“Our window ottoman seat is lovely. Only problem not clear left and right arms and realised I had them round the wrong way when I looked for hinge position!!😳”
“Great company to order from, they inform you at every step what’s happening so you can make sure that you can plan for the delivery. Even when out they still update you as well. Definitely will use again, I need some bedroom bits so once in will look to use these again”
“I ordered a bed in early december for christmas and was told the iem will be delivered in 5 working days. I diod not hear anything so called them on the 6th working day to be told that my delivery was lost in the post and the bed was out of stock. I was told to choose an alternative which i did and got 5% off. I was promised that the manufacturer was instructed to process my order urgently and could expect it by chrismas. I did not hear back so called customer services on the 23rd. I spoke to a lady who was defensive and rude and told me to be patient. I called again and spoke to a different lady who was equally rude and told me to be understanding because I have got a 5% discount. I slept on the floor for christmas for a few days. I got a text from the manufacturer who informed me of a delivery date of 29th. The manufacturer said the order was not marked as urgent or priority by Home done so standard sale procedure was followed. The 2 star ratings is for the bed as it is of decent quality. However the false promises and lies told by customer services is a major put off to order from them again.”
“Quick and easy to order and even though it was coming up for the new year I still received my furniture quickly. Would definitely recommend in fact I have already.”
“Comms kept up to date, bed frame arrived later than originally expected on checkout, but understand this is likely down to challenges with deliveries this time of year.
A little disappointed in quality of mattress ordered and bed frame doesn’t appear sturdy enough to stand test of time for the price paid. Plus side, replied to my queries on delivery timeframes”
