Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,670 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 9th January 2025

805

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products (indoor pots) at a good price. Would definitely recommend!”

Helpful Report

Posted 4 years ago

“This is my 3rd pot, great quality, this terracotta pot is better than expected, such a beauty! I needed customer service advice this time and I was being rather cheeky, asking advice regarding a Kentia Palm I purchased elsewhere and at that point, still hadn’t had a response back, Ellen from Hortology got straight back to me, answering all my questions and more, she offered great suggestions too. Geat service and quality pots, highly recommend.”

Helpful Report

Posted 11 hours ago

“Love this shaped planter 😍”

Helpful Report

Posted 2 days ago

“Great customer service! My parcel got stolen and they sorted the problem straight away and sorted it all with no fuss at all.”

Helpful Report

Posted 2 days ago

“Hortology have a great range of products. The quality of the pots is excellent and all at reasonable prices. I love the unkillable plant range, what a great idea for those of us with not very green fingers. Overall a brilliant site.”

Helpful Report

Posted 2 days ago

“Super choice online and excellent customer service, Delivered promptly.”

Helpful Report

Posted 4 days ago

“I’ve used Hortology a couple of times now and I’ve been very pleased with the products and service.”

Helpful Report

Posted 4 days ago

“Amazing customer service and the price is great! Really impressed”

Helpful Report

Posted 5 days ago

“Arrived quickly well package fantastic quality both plant and pots”

Helpful Report

Posted 6 days ago

“Great service with plants and pots received, well packaged”

Helpful Report

Posted 1 week ago

“My 5 plants arrived in good time, and they were very carefully and securely packaged. Every one of them was a picture of health and of good size. Thank you, Horology.”

Helpful Report

Posted 1 week ago

“Superfast delivery by DPD the plant was packed securely was very good condition when it arrived it was obviously of very good quality stock. It’s has vibrant dark green leaves looks very healthy no damage to the plant at all during transport. First rate service from start to finish.”

Helpful Report

Posted 1 week ago

“Great company, have ordered several times and they’ve been consistent.”

Helpful Report

Posted 2 weeks ago

“Great plants well packed and delivered promptly”

Helpful Report

Posted 2 weeks ago

“Great service and very helpful advice from your team! I would definitely recommend for buying gifts. Thanks”

Helpful Report

Posted 2 weeks ago

“Speedy service Great product”

Helpful Report

Posted 2 weeks ago

“Great service”

Helpful Report

Posted 2 weeks ago

“Hortology have delviered plants to myself and to friends. they are packaged with care and are healthy and are appreciated”

Helpful Report

Posted 2 weeks ago

“Both pots arrived quickly, they were as described/ pictured (absolutely beautiful I love them!) they were also well packaged to keep them from being damaged. Would recommend!”

Helpful Report

Posted 2 weeks ago

“I have now used `Hortology a few times. From browsing to delivery things have gone swimmingly. Their extensive range and comprehensive reliable service makes them my "number one go to" supplier for future projects. I look forward to using them again with total confidence. Thank you Hortology.”

Helpful Report

Posted 2 weeks ago

“The plants arrived well packaged, they're all very healthy and look great in their new pots! The aloe vera had a broken/snapped leaf and another leaf was bent over .. presumably during the packaging process. Its still a lovely plant but thats why I gave 4 stars not 5. The pots and liners are exactly as expected. Overall my rating is nearer 4.8 stars but I didnt have that option!”

Helpful Report

Posted 3 weeks ago

Hortology is rated 4.8 based on 8,670 reviews