“The delivery time of the project was markedly longer than initially indicated; the courier arrived without notice and of the 3 boxes only 2 arrived. The third took a further week to arrive. Phone messages were ignore; responses to emails were at best sporadic. We got there in the end but an email claiming the third box had been damaged in transit was untrue - the tracking information demonstrated that the third box hadn't even been loaded. The prices are competitive, but you get what you pay for.”
“Easy to order but 2as not told anywhere that the chair would arrive in a box for self assembly. Instructions are vague,fittings are weak. Absolute nightmare.”
“Poor communication from Home Done when delivery was late. Was promised an update and didn’t get one. Instructions for wardrobes were awful and had to wing it half of the time. Only some of the parts were numbered making us have to guess what the others were. Very vague pictures and the quality of the wood isn’t great at all. Pretty flimsy to be honest and not finished well. Will never buy from this company again. Don’t give yourself the hassle!”
“Latest estimate for delivery was Wednesday. It’s Thursday and yet not even with the courier let alone delivered. Emailed Home Done and no response. Not impressed so far. Hope the product is worth the wait.”
“I ordered a shed from Home Done for £170 which was delivered promptly, however having paid by PayPal I find that Home Done have been paid an additional £5.81 out of my account for using PayPal. Despite disputing this I have yet to receive a refund from Home Done or a satisfactory explanation as to why they have received the extra payment from my account”
“Let down by delivery company that claimed item had been delivered on Friday evening but actually wasn’t delivered until Sunday morning. Delighted with desk though!”
“unfortunately this company put wrong post code so it went to the wrong address and the people there refused to except it but the postman at branch recognised the name and brought to our address, this was a present for valentine day, the product was great. m.l. cook”
“Overall, very happy with delivery and Ceramic Tower Heater, however, the underside ofthe basie looked second hand. i did email the company with a picture , but to date no reply from them (two weeks on)”
“Very disappointing with my purchase. Looks bigger in picture when arrived it has hardly enough storage draws are tiny just about fits what needs to go inside. Didn't return only because I already half built and didn't want to unbuild and packaging was damaged so just kept the item. You have to build in order to see what's its like. Delivery time good that is all.”
“The Reindeers were beautiful when lit, but the neck fittings are very poor, kept falling off, they wouldnt stand up on their own, even though they fitted correctly, I had to get them it, until I find a way of securing them. And the amount of glitter that was falling of them was ridiculous. So Disappointed”
“The driver had knocked and before I could get there he had gone. I had ordered a large mirror and this was propped up beside the door. I am 75 years of age and this mirror was exceptionally heavy so you can imagine what difficulty I had. I am sure an extra minute spent by the driver would not have been a hardship”
“I ordered an electric fire and surround I have only recieved the fire insert not the surround, when I called to ask where the rest of my order was I was told it will be there soon I havent had any correspondence to say when.”
“Had to wait in for three days . We had dates and times on phone for delivery’s. Never turned up. Then had to put our item together ourselfs took for ever .Not the best quality item . Snags on material. Very disappointing x😢”
