Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,735 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,735 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 19th February 2025

820

Anonymous

Anonymous // 01/01/2019

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“Great products (indoor pots) at a good price. Would definitely recommend!”

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Posted 4 years ago

“Bought lots of plants from Hortology. Good quality, healthy plants and very helpful customer service.”

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Posted 4 hours ago

“I would love to write a positive review as I was very hopeful however our order was never received. Very disappointing”

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Posted 13 hours ago

Hi Derek, Thank you for your order and review. We're sorry to hear that your order hasn't arrived as expected! According to the tracking information, the delivery company attempted delivery twice but was unable to complete delivery, and your order is now being returned to us. We've reached out to you privately to assist further and resolve things with you. Kind Regards Your Hortology Team.

Posted 8 hours ago

“Lots of gorgeous pots for house plants. Very easy to order, prompt delivery and pots are always very well packaged for delivery”

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Posted 1 day ago

“Generally excellent service, reasonably value for money, high quality products and prompt delivery. I'll be using Hortology again.”

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Posted 1 day ago

“Great service from Hortology everything came extremely well packed and in great condition excited to fill my home with new leafy friends!”

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Posted 1 day ago

“Extremely good packing.Ensured safe delivery.”

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Posted 1 day ago

“Fantastic quality, healthy and vibrant plant delivered with outstanding care.”

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Posted 1 day ago

“I might have sent this before. The plant arrive secured but with two leaves having dropped off. I wish to return it for a refund. Please advise how I can do so.”

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Posted 1 day ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 1 day ago

“Arrived quickly, really well packaged. Plant pots lovely, really different and huge choice.”

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Posted 2 days ago

“Extremely disappointing and poor example of Charlotte pot as advertised in description and image on web site. No 70’s vibrant lava lamp style arrived as image on website. Very disappointing and advisable to see before buying”

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Posted 2 days ago

“I ordered a Chinese Money Plant as a birthday gift for my friend, and I couldn’t be happier with the purchase. It arrived on time, beautifully packaged, and in perfect condition. The plant itself is healthy and vibrant, making it a truly lovely gift. Highly recommend!”

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Posted 4 days ago

“Quality products, competitive pricing, quick delivery, excellent service.”

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Posted 1 week ago

“Great plants, fast service, easy detailed web store. 😊”

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Posted 1 week ago

“Absolute beautiful plant and I am exceptionally pleased with it! I had a Kentia palm, for many years and I lost it when a ceiling collapsed and it was unreachable in the ensuing chaos. I was really disappointed with the first replacement I bought online, because they lied about the size and it appeared to be three very small plants, trying to appear to be one! Most of it withered and died very quickly and I am still trying to save the one small plant which has survived. It has taken a bit of courage to try again with another plant but I am very glad I have! I hope that in five years time I shall be even more pleased. I have learnt a valuable lesson. Research your supplier, read their information thoroughly and make a judgement as to whether these people are reliable. Trendy, flashy names and adverts are not a guarantee that you will receive a good product.”

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Posted 1 week ago

“Great product selection and quality. Website easy to navigate and quick checkout process which adds to customer experience. Discount codes sent to me but only apply with spend over £50 so couldn’t use for a single item order.”

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Posted 1 week ago

“Horology has a great choice to choose from. The plant pot I bought is stunning and well worth every penny. It was also delivered before the time given, brilliant.”

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Posted 1 week ago

“GREAT PLANTS , SAFE PACKAGING . A GREAT BUYING EXPERIENCE”

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Posted 1 week ago

“Plant looked great when it arrived and died immediately the next day. Probably just travelling in the cold!”

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Posted 1 week ago

Hello. Thank you for your order and review. We are sorry to hear that one of the plants on your order has not done so well! Please accept our sincere apologies. We have reached out directly to resolve this for you. Your Hortology team

Posted 1 week ago

“loved the plants now I need to find some plant pots”

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Posted 1 week ago

“It’s so easy to shop on Hortology site. Great plants and pots and professional support.”

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Posted 1 week ago

Hortology is rated 4.8 based on 8,735 reviews