Honey Willow Reviews

Name: Honey Willow
Rating: 4.95

5.0 Rating 3,105 Reviews

99 %

of reviewers recommend Honey Willow

5.0

Based on 3,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Honey Willow 5 star review on 7th April 2025

146

Anonymous

Anonymous // 01/01/2019

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“I ordered a necklace for my sister-in-law’s 60th birthday! The necklace is absolutely beautiful and the attention to detail from the handwritten thank card and packaging made it even more special . Great customer service !”

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Posted 2 months ago

“I ordered four necklaces from Honey Willow for milestone birthdays in my family (my MIL, mother, sister, and wife). Three were shipped to my house and arrived on time, but the fourth—the most urgent—was sent directly to the recipient. Unfortunately, despite the promised shipping timeframe, it took a month to arrive, missing the special birthday entirely. Throughout the delay, the only response I received from the team was a series of excuses and a 5% discount, which did little to make up for the missed occasion. I can't comment on the jewelry itself since it was delivered after my departure, but the lack of accountability and poor resolution of the shipping issues left me disappointed. If you're ordering for a time-sensitive occasion, I’d recommend looking elsewhere.”

Helpful Report

Posted 2 months ago

Dear Jonathan, Thank you for your feedback. We’re truly sorry to hear that one of your orders did not arrive in time for the special occasion. While shipping delays are out of our control, we completely understand how frustrating this must have been for you. We always strive to provide the best service possible, and we regret that you felt we fell short in this instance. Behind the scenes, our team were doing all we could to try and resolve the delay with the courier, however as it was the busy Holiday season, it was very much beyond our control. We really hope the recipient of this gift and the other three gifts, still really loved their pieces and had very special celebrations. Best wishes, Honey Willow

Posted 2 months ago

“Excellent quality and first class service”

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Posted 2 months ago

“I ordered a lovely necklace for my friend’s 70th birthday. Unfortunately, UPS lost the package, and Honey Willow customer service was amazing! Each person who responded to my emails was friendly and professional. Without any hesitation, a second piece was made and shipped out. And without me asking, the expedited shipping I had paid on the first order was refunded. I have never experience such phenomenal customer service and I will definitely be ordering again!”

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Posted 3 months ago

Dear Barbara, Thank you so much for your kind words! We’re very sorry that UPS lost your original package, but we’re delighted that our team could turn the situation around for you. Ensuring a smooth and stress-free experience for our customers is always our top priority, and we’re so pleased to hear that you felt well taken care of. We greatly appreciate your support and look forward to creating more meaningful pieces for you in the future! Best wishes, Honey Willow

Posted 2 months ago

“Easy to view website and very helpful telephone advice providing a 'personal' touch. Beautifully designed, beautifully made and beautifully packaged earings!”

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Posted 3 months ago

Dear David, Thank you for your lovely review! We're so pleased to hear you found our website easy to use and that one of our team could assist you over the phone. It's great to know you’re happy with your earrings - we love creating special pieces for our customers and hope we can make something else for you again! Best wishes, Honey Willow

Posted 3 months ago

“Lovely helpful staff. Very accommodating. Beautiful jewellery and fast delivery. A lovely Company to deal with.”

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Posted 3 months ago

Dear Janet, Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our team and that you love the jewellery. It’s great to know you found our service accommodating and delivery fast. Your support is very important to us, thank you! Best wishes, Honey Willow

Posted 3 months ago

“I bought the 9 rings for 9 decades necklace for my mums 90th birthday on 18th January. She absolutely loved it. The service was exceptional as I received the parcel after 8 days after ordering in Australia! Personal service with a handwritten birthday wish as well.”

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Posted 3 months ago

Dear Kirrie, Thank you so much for your wonderful review! We’re thrilled to hear that your mum loved the 9 Rings for 9 Decades necklace for her birthday. We’re so glad your order arrived promptly in Australia and that the personal touch added to your experience. Thank you for choosing us to be part of such a special celebration. Best wishes, Honey Willow

Posted 3 months ago

“The best customer service!!”

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Posted 3 months ago

Dear Laura, Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service. We hope we can make something again for you in the future! Best wishes, Honey Willow

Posted 3 months ago

“Necklace was beautiful & quality was very nice. However the delivery was very slow.”

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Posted 3 months ago

Dear Mary, Thank you for your feedback! We're so glad to hear you loved the necklace and its quality—it means a lot to us. We’re sorry to hear that the delivery took longer than expected. We always strive to ensure a timely service, unfortunately your order got caught up in the busy Holiday shipping period and was delayed, something that was out of our control. We really appreciate your patience and we hope to exceed your expectations in the future. Best wishes Analisa

Posted 3 months ago

“A quick thanks for a job well done! She loves the necklace and wears it every time she leaves the house. Thanks again for a great gift!”

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Posted 3 months ago

Dear Ira, Thank you so much for your kind words! We're thrilled to hear that the recipient loves the necklace and enjoys wearing it so often - it’s wonderful to know it’s become such a cherished piece. We’re so happy we could help you find the perfect gift. Thank you for choosing us, and we look forward to making something for you again! Best wishes, Honey Willow

Posted 3 months ago

“Thank you so much for the lovely piece that was my wifes 40th wedding anniversary gift . She loved it 👍 .”

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Posted 3 months ago

Hello, Thank you so much for your lovely feedback! We’re honoured to have been part of such a special milestone. It’s wonderful to hear that your wife loved her 40th wedding anniversary gift. Wishing you both many more happy years together! Best wishes, Honey Willow

Posted 3 months ago

“The quality and design were excellent. I was delighted to be able to personalise my message inside the box too.”

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Posted 3 months ago

Hello, Thank you for your wonderful review! We’re so happy to hear that you loved the quality and design of your necklace. Being able to personalise your message inside the box makes it even more special, and we’re so pleased you liked that touch. Best wishes, Honey Willow

Posted 3 months ago

“All good and no issues.”

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Posted 3 months ago

“Called in while we were in Bath to look at earrings that we had seen on line. Unfortunately they didn’t have them in stock but were able to look at similar sized hoops and were told that they make what we were looking for in their workshop. They were very helpful and we ordered a pair while we were there and they arrived a few days after. Great service and my wife loves the fabulous earrings. We would definitely recommend Honey Willow.”

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Posted 3 months ago

Dear Stewart, Thank you so much for your lovely review! We’re delighted that you stopped by our shop in Bath and that our team could help you in finding the perfect earrings. It’s great to hear that your wife loves them, and we’re so glad they arrived promptly. Thank you for recommending us, we really appreciate it! Best wishes, Honey Willow

Posted 3 months ago

“Beautifully wrapped, I order the mother daughter necklace and it's absolutely beautiful.”

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Posted 3 months ago

“This was my third order from Honey Willow and it was an exceptional service, I only placed my order the weekend before Christmas and the website was already saying that there was no fast track available and orders would not be processed before Christmas but to my surprise the item necklace arrived before Christmas.”

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Posted 3 months ago

Hello, Thank you so much for your kind words and for being a loyal customer! We’re so glad to hear that your necklace arrived in time for Christmas despite the busy season. We look forward to helping you with more special orders in the future! Best wishes, Honey Willow

Posted 3 months ago

“My second purchase from Honey Willow and I was just as impressed. Great customer service and high quality jewelry. I'm a customer for life!”

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Posted 3 months ago

Hi Ian, Thank you so much for your positive review! We're delighted to hear that you're just as impressed with your second purchase and that our customer service and jewellery quality have met your expectations. It means so much to us to have you as a loyal customer, and we look forward to creating more special pieces for you in the future. Best wishes, Honey Willow

Posted 3 months ago

“Lovely necklace,the wife loves it Great service Delivered on time Thank you”

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Posted 3 months ago

Dear Rohit, Thank you so much for your kind words! We're thrilled to hear that your wife loves the necklace and that you were happy with our service and that it arrived in good time. We hope to make something else for you in the future! Best wishes, Honey Willow

Posted 3 months ago

“Couldnt be happier with my purchase, stunning! Delivery and packaging were fantastic. I would definitely recommend and will be making further purchases in the future!”

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Posted 4 months ago

Hello Thank you so much for your positive feedback. We're thrilled to hear that you're happy with your purchase and had a good experience with the delivery and liked our packaging. Your recommendation means a lot to us, and we look forward to making something else for you in the future! Best wishes, Honey Willow

Posted 3 months ago

“I am very impressed with my purchase from Honey Willow. The quality, gift box and fast shipping were great.”

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Posted 4 months ago

Dear Kimberly, Thank you for taking the time to leave your review. We're so pleased you were happy with your necklace and it arrived in good time. We hope the recipient had a very special birthday celebration! Best wishes, Honey Willow

Posted 4 months ago

Honey Willow is rated 5.0 based on 3,105 reviews