HomeSnag Reviews

Name: HomeSnag
Address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, Birmingham
Rating: 4.94

4.9 Rating 512 Reviews

100 %

of reviewers recommend HomeSnag

Company Reviews

Metrics

4.9

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 793 3588

Location:

Office 1, Izabella House,
24-26 Regent Place,
Birmingham
Birmingham
B1 3NJ

HomeSnag 5 star review on 6th December 2024

Ian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We decided to get a homesnag survey on our 4 bed house (Barratt) after a few weeks of moving in because we noticed the quality wasn't great and we felt colder in a couple of rooms. We opted to have our wall installation checked and thermal images which was perfect to show the site manager we weren't just being fussy! - Really impressed with how all the issues were raised on the snagging report . Overall the service was great too...we had to change the inspection date a couple of times and Jess from homesnag couldn't have been nicer leading up to the inspection and helping answer our questions, thank you. We have recommended you to our neighbours”

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Posted 8 years ago

“Superb service. I didn't even know companies like HomeSnag existed until my neighbour recommended them to me. The surveyors knowledge, advice and report was fantastic. Really impressed with the tools he used to identify issues and would recommend getting the thermal / insulation check which identified several issues on my house (alongside 235 other issues!!). A must for any new-build buyer - keep up the great work!”

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Posted 8 years ago

“We made this booking after we had already moved into our new property. The inspection and subsequent report are absolutely first class. Very impressed with the knowledge, attention to detail and the ability to adapt the service to our needs. Tom found items that we had totally missed and even resolved an issue that the builder was struggling with. We would recommend this to anyone.”

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Posted 8 years ago

“Brilliant service from the inspector & homesnag office team who helped me through the process inspecting my 5 bed house. Very friendly and took the time to explain specific issues found on the day as well as how the snagging process works on the whole (as it was all new to me). As well as picking up on major and minor issues, he also took the time to put my mind at rest with issues that were good. The inspector clearly had a lot of knowledge and experience and the array of tools and gadgets certainly made my site manager sweat at the sight when he came by! The sales lady from my builder tried putting me off using a snagger because she said it was a waste of money as their inspection process / nhbc was to a very high standard. But let me tell you, after seeing the homesnag report this is not the case and they only say this to put you off. Invaluable is the best word I can think of, thank you - would recommend highly”

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Posted 8 years ago

“Prebooked HomeSnag online with a very easy to use calendar on their website. I also had a number of queries and they were really responsive and helpful. They were also flexible on the dates (subject to other work) and made life extremely easy when it came to getting them in for my final inspection on the new build. Prior to the day of the visit I was kept informed by the snagger (Lee) of when he would arrive and this carried through to the day itself. Lee arrived prior to me and was able to begin the assessment externally. Once inside a full and complete review was carried out with items picked up that I would never have spotted such as sockets not level, radiator not level and a cracked roof tile amongst other thing. 224 snags were identified overall. I cannot recommend this service highly enough, it is an absolute must for new builds.”

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Posted 8 years ago

“We appointed HomeSnag to snag our new 4 bed property. It has turned out to be the best money we have spent! Tom was very flexible and helpful with delays and produced an in depth report withing days of completion which I then forwarded onto the builders. Not only was it a list, but it also had photos of every defect so the builders could see exactly what needed rectifying. The thermal images that were taken also enabled me see where the pipes had been installed in the walls to prevent me drilling into them at a later date. If anyone is in doubt about appointing a professional snagger, just do it. You will be more occupied in moving items into your home rather than looking for issues. This can save you a lot of time and money!”

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Posted 8 years ago

“Worth every penny! We brought a new build with Bloor homes and the quality was awful, they had staff issues on site and our house on exchange was at least a week if not 2 away from being finished, Tom's report has helped us in our complaint to Bloor and now senior management are looking into it for us. The site have even commented on how professional and helpful (to them) the snagging report is in the way it is put together with the detailed photographs. One last point, I had to change my booking day twice and on both occasions Tom and his team were extremely helpful and did not complain - thank you.”

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Posted 8 years ago

“Very impressed and glad we booked this company. The homesnag inspector found a lot of serious underlying issues such as no insulation above my garage roof and in cavity walls, also a leak and general poor workmanship throughout. My builder told me there is no point getting a professional company because they snag the house, but it is obviously just to hide the fact they hadn't done things properly! When spending so much on a house this is a necessary process and in my case an investment which will pay for itself once the issues are sorted. Will use again and recommend”

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Posted 8 years ago

“Very thorough check with a very detailed report. Picked up things that we hadn't even noticed! Highly recommended”

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Posted 8 years ago

“Very professional service, from start to finish from both the Homesnag office & inspector that came out last week. Findings included our house having no insulation in walls & quite bad drafts, which alone made it an investment. thank you”

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Posted 8 years ago

“I am very pleased with my journey from making the call to get information about the process to recieving my report. Tom conducted the snagging who was very friendly whist professional in his dealings with everything. Tom found alot of snags which I have presented to the contractor to rectify before I complete. This was money well spent with a company who I would definately recommend and use again personally! Thanks to Tom and Homesnag!”

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Posted 8 years ago

“The service I received certainly lived up to expectations having read previous excellent reviews. Efficient, friendly and professional service. My inspector was very knowledgeable not only during the inspection (i.e. technically from a surveying point of view) but generally speaking about the whole completion process. I had a nightmare with my builder so the advise I received pre and post inspection from the HomeSnag team was invaluable. Highly recommend”

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Posted 8 years ago

“I would really recommend HomeSnag to anyone purchasing a new build home. Tom was really thorough in his inspection and was able to identify snagging areas that I would not have found until they inevitably caused an issue later on. Tom was also a great guy and gave me some good advice during the buying process. Thanks again.”

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Posted 8 years ago

“Excellent service. Try and get your inspection done before completion as it was invaluable for me to find out I had uneven floors and wavy skirting - would have caused issues (too late) when putting down my own flooring. Raised just over 200 issues in all, sent to site quickly. Top marks from start to finish”

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Posted 8 years ago

“Incredibly detailed reporting. The guy (Tom) was there from 10AM until around 6PM and picked up over 450 snags! We are currently in the process of liaising with the builders to have our home brought up to a much higher standard. Basically, without our (76 page!) snagging report, we would have very little ammunition. All of the snags are properly time-stamped (so the builders can't claim that it was the movers or anything), and even categorised into the various trades that are required to rectify the snag (which is a great help to the builders themselves). Tom has also offered to provide further avocation, should the builders attempt to debase the report, or argue against certain items on it. In all honesty, it is probably the single best investment any new home-buyer could make.”

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Posted 8 years ago

“I highly recommend this service. Excellent work. Thank you”

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Posted 8 years ago

“I do not have money to burn but genuinely think choosing HomeSnag was the best investment I've made and I thoroughly recommend anyone buying new build to get these gentlemen around. Very knowledgeable not only in construction surveying but also so helpful guiding me through a rather daunting process of snagging. Even my site manager had to Doff his cap to what was raised... Said it blew out the water that other snagging companies check for”

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Posted 8 years ago

“Job done in a splendid manner and the guy who did my work was very patient in his explanations. Well done guys.”

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Posted 8 years ago

“Very comprehensive snagging list, both major issues and cosmetic faults noted and provided in an itemised manner. Also provided helpful support on how best to approach builder. Would definitely use again as it saved us so much time and picked up issues we would have missed. Only thing that would make it even better is receiving the snags in a spreadsheet as well as the provides list so they can be itemised and tracked / rearranged etc.”

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Posted 8 years ago

“Tom spent a lot of time at the property, and provided a very thorough and comprehensive report, highlighting issues that we would not have noticed ourselves. Well worth the money, would thoroughly recommend Home Snag!”

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Posted 8 years ago

HomeSnag is rated 4.9 based on 512 reviews