HomeSnag Reviews

Name: HomeSnag
Address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, Birmingham
Rating: 4.94

4.9 Rating 512 Reviews

100 %

of reviewers recommend HomeSnag

Company Reviews

Metrics

4.9

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 793 3588

Location:

Office 1, Izabella House,
24-26 Regent Place,
Birmingham
Birmingham
B1 3NJ

HomeSnag 5 star review on 6th December 2024

Ian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fast, detailed and efficient survey at a fair price. Great attention to detail of the snagging issues found. Only a couple of items missed. I would use again. If I was looking for one negative it's they don't deal with the builders. That said when armed with the survey the builders can't really not fix the issues found.”

Helpful Report

Posted 5 years ago

“The surveyor texted to confirm his arrival time, arrived when he said he would, worked quietly and diligently, left no mess, outlined and explained his comprehensive findings, and emailed his report later the same day. We are happy to recommend HomeSnag.”

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Posted 5 years ago

“HomeSnag were very professional and thorough and definitely found some snags that we would never have even thought of. Great stuff!”

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Posted 5 years ago

“Excellent and efficient company. Had the full report turned around in a couple of days and captures things I never spotted. Very happy”

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Posted 5 years ago

“I was buying a new build without the benefit of a usual two-year snag warranty so I needed to be crystal clear what I was buying. The report by Tom can only be described as thoroughly comprehensive, with points ranging from what might be described as extremely minor (a radiator 2mm off level), through issues that could cause a problem in the medium-term such as missing mastic, to more urgent things like a shower tray not draining properly. The key issues were accepted by the vendor and proved a great source of comfort to me that there were no major issues to resolve. If I had done the snagging with my own eyes I may have picked up some, but certainly not all of the points because I would probably focused on the cosmetic rather than the important. Plus, you don't know what you don't know. The report was emailed by 9am the following day and the hard copy in the post first class. I'd also thoroughly recommend the measuring service for a few pounds extra; it makes such a difference for ordering blinds, etc. All in all, definitely a 5-star service and I believe good value for money for peace of mind and leverage to have issues sorted before they become a problem.”

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Posted 5 years ago

“Easy booking the inspection and managed to bring the date forward as requested when a slot became available. Kept informed on the day and report received later on the same day as the inspection. Found it very useful in negotiating with developer and would recommend Homesnag to anyone buying a new home.”

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Posted 5 years ago

“What an amazing service! So many snags were picked up that we would never have spotted! Lee was so polite and professional we have recommended him to our whole new build estate. Best money well spent!”

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Posted 5 years ago

“The report was very thorough and diligently prepared. It highlighted the more substantial snags with photos of each case. We are grateful for the guidance on both the outside and inside of the house. The Homesnag surveyor was very competent.”

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Posted 5 years ago

“Very impressed with the service, Joe turned up on time, answered all my questions, told me he'd sent over details in 2 days. I received a very detailed report 2 days later, absolutely no chance I would have identified 80% of the things they did. Could not recommend more!”

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Posted 5 years ago

“Very thorough survey spotting many issues I'd missed, and I thought I was thorough! I'd highly recommend HomeSnag for anyone living in a new build to make sure snag issues are addressed. Gareth was knowledgeable and very helpful, I left him the keys and headed into work making the process easy for me.”

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Posted 5 years ago

“Did a thorough job picking up on all the snags I’d seen and many more I’d missed. Was definitely worth doing and I’d recommend to anyone buying a new build.”

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Posted 5 years ago

“Anthony was very thorough and found many important snags that we would have missed. The report produced was very professional and easy for the housebuilder to understand with clear photographic evidence of each snag and reference to the building regs where necessary. Overall a very impressive service, thank you!”

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Posted 5 years ago

“Professional, thorough, and on time.”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“A very professional service. I would highly recommend it.”

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Posted 5 years ago

“Very easy to arrange and very professional. Received a quick turnaround and a really detailed report.”

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Posted 5 years ago

“We were very happy with the quality of Homesnag's report. The report identified a number of issues we would never had spotted ourselves, and the developer was happy to rectify them. I think we might have saved the cost of the survey straight away!”

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Posted 5 years ago

“Very worthwhile spending the money. My builder has taken my complaints seriously and work to correct the defects are underway. I may consider a re-survey to check the work. Thank you HomeSnag”

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Posted 5 years ago

“I would like to say that the service was brilliant. Fast effective and the guy who came out was helpful and polite and a real credit to the company. My only other bit of feedback would be when I received this email request for feedback I was taken aback that you only give £10 to a charity if you get a positive review. That just doesn’t sit well and feels a little unethical. Thanks again.”

Helpful Report

Posted 5 years ago

Hello. Thanks for the feedback! Apologies if the email prompt did not sit well with you - we know people are busy and so wanted to show gratitude and provide an incentive for the time spent filling a review of any rating not just Positive! We will re-word our review prompts to make that more clear. Thanks again and we wish you the best in new home.

Posted 5 years ago

“Excellent service and comprehensive report. The house builder was very defensive when we informed them we were using this service. Have already recommended to several neighbours.”

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Posted 5 years ago

HomeSnag is rated 4.9 based on 512 reviews