assessed upon receipt and any issues notified within 7 days along with digital photos, so we can resolve this for you. Minor leaf damage may occur in transit and if this does not affect the overall look and/or health of your plant, this is not considered a fault. You contacted us to advise one leaf had been damaged in transit. With the plant in question, the damaged leaf could be removed at the base of the stem without this impacting the plant and we advised accordingly. The plant is relatively fast growing and would replace the lost leaf in due course. However you had already given the plant away and you said you did not want a refund. It is a shame you feel this warrants 1 star review. We have no reason to believe the plant was of poor quality. We inspect all of our plants prior to dispatch and would not send out something that was sub-standard. -Your Hortology Team

Posted 4 years ago

Hortology is rated 4.8 based on 8,726 reviews