HomeSnag Reviews

Name: HomeSnag
Address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, Birmingham
Rating: 4.94

4.9 Rating 512 Reviews

100 %

of reviewers recommend HomeSnag

Company Reviews

Metrics

4.9

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 793 3588

Location:

Office 1, Izabella House,
24-26 Regent Place,
Birmingham
Birmingham
B1 3NJ

HomeSnag 5 star review on 6th December 2024

Ian

Anonymous

Anonymous // 01/01/2019

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“Our snagging report was performed by Tom, who kindly rang well in advance of his arrival and then again in advance of him leaving the property. Tom has walked me through the process when we first met and then through his impressions afterwards. We were putting laminate floors down in the next couple of days so it was very helpful to know what state concrete floors and flooring boards were in. Report was emailed to us on the next day and was very easy to follow. We would not have picked up on many of the issues Tom discovered on our own. We are very happy with the service provided, this was the money well spent. Thank you for all your help!”

Helpful Report

Posted 7 years ago

“Did a really good job, thanks to all homesnag team involved. Bitter sweet feeling seeing all whats wrong with our house! But so glad we did, cheers (from Gavin and Steph).”

Helpful Report

Posted 7 years ago

“Friendly staff, professional service. Report was easy to understand and the dot stickers allowed site to see issues easily (although the tradesmen weren't happy!). Best thing raised on our report was unlevel flooring which was thankfully highlighted before tiling. Also thermal picture showed that they hadn't laid my underfloor heating properly. Would endorse this service for this alone as its something we wouldnt have known to do / how to do / tools to do it!! Thanks”

Helpful Report

Posted 7 years ago

“Wow ! I did a lit of research before calling homesnag to go through their services .The lady on the phone was really helpful and detailed exactly what was included .It was very easy to choose an appointment slot online on the website too .Tom arrived promptly as promised at 9am and was straight to work ,he didn't even stop for lunch and didn't leave until 3pm !! It was a very thorough inspection and Tom was really helpful explaining things as he checked .The full report and photos came within 48 hours and I was amazed at the level of detail included and the images to back it up .I would recommend the thermal image check if you have any drafts or cold areas ,it does confirm the cold spots for you .I would recommend this inspection to anyone buying a new property ,it's well worth the piece of mind and the report does help when going back to the developers .I will definitely be recommending Homesnag to family and friends .”

Helpful Report

Posted 7 years ago

“Our snagger Tom was great from the word go, even showing us how to use our thermostats as we hadn't had the instructions left with us! We were given quite a lot of bad news but we'd rather know what's wrong than not and Tom was very understanding which made it easier to take. The whole process was easy and well organised and we got our report the next day. It was extremely thorough and well presented which was perfect to send off to our developer. I'd recommend HomeSnag to anyone. The piece of mind you get is more than worth it. Thanks again!”

Helpful Report

Posted 7 years ago

“Amazing professional service, a must for any buyer of a new build home. Incredibly good value for money. I would have no hesitation in recommending HS to anyone. Well done HomeSnag team - great business.”

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Posted 7 years ago

“We did a lot of researching before booking my inspection a few months ago and really glad we chose Home Snag compared to other companies. I chose the option to have insulation checked and whilst everything was found to be ok, it was piece of mind that such a thorough inspection was carried out. After a few months there has only genuinely been the odd general shrinkage (decoration) issues to raise with the builder further to the report, so not only has it been a worthwhile process to raise 'major' things we certainly wouldnt have noticed (or at least after it was too late), it also saved us the mither of raising the minor items too, which frankly is also invaluable considering the chaos of moving in!”

Helpful Report

Posted 7 years ago

“If only HomeSnag built houses! In all seriousness, my husband and I have been impressed from the start even before booking, and of course the end snagging report was great . The only slight recommendation is to have the snags numbered to help liaising with the site manager, but it's overcome because there are x6 snags per page so it's easy enough to navigate against page number. Thanks for all your help guys”

Helpful Report

Posted 7 years ago

“We've been absolutely delighted with the professionalism and service of HomeSnag from start to finish. Someone has picked up every time we've called on the phone, and all our emails were answered even in advance of the snag test itself. Tom's visit to our 4 bed detached new build was impeccably professional: he arrived on time, made no mess and was extraordinarily thorough. I was very anxious about buying a new build because of other reviews online, and Tom's report was reassuringly detailed and attentive - he picked up things we would never have even thought to look for. The aerial photographs of the roof and thermal images of the walls are just brilliant. And to top everything, the report was done almost instantaneously - we couldn't believe how quickly he processed such a detailed (31 pages) report. Every part of this has been worth the money and I recommend this to anyone buying a new build.”

Helpful Report

Posted 7 years ago

“Very polite helpful young man called Tom called to let me know an estimated time of arrival as it was a new property and I hadn't moved in yet. This allowed me time to meet him there. He was very efficient and thorough and didn't make any mess. He called to say when he would be finished which was a great help. He filled me in on the process and the report landed in my email box when he said it would! Very impressed with Tom and the company. My daughter will be using them to snag the show home she's moving into in a couple of months time! Thank you very much!”

Helpful Report

Posted 7 years ago

“Very good service , worth every penny . Picked up on things I would not have seen until I had moved in , gives me something to work on with the builder .”

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Posted 7 years ago

“Deciding to get HomeSnag to produce a snag report for my new build house was possibly one of the best decisions I have made during what has been quite a stressful purchase. Tom was extremely helpful, explaining everything in detail and providing advice on how best to deal with the developer going forward. As well as detailing cosmetic issues, the report has highlighted a number of issues that weren't visible and I would have been missed if I was producing the snag list myself. I would highly recommend and would use if purchasing a new build house again in the future.”

Helpful Report

Posted 7 years ago

“These reviews helped me choose a snagging company so more than happy to further add testimony your company. I called back up after initially reserving the day to add the cavity wall insulation check (at which stage I experienced really friendly customer service from HomeSnag admin lady ) ...during inspection although my walls were ok, they had not insulated above my garage which will prove invaluable in energy bills. This was alongside another hundred or so defects (3 bed). I also aim to get my builder to pay for the survey so it pays for itself. Inspector gave great advise and was complimentary on areas the builder did well at. We are glad to have booked for many reasons”

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Posted 7 years ago

“Really happy with the detail of the reports provided. They were really easy to understand, included photos, descriptions and listed the trades required to fix. I was able to pass this onto the developer for them to action. Most likely get Tom back to do a final check before the 2 year period ends - definitely recommended.”

Helpful Report

Posted 7 years ago

“We decided to have our new build home professionally snagged for piece of mind. Although the expense can be quite high having just moved into a new house, this is the best thing we could have done. We received a text from Lee the night before saying he would arrive between 8am-9am. He arrived on time, and walked us through the process of the day. He was extremely knowledgeable and professional which put our minds at ease straight away. 5 hours later, Lee has conducted a full and detailed snagging list of the house and talked me through the major ones. A few we had spotted the before he arrived, however to the untrained eye the majority of these would never have been picked up. In all, we have 160 issues to be rectified by the builder. The site manager has been in the property to inspect the snags on the report and he agrees with all of them. Considering the builder went through their own snagging inspection before completion, Lee at HomeSnag managed to pick up some major issues, in addition to smaller blemishes that can easily be rectified. We have since received a full report with pictures highlighting the areas of attention, with what trade the fault should be assigned to. This is with our site manager who is currently working with his trade to fix the problems for us. 100% worth the money, and I would recommend to anyone buying a new build. They could literally save you £1000's in the long run!! Gary, Northants.”

Helpful Report

Posted 7 years ago

“I cannot recommend home snag enough a very professional service which has really put my mind at rest. Thank you so much. The surveyor I had was Lee and I cannot fault the service he gave brilliant - Thank you Lee top class service. Excellent job and well worth the money. I would absolutely recommend Home Snag!”

Helpful Report

Posted 7 years ago

“Happy to suggest anyone buying a new build to get a snagging survey done by HomeSnag. Gaelle and Tom were very knowledgeable and the report he did was very good also. Saved me time spotting minor stuff, but mainly beneficial for the major issues that I wouldn't know how to spot Happy to advocate homesnag, and a pity more people dont know this company exist as I'm sure all new-build buyers would book if they did!”

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Posted 7 years ago

“Very please with the service from HomeSnag. They managed to fit the job in at very short notice. The report was very detail and thorough with pictures to show each point raised. I would recommend this company. Thank you”

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Posted 7 years ago

“Fantastic service, I got homesnag to inspect my apartment and they were prompt, friendly and professional. The inspection was very thorough (even though I've only got a 2 bed place) and as well as highlighting issues, the overview report alongside it gave me peace of mind regarding everything inspected. Really couldn't recommend any higher”

Helpful Report

Posted 8 years ago

“I was out of the country at work and Tom biased with my father to complete the snagging survey. With the survey taking place just before Christmas, Tom pulled out all the stops to get the report to us before Santa came, which was very much appreciated. I was very impressed with the report and then attention to detail shown. I was considering doing the snagging myself if I had been in country, however there is no chance I would have spotted a quarter of the defects. Highly recommend to anyone getting a new build.”

Helpful Report

Posted 8 years ago

HomeSnag is rated 4.9 based on 512 reviews