HomeSnag Reviews

Name: HomeSnag
Address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, Birmingham
Rating: 4.94

4.9 Rating 522 Reviews

100 %

of reviewers recommend HomeSnag

Company Reviews

Metrics

4.9

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 793 3588

Location:

Office 1, Izabella House,
24-26 Regent Place,
Birmingham
Birmingham
B1 3NJ

HomeSnag 5 star review on 6th December 2024

Ian

Anonymous

Anonymous // 01/01/2019

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“Very good service , worth every penny . Picked up on things I would not have seen until I had moved in , gives me something to work on with the builder .”

Helpful Report

Posted 7 years ago

“Deciding to get HomeSnag to produce a snag report for my new build house was possibly one of the best decisions I have made during what has been quite a stressful purchase. Tom was extremely helpful, explaining everything in detail and providing advice on how best to deal with the developer going forward. As well as detailing cosmetic issues, the report has highlighted a number of issues that weren't visible and I would have been missed if I was producing the snag list myself. I would highly recommend and would use if purchasing a new build house again in the future.”

Helpful Report

Posted 7 years ago

“These reviews helped me choose a snagging company so more than happy to further add testimony your company. I called back up after initially reserving the day to add the cavity wall insulation check (at which stage I experienced really friendly customer service from HomeSnag admin lady ) ...during inspection although my walls were ok, they had not insulated above my garage which will prove invaluable in energy bills. This was alongside another hundred or so defects (3 bed). I also aim to get my builder to pay for the survey so it pays for itself. Inspector gave great advise and was complimentary on areas the builder did well at. We are glad to have booked for many reasons”

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Posted 7 years ago

“Really happy with the detail of the reports provided. They were really easy to understand, included photos, descriptions and listed the trades required to fix. I was able to pass this onto the developer for them to action. Most likely get Tom back to do a final check before the 2 year period ends - definitely recommended.”

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Posted 7 years ago

“We decided to have our new build home professionally snagged for piece of mind. Although the expense can be quite high having just moved into a new house, this is the best thing we could have done. We received a text from Lee the night before saying he would arrive between 8am-9am. He arrived on time, and walked us through the process of the day. He was extremely knowledgeable and professional which put our minds at ease straight away. 5 hours later, Lee has conducted a full and detailed snagging list of the house and talked me through the major ones. A few we had spotted the before he arrived, however to the untrained eye the majority of these would never have been picked up. In all, we have 160 issues to be rectified by the builder. The site manager has been in the property to inspect the snags on the report and he agrees with all of them. Considering the builder went through their own snagging inspection before completion, Lee at HomeSnag managed to pick up some major issues, in addition to smaller blemishes that can easily be rectified. We have since received a full report with pictures highlighting the areas of attention, with what trade the fault should be assigned to. This is with our site manager who is currently working with his trade to fix the problems for us. 100% worth the money, and I would recommend to anyone buying a new build. They could literally save you £1000's in the long run!! Gary, Northants.”

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Posted 7 years ago

“I cannot recommend home snag enough a very professional service which has really put my mind at rest. Thank you so much. The surveyor I had was Lee and I cannot fault the service he gave brilliant - Thank you Lee top class service. Excellent job and well worth the money. I would absolutely recommend Home Snag!”

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Posted 8 years ago

“Happy to suggest anyone buying a new build to get a snagging survey done by HomeSnag. Gaelle and Tom were very knowledgeable and the report he did was very good also. Saved me time spotting minor stuff, but mainly beneficial for the major issues that I wouldn't know how to spot Happy to advocate homesnag, and a pity more people dont know this company exist as I'm sure all new-build buyers would book if they did!”

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Posted 8 years ago

“Very please with the service from HomeSnag. They managed to fit the job in at very short notice. The report was very detail and thorough with pictures to show each point raised. I would recommend this company. Thank you”

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Posted 8 years ago

“Fantastic service, I got homesnag to inspect my apartment and they were prompt, friendly and professional. The inspection was very thorough (even though I've only got a 2 bed place) and as well as highlighting issues, the overview report alongside it gave me peace of mind regarding everything inspected. Really couldn't recommend any higher”

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Posted 8 years ago

“I was out of the country at work and Tom biased with my father to complete the snagging survey. With the survey taking place just before Christmas, Tom pulled out all the stops to get the report to us before Santa came, which was very much appreciated. I was very impressed with the report and then attention to detail shown. I was considering doing the snagging myself if I had been in country, however there is no chance I would have spotted a quarter of the defects. Highly recommend to anyone getting a new build.”

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Posted 8 years ago

“We decided to get a homesnag survey on our 4 bed house (Barratt) after a few weeks of moving in because we noticed the quality wasn't great and we felt colder in a couple of rooms. We opted to have our wall installation checked and thermal images which was perfect to show the site manager we weren't just being fussy! - Really impressed with how all the issues were raised on the snagging report . Overall the service was great too...we had to change the inspection date a couple of times and Jess from homesnag couldn't have been nicer leading up to the inspection and helping answer our questions, thank you. We have recommended you to our neighbours”

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Posted 8 years ago

“Superb service. I didn't even know companies like HomeSnag existed until my neighbour recommended them to me. The surveyors knowledge, advice and report was fantastic. Really impressed with the tools he used to identify issues and would recommend getting the thermal / insulation check which identified several issues on my house (alongside 235 other issues!!). A must for any new-build buyer - keep up the great work!”

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Posted 8 years ago

“We made this booking after we had already moved into our new property. The inspection and subsequent report are absolutely first class. Very impressed with the knowledge, attention to detail and the ability to adapt the service to our needs. Tom found items that we had totally missed and even resolved an issue that the builder was struggling with. We would recommend this to anyone.”

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Posted 8 years ago

“Brilliant service from the inspector & homesnag office team who helped me through the process inspecting my 5 bed house. Very friendly and took the time to explain specific issues found on the day as well as how the snagging process works on the whole (as it was all new to me). As well as picking up on major and minor issues, he also took the time to put my mind at rest with issues that were good. The inspector clearly had a lot of knowledge and experience and the array of tools and gadgets certainly made my site manager sweat at the sight when he came by! The sales lady from my builder tried putting me off using a snagger because she said it was a waste of money as their inspection process / nhbc was to a very high standard. But let me tell you, after seeing the homesnag report this is not the case and they only say this to put you off. Invaluable is the best word I can think of, thank you - would recommend highly”

Helpful Report

Posted 8 years ago

“Prebooked HomeSnag online with a very easy to use calendar on their website. I also had a number of queries and they were really responsive and helpful. They were also flexible on the dates (subject to other work) and made life extremely easy when it came to getting them in for my final inspection on the new build. Prior to the day of the visit I was kept informed by the snagger (Lee) of when he would arrive and this carried through to the day itself. Lee arrived prior to me and was able to begin the assessment externally. Once inside a full and complete review was carried out with items picked up that I would never have spotted such as sockets not level, radiator not level and a cracked roof tile amongst other thing. 224 snags were identified overall. I cannot recommend this service highly enough, it is an absolute must for new builds.”

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Posted 8 years ago

“We appointed HomeSnag to snag our new 4 bed property. It has turned out to be the best money we have spent! Tom was very flexible and helpful with delays and produced an in depth report withing days of completion which I then forwarded onto the builders. Not only was it a list, but it also had photos of every defect so the builders could see exactly what needed rectifying. The thermal images that were taken also enabled me see where the pipes had been installed in the walls to prevent me drilling into them at a later date. If anyone is in doubt about appointing a professional snagger, just do it. You will be more occupied in moving items into your home rather than looking for issues. This can save you a lot of time and money!”

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Posted 8 years ago

“Worth every penny! We brought a new build with Bloor homes and the quality was awful, they had staff issues on site and our house on exchange was at least a week if not 2 away from being finished, Tom's report has helped us in our complaint to Bloor and now senior management are looking into it for us. The site have even commented on how professional and helpful (to them) the snagging report is in the way it is put together with the detailed photographs. One last point, I had to change my booking day twice and on both occasions Tom and his team were extremely helpful and did not complain - thank you.”

Helpful Report

Posted 8 years ago

“Very impressed and glad we booked this company. The homesnag inspector found a lot of serious underlying issues such as no insulation above my garage roof and in cavity walls, also a leak and general poor workmanship throughout. My builder told me there is no point getting a professional company because they snag the house, but it is obviously just to hide the fact they hadn't done things properly! When spending so much on a house this is a necessary process and in my case an investment which will pay for itself once the issues are sorted. Will use again and recommend”

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Posted 8 years ago

“Very thorough check with a very detailed report. Picked up things that we hadn't even noticed! Highly recommended”

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Posted 8 years ago

“Very professional service, from start to finish from both the Homesnag office & inspector that came out last week. Findings included our house having no insulation in walls & quite bad drafts, which alone made it an investment. thank you”

Helpful Report

Posted 8 years ago

HomeSnag is rated 4.9 based on 522 reviews