HomeSnag Reviews

Name: HomeSnag
Address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, Birmingham
Rating: 4.94

4.9 Rating 522 Reviews

100 %

of reviewers recommend HomeSnag

Company Reviews

Metrics

4.9

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 793 3588

Location:

Office 1, Izabella House,
24-26 Regent Place,
Birmingham
Birmingham
B1 3NJ

HomeSnag 5 star review on 6th December 2024

Ian

Anonymous

Anonymous // 01/01/2019

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“Great service from Homesnag. Easy to book & reschedule dates Alex was very helpful & talked us through the main snags on our new build property. Many of the items we would never have spotted ourselves, so definitely worth the investment. Look forward to our 6 month check! Thank you!”

Helpful Report

Posted 5 years ago

“Lee has done an amazing job snagging my new home. From the first moment I met him, he provided me with all the details, how the snag will work, duration and all necessary information for me to have the proper confidence right from the start. I am very pleased with his work and thorough investigation, helped me bring forward all the small issues with the developer and get them sorted.”

Helpful Report

Posted 5 years ago

“Good communication prior to survey,. Inspection done in methodical and immediately advised of items requiring prompt attention -- although subsequently found poor painting of skirting board in Mater Bedroom and Bedroom 3 was missed. When survey completed, advised report would be sent which should be printed & give to the builder to action. At this point, would have given a rate of Good but have been disappointed with your service since then which rates as Poor. The report two days later & that evening sent an email reply to which there still has been no answer. In particular, wanted a summary sorted by Assignment (Site Groundworks, Painter etc) Also consider that each Issue should have been given a priority classification (such as Urgent, High, Medium & Low) -- with a report sorted by this.”

Helpful Report

Posted 5 years ago

Hi Rob, Thank you for your review. I’m sorry to hear we did not quite meet your level of expectation Your report arrived 2 days after your inspection which is within time as per your terms and conditions which states that we aim to get the report to you within 48 hours. Following our initial contact you were advised that we do not provide the report in a different format or summarise in the way that you had requested. This is not something we currently do but is something we will look into. Our example reports are available online and we have delivered this to you whereas the request for the summary of issues by assignment and a priority classification is outside of what we advertise to deliver. Please note that whilst our inspectors do endeavour to reply to any queries as soon as possible they are also extremely busy on inspections during the day and then compiling reports during the evening. However, I have today asked your inspector Joe to contact you as a matter of urgency and we thank you for your feedback. Kind Regards, Naomi HomeSnag

Posted 5 years ago

“A snagging survey from HomeSnag is definitely worth the money. Eddie picked up problems that I would have not otherwise. Another great thing is that the report comes with pictures, so it’s really easy to identify where the snags are. Even though there was one problem that wasn’t picked up on the original report, Eddie came on a Sunday to the flat to check it out and he updated the report. Great service!!”

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Posted 5 years ago

“Very efficient service throughout. A comprehensive report highlighting where things were not to NHBC standards. Hopefully the builders will take note.”

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Posted 5 years ago

“Really detailed survey, picked up on things I never would have spotted! Great customer service too, would definitely recommend!”

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Posted 5 years ago

“We were very worried in purchasing our new build as we wanted reassurance that the home was solid and in good working order so we decided to book a snagging inspection. We found the process easy and straight forward to book. George was our snagging inspector and he arrived on time as booked and he was great as he picked up on many things that we had missed. Overall excellent service from start to finish. I received the comprehensive report 2 days later which was very detailed with colour coded photographs. We will be handing this report to the sellers to rectify the issues. Having the snagging inspector put our minds at ease as on the same day as the inspection we exchanged contracts! so it was worth the money spent on this as our property is quite large. Overall it was a very positive experience for us and I would highly recommend George and his team and would advise all new home purchasers to have this snagging inspection carried out. Thank you. A.M.”

Helpful Report

Posted 5 years ago

“Firstly, I'd like to advise anyone who is buying a newly built property to use a professional snagger. I have done a lot of research and have narrowed my choice down to two, one of which was HomeSnag. I managed to arrange with the builder (Persimmon Homes) that a snagger comes into the property prior completion of purchase. Alex did an inspection of our house. I didn't personally meet Alex as the builder provided access to the property. I also didn't want to be under Alexes feet. He completed his inspection and came with 240 snags. His attention to detail was fantastic and I would've never, ever picked up on many of the snags that he had picked up on. If something was not in line with the building regulation he had quoted the actual regulation and the appropriate standards. He did say that if he was extremely picky that he could've come up with 500+ snags but these would be neat picking. Now, this was crucial for the next stage as some of the snags were bigger jobs. I had a meeting with the site manager and he was extremely receptive of the report and was happy to rectify ALL identified issues, without pushing back. He thought that Alex was very fair and he doesn't feel he needed to challenge anything. He explained that some of the independent snaggers come with 600+ issues and they have to then check each one of them against the relevant regulations to see if they're valid or not. I am so pleased that I have engaged HomeSnag that I would strongly recommend using them. They can be seen as a bit more expensive but if you consider the cost of the house and the cost of rectifying the issues down the line, they're invaluable. I cannot stress enough how glad I am that I have engaged HomeSnag and how pleased I am with the work that Alex has done.”

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Posted 5 years ago

“Very useful and speedy service. I definitely recommend.”

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Posted 5 years ago

“Lee did a brilliant job of checking over our new home finding quite a few well hidden issues which will be resolved by the developer. Very happy with the work and highly recommended! Thanks for doing such a thorough job!”

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Posted 5 years ago

“A fast, detailed and efficient survey at a fair price. Great attention to detail of the snagging issues found. Only a couple of items missed. I would use again. If I was looking for one negative it's they don't deal with the builders. That said when armed with the survey the builders can't really not fix the issues found.”

Helpful Report

Posted 5 years ago

“The surveyor texted to confirm his arrival time, arrived when he said he would, worked quietly and diligently, left no mess, outlined and explained his comprehensive findings, and emailed his report later the same day. We are happy to recommend HomeSnag.”

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Posted 5 years ago

“HomeSnag were very professional and thorough and definitely found some snags that we would never have even thought of. Great stuff!”

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Posted 5 years ago

“Excellent and efficient company. Had the full report turned around in a couple of days and captures things I never spotted. Very happy”

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Posted 5 years ago

“I was buying a new build without the benefit of a usual two-year snag warranty so I needed to be crystal clear what I was buying. The report by Tom can only be described as thoroughly comprehensive, with points ranging from what might be described as extremely minor (a radiator 2mm off level), through issues that could cause a problem in the medium-term such as missing mastic, to more urgent things like a shower tray not draining properly. The key issues were accepted by the vendor and proved a great source of comfort to me that there were no major issues to resolve. If I had done the snagging with my own eyes I may have picked up some, but certainly not all of the points because I would probably focused on the cosmetic rather than the important. Plus, you don't know what you don't know. The report was emailed by 9am the following day and the hard copy in the post first class. I'd also thoroughly recommend the measuring service for a few pounds extra; it makes such a difference for ordering blinds, etc. All in all, definitely a 5-star service and I believe good value for money for peace of mind and leverage to have issues sorted before they become a problem.”

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Posted 5 years ago

“Easy booking the inspection and managed to bring the date forward as requested when a slot became available. Kept informed on the day and report received later on the same day as the inspection. Found it very useful in negotiating with developer and would recommend Homesnag to anyone buying a new home.”

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Posted 5 years ago

“What an amazing service! So many snags were picked up that we would never have spotted! Lee was so polite and professional we have recommended him to our whole new build estate. Best money well spent!”

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Posted 5 years ago

“The report was very thorough and diligently prepared. It highlighted the more substantial snags with photos of each case. We are grateful for the guidance on both the outside and inside of the house. The Homesnag surveyor was very competent.”

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Posted 5 years ago

“Very impressed with the service, Joe turned up on time, answered all my questions, told me he'd sent over details in 2 days. I received a very detailed report 2 days later, absolutely no chance I would have identified 80% of the things they did. Could not recommend more!”

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Posted 5 years ago

“Very thorough survey spotting many issues I'd missed, and I thought I was thorough! I'd highly recommend HomeSnag for anyone living in a new build to make sure snag issues are addressed. Gareth was knowledgeable and very helpful, I left him the keys and headed into work making the process easy for me.”

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Posted 5 years ago

HomeSnag is rated 4.9 based on 522 reviews