HomeSnag Reviews

Name: HomeSnag
Address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, Birmingham
Rating: 4.94

4.9 Rating 522 Reviews

100 %

of reviewers recommend HomeSnag

Company Reviews

Metrics

4.9

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 793 3588

Location:

Office 1, Izabella House,
24-26 Regent Place,
Birmingham
Birmingham
B1 3NJ

HomeSnag 5 star review on 6th December 2024

Ian

Anonymous

Anonymous // 01/01/2019

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“Good and professional service”

Helpful Report

Posted 6 years ago

“Overall an impressive service. Best used before completion as ammunition to sort snags before moving in (and believe me, there will be a lot of snags found). Inspector came to site and despite poor weather, gave a thorough external inspection. Came inside, and like a ninja (where spirit levels were his swords) attacked the house and found snag after snag after snag. My only snag about the inspection would be more attention to detail required. Inspector found a few NHBC violations but upon querying with the builder, were found not appropriate for our property. To conclude, (from experience) the quality of new builds now are far worse than ten years ago, spend money and get a survey done before completion.”

Helpful Report

Posted 6 years ago

“Very detailed, high quality and informative report. I particularly liked the use of pictures to document all snags as not all companies do this. Joe was professional and thorough in his approach and took the time to explain the major issues in detail. The inspection is well worth the money and a couple of significant issues were identified which I would never have seen myself. Everyone buying a new build should get this done to protect their investment.”

Helpful Report

Posted 6 years ago

“Thank you Fraser for the report, It was a very quick turnaround and with it being a weekend when the inspection was done I originally assumed it would be this week sometime. I was very pleased with your service and it was a pleasure having you in our home. You spent a lot of care, time and effort and the report reflects this. This service has given me a lot of comfort during this very stressful time. Once again, thank you for all your effort this weekend pulling the report together.”

Helpful Report

Posted 6 years ago

“I'd never heard of a professional snagger before but I'm so pleased we decided to go through HomeSnag. We have a comprehensive report which is now with our developers to work through. Would 100% recommend.”

Helpful Report

Posted 6 years ago

“Received an extremely professional service and report which clearly highlights snags within our home. I would recommend every new build purchase have one of these done. We were unaware of some serious safety failures of the housebuilder and if we hadnt have had this survey we would have a home that would have been potential fatal to our children.”

Helpful Report

Posted 6 years ago

“We were contacted before to go through the process and asked if there were any particular issues we were aware of. The report was then sent across 2 days later and was very comprehensive highlighting all areas of the house and putting in an overview, the main points which they felt should be dealt with as a matter of urgency.”

Helpful Report

Posted 6 years ago

“They were incredibly understanding about us endlessly changing the date of our survey at the request of our developer and sent through the very thorough survey within hours of visiting the property. Our developer has now resolved all the issues and the property looks fantastic so we are thrilled - money well spent and a great service. Thank you!”

Helpful Report

Posted 6 years ago

“Fantastic thorough report. Really useful. Couldn’t fault the service received.”

Helpful Report

Posted 6 years ago

“Easy to organise, quick, comprehensive report”

Helpful Report

Posted 6 years ago

“Very professional and pleasant.”

Helpful Report

Posted 6 years ago

“Engaging HomeSnag was essential in helping us push our developer to complete the work required to the best standard before completion. The report was extremely comprehensive and provided within 24 hours. Alex talked me through some of the main issues immediately after the survey, which I was in turn able to point out quickly to the developer. Alex was very thorough and I would no hesitate to recommend HomeSnag if all snaggers are like Alex.”

Helpful Report

Posted 6 years ago

“I'm so pleased I decided to get a snagging survey through HomeSnag. Anthony turned up on time, explained everything he was going to do and completed a very thorough job. I'm really impressed with the quality of the report produced. The attention to detail is amazing - he's spotted lots of stuff I hadn't. You pay a lot of money for a new build house therefore expect everything to have been completed to a high standard. My snagging report highlighted this has not been the case in all areas.”

Helpful Report

Posted 6 years ago

“Really top-notch service. Had to call a couple of times to get through to book but glad I persisted. Report the chap did was excellent & the 2nd attached report showing all the checks done was very useful because I was not there on the day. Our house is by a private developer so this provides enormous reassurance and highlighted a few fairly major concerns we would have never known about, nor indeed the Site Manager . Keep up the good work.”

Helpful Report

Posted 6 years ago

“Thorough inspection with comprehensive report. I like that photos are used and solutions identified. The report was also sent through very quickly after inspection”

Helpful Report

Posted 6 years ago

“Sam spent nearly 6 hours with us looking at our 4-bed Canterbury style Bovis home. He uncovered 120 defects and produced a very detailed report within 24-hours after attending. The report was passed along to the builders and we started to see the snags being fixed the same day. Thankfully Sam didn’t uncover anything too bad, but it gives us a sense of security about the house and confidence in the build quality. I would recommend this service to anyone who is purchasing a new home.”

Helpful Report

Posted 6 years ago

“Joe was lovely and really helpful.”

Helpful Report

Posted 6 years ago

“The level of service received from Tom at HomeSnag was excellent. He was very knowledgeable and answered every question I had. We had one issue that he was unsure of because is wasn't a normal procedure but he got back to me once clarified within 24 hours. I feel he went above and beyond. With what was discovered and the way it was presented in a professional report I feel the snagging survey was worth every penny. The developer took the report very seriously and has rectified every issue raised. Highly recommended for any new build purchaser.”

Helpful Report

Posted 6 years ago

“Excellent survey and detailed. The hard copy took 2 weeks to reach us!”

Helpful Report

Posted 6 years ago

Hi, sorry to hear the hard-copy didn't reach you for so long. All our customers so far have received it within the 3 day window so I believe there must have been mis-communication to our admin team. Please accept our sincere apologies and we have refunded the £20 for the report. We are otherwise glad you found our survey to be excellent & wish you the very best going forward. Tom - HomeSnag

Posted 6 years ago

“I'm so glad I went with a professional service, as I would have never been able to detect all the issues HomeSnag found. The report was very good and provided my building company with all the required information to fix the issues.”

Helpful Report

Posted 6 years ago

HomeSnag is rated 4.9 based on 522 reviews