Honey Willow Reviews

Name: Honey Willow
Rating: 4.95

5.0 Rating 2,899 Reviews

99 %

of reviewers recommend Honey Willow

5.0

Based on 2,899 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Honey Willow 5 star review on 14th November 2024

Sashana Gordon

Honey Willow 5 star review on 4th November 2024

Kathy Howell

Honey Willow 5 star review on 24th October 2024

Sophie Caldwell

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A most beautifully designed and presented 35th wedding anniversary gift for the love of my life. She absolutely loved the coral surrounded rings. Thank you for the exceptional service, product and delivery.”

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Posted 2 years ago

Hi John, We hope you had a lovely anniversary. Thank you for choosing us to help celebrate and for leaving us a review. Best wishes Honey Willow.

Posted 2 years ago

“This necklace was more beautiful in person! The service was amazing & delivered on time. Would recommend to everyone!”

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Posted 2 years ago

Hi Kerry, Thanks for choosing us to help celebrate this important milestone! We hope she had a lovely 100th birthday! Thank you for your review. Best wishes Honey Willow

Posted 2 years ago

“Beautiful jewelry.”

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Posted 2 years ago

“Some delay in responding back.”

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Posted 2 years ago

Hi Deborah, Thank you for your reviews. We are sorry if you experienced a delay in emails, we are a bit limited by our office hours and the time difference with the USA. We always respond as quickly as we can. We are pleased the jewellery reached you in time and that you are happy with the necklace. Best wishes Honey Willow.

Posted 2 years ago

“Honey Willow was easy to order from and the product was delivered as expected.”

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Posted 2 years ago

Hi Derek, Thank you for leaving us a review. We are glad to hear you liked the necklace. We hope you had a nice anniversary. Best wishes Honey Willow.

Posted 2 years ago

“Arranged for them to despatch on a day to suit my wife's birthday and they failed to achieve this”

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Posted 2 years ago

Hi Keith, Thank you for your recent reviews. I have gone over the history of your order to see what went wrong here and how we can learn from this experience. I can see you rang the shop and we have a note asking for your order to be delayed shipping until the 20th of September as you were on holiday. I am sorry you were under the impression it would be posted to arrive on the 20th. Somewhere along the line a miscommunication has happened. We don't normally hold sending orders and we can't promise an exact delivery date as once the order leaves us delivery is in the hands of DPD. It is why we list approximate shipping dates on our website. I understand you are also unhappy with your chain. This is our heaviest chain so I'm afraid we cannot offer an alternative but if you are unsure of the necklace you are welcome to return for a refund. We hope you understand that we tried our best to follow your instructions and we will amend our processes to ensure this does not happen again. Best wishes Honey Willow

Posted 2 years ago

“My purchase was via the online shop. The item was beautifully made and thoughtfully packaged. Communication was excellent. My wife was over the moon with her birthday gift! I would highly recommend Honey Willow.”

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Posted 2 years ago

Hi Drew, We are pleased to hear you are happy with your jewellery and we are glad your wife liked her gift. Thank you for leaving us a review. Best wishes Honey Willow.

Posted 2 years ago

“I ordered a necklace to celebrate a 70th birthday as a gift for my sister abroad. It was specially made and sent off within the time specified. Then sent by a courier to Australia. My sister was delighted and said she would possibly order something else directly. I could not be more pleased.”

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Posted 2 years ago

Hi Maureen, Thank you for your review. We are glad your sister like her 70th jewellery. We hope to see you again. Best wishes Honey Willow.

Posted 2 years ago

“Great gift wife loves it, great service”

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Posted 2 years ago

Hi Scott, We are glad to hear that your wife likes her necklace. Thank you for shopping with us and leaving us a review. Best wishes Honey Willow.

Posted 2 years ago

“I reached out about a necklace, and everyone was great in communication as I needed it expedited and the shipping expedited. All of that was great, and I paid for both, and it arrived in plenty of time. unfortunately the insert inside talked about being 60 years old instead of a six year anniversary. Simple mistake or somebody put the wrong thing in, however, when I reached out to say, can either the correct one be sent or else can you just send me a picture and I’ll have it printed locally, I never got a single response. The necklace looks great, but obviously something was dropped during the process. Leaves what could have been as a great experience from a boutique shop to seem too be too busy to notice the details. Happy overall but probably would look elsewhere next time.”

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Posted 2 years ago

Hi Bradford, As per our emails we are really sorry that you didn't receive a response from us regarding the issue with your gift note. Thank you for alerting us to an issue with our email provider, which we have passed on to their technical support. Communication and customer service is very important to us and we would never ignore a request for help and we will always correct an error. We are pleased that you accept that this was the case. We are glad you like the necklace and we hope we do see you again. Best wishes Honey Willow.

Posted 2 years ago

“Very good company that their products meets their customers satisfaction”

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Posted 2 years ago

Hi Michael, Thank you for leaving us a review. We hope you had a lovely anniversary. Best wishes Honey Willow.

Posted 2 years ago

“This is my second time buying something from Honey Willow. As always service is great 😊 thank you so much!”

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Posted 2 years ago

Hi Lucia, Thank you for visiting us again for gift. We hope your sister had a great 50th birthday. We appreciate you leaving us a review. Best wishes Honey Willow.

Posted 2 years ago

“I have purchased special presents for friends celebrating landmark birthdays! Thank you for first of all fulfilling the order as I visioned - but thank you for the little touches which make your gifts incredibly personal. THANK YOU!”

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Posted 2 years ago

Hi Margaret, Thank you for visiting us again. We are pleased you chose this necklace for your daughter-in-law. We appreciate you taking the time to review our products. Best wishes Honey Willow.

Posted 2 years ago

“80th Birthday Necklace was beautiful and well made. My Aunt loved it.”

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Posted 2 years ago

“This was a beautiful gift the necklace was perfect and was wrapped so nicely with the perfect saying for my sister in law's 40th birthday! It shipped to the US quickly. Would highly recommend this shop!”

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Posted 2 years ago

Hi Ashley, Thank you for your review and recommendation. We are glad you are happy with the necklace and our service. Best wishes Honey Willow.

Posted 2 years ago

“A very well made piece of jewellery, great skill and effort has gone into making this great gift. The packaging is excellent and well presented. The only negative is that the hole to attach the necklace could be slightly bigger and requires a steady hand and eye to connect it. It did take us several attempts but we managed to get it connected.”

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Posted 2 years ago

Hi Andrew, We hope you had a lovely anniversary. Thank you for the feedback regarding the chain, we have recently reviewed our chains so I will pass this information onto the buying team. We are glad you like the necklace and we hope to see you again. Best wishes Honey Willow.

Posted 2 years ago

“Beautifully made jewellery which was an ideal 35th anniversary gift to my wife. Delivered ahead of schedule (I’d left things a little late) and accompanied by some nice personal messages. Absolutely recommend to others and would use again!”

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Posted 2 years ago

Hi Charlie, We hope you had a great anniversary. We hope your wife enjoys wearing her necklace and we are glad we could help you meet your deadline. Thank you for your review. Best wishes Honey Willow.

Posted 2 years ago

“Excellent jewellery and very sensibly priced.”

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Posted 2 years ago

Hi, We hope your sister enjoyed her 80th birthday and her necklace is a special reminder of this milestone. Thank you for leaving us a review. Best wishes Honey Willow.

Posted 2 years ago

“I ordered the 9kt original "5 links for 5 decades" birthday necklace for my wife and she loved it. I was a little concerned as I was cutting close with the international shipping to the US but the Honey Willow team reached out to me when they read my note in my order about the birthday date request and worked with me to make it happen. I would definitely recommend them to others.”

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Posted 2 years ago

Hi Michael, We are glad the necklace reached you in time. We hope your wife enjoys wearing her special milestone necklace. Thank you for visiting us and for leaving us a review. Best wishes Honey Willow.

Posted 2 years ago

“Both me and my daughter loved the necklace!”

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Posted 2 years ago

Hi Debbie, It is great to hear you and your daughter like your necklaces. We hope to see you again. Thank you for leaving us a review. Best wishes Honey Willow.

Posted 2 years ago

Honey Willow is rated 5.0 based on 2,899 reviews